Zyxel_Vic  Zyxel Employee

Hi @Cyber_IT 的確有看到不知為何從5/21早上一直到5/22下午設備有off line的現象, 請問這兩天貴公司對外線路(HK)有做任何改動的行為嗎? 另外關於port forwarding的設定, 可能要從VPN50 (TW) 上面那台router去設定這樣我們才有辦法遠端SSH到 Site TW檢查設備狀態 為加快處理速度, 可以麻煩您將您的skype資訊用PM傳給我,我們會試著跟您聯絡看要怎麼加快處理這個狀況

Hi @Cyber_IT 請問你這台設備是掛在NAT router 後面嗎? 我看到它IP 是10.1.x.x所以前面應該還有一台NAT router, 可能還要請您協助開啟port forwarding (port 22)

Hi @Cyber_IT 可以請您暫時將Site: TW 的Zyxel Support 開關打開嗎? 我們需要連線到您的設備細看問題可能的原因為何 謝謝

Hi @Cyber_IT 今天稍微檢查了一下這兩個site (HK, TW), 發現HK已於5/14恢復上線狀態, 請問是否有重新啟動該設備?

Hi @Cyber_IT 透過Orchestrator 我們看到有兩個site (TW, HK) 有顯示不出Monitor 頁面的現象, 請問我們可以SSH到這兩台設備檢查狀態並且試著修復嗎? 另外這兩台設備前端是否有firewall之類的設備阻擋ssh連線? 若有請協助暫時開啟port 22 謝謝

Hi @Cyber_IT 感謝您的協助,我們有看到這個現象, 目前已請人協助處理中. 抱歉造成您的不便 Regard, Vic 

Hi @Cyber_IT 請問您的Org/Site name是哪組? 另外這個現象是出現在特定的site 還是說某的Org 內的所有site都無法看到設備狀態? 能否請您將我們的account 加入您的Org 權限以便我們進行觀察? account: cso_security@zyxel.com.tw sdwan-its@zyxel.com.tw 謝謝

Hi @SecCon Not sure what kind of features in detail will be implemented in your network. Base on the scale and basic applications you mentioned, you may consider the USG FLEX series (FLEX100/FLEX200). Here it is the datasheet for your reference: https://download.zyxel.com/USG_FLEX_100/datasheet/USG%20FLEX%20100_3.pdf Or…

Hi @JosephByTangier Can you get the IP address from the USG20W-VPN correctly? If so, can you ping to the device IP address successful as well?

Hi @goerps Had you tried to ping from your PC/Laptop to the printer (or the PCs that in the same subnet with the printer)? In your settings, since those hosts (PCs/printers) are direct routes to the USG200, suppose you shouldn't need to do further settings on the USG200. Can you have a check on this? If all traffic are…

Hi @Alpina May I know that does your mail server implement TLS (STARTTLS) on it? If so, the Email Security may not be albe to examine the encrypted content when the mail passing through the device. For more information, you can refer to the KB article below:…

Hi @Axel If you have the device (USG110) in hand, please login to the device as "admin" and re-register your device onto the myzyxel portal from device hyperlink in "Configuration" --> "Licensing" --> "Registration" After finishing those procedure, the device owner should be transferred to your own account.

Hi @midharana35 We're regret to hear certain feedback from you. To Zywall USG 100, the latest release version is ZYWALL USG 100_3.30(AQQ.7)C0. Is your device running on this version since we haven't heart similar symptom from other customers. Or do you have related console dump to share with us so that we can have more…

Hi @Wojtas Would you share your device remote access to us and let us know what your RADIUS server IP server is in private message? We may help to check on it remotely.

Hi @jannisb The Client AutoVPN (VPN connection from hosts, not another VPN series firewall) will implement one WAN interface for the remote access VPN connection but not all of the WAN ports. However, if you have multiple SD-WAN devices with site to site connection in between, multiple WAN interfaces' usage will be…