Best Of

Hi @xunil76,

Glad to hear that you got help remove the device from the previous Nebula account, and can now access the configuration wizard to get your AP up and running. While it's difficult for us to guarantee the exact condition of every device purchased through third-party channels, we have designed several options for users to independently restore devices to their initial state or transfer them to their own Nebula organization.

For others who might encounter the same issue, here's how to fully transfer ownership of your Zyxel device and remove it from Nebula Control Center management by yourself:

1. Scan the QR Code on the Device Sticker: Use the Nebula mobile app to scan the QR code on your device's sticker. This will initiate the ownership transfer to your account.
2. Remove the Device from Nebula: Please refer to this FAQ.

If you have concerns about the condition of a product you've received, we recommend contacting the original seller or retailer, as they are best positioned to address issues related to product condition, returns, or exchanges.

For product functionality issues or device registration problems that cannot be resolved through the retailer, please feel free to reach out to us here in the Zyxel Community. We'll do our best to provide the support you need.

Best guest is it was a return but was said to not have been used or opened which clearly was a lie.

There really needs to be a way to deregister the device when you have the device in your hands should this happen. It would also help if on a reset you say default configure local only because what if the management VLAN not had been untag when it downloads the config from nebula?

Hope you get this resolved.

I think I said this before but the way I would do the deregister is first a reset that puts the device in local mode deregister option then the UI loads and should normally see not registered if new but if used you click on a link from the UI to load a page which you need to enter a code then nebula will connect to the device under a connection by nebula with a pop up box do you want to deregister.