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What to do when the speed of WiFi declines sharply after running a period of time?
Please follow the steps to troubleshoot and enhance the speed when you encounter the problem. Step 1: Check the signal strength via Multy App. Please refer to the article How to check the signal strength via Multy app for the method to identify if the current signal strength is good enough. Step 2: Analyze and Adjust. If…
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Setup and Configuration FAQs
* How to disable WiFi via Multy App? * How to set up port forwarding via Multy App? * How to set up new firmware notification via Multy App? * How to set up the "Speed Test Results" notification via Multy App? * How to set up the "New Device Connected" notification via Multy App? * How to set up the 1st node via Mutly App?…
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Troubleshooting FAQs
* What to do if Internet is down? * What can I do if I block my device to access Internet? * What to do if the primary Multy can't find other nodes? * What to do when Multy APP shows Unable to Activate Multy? * What to do when Multy U (WSR30) fails to upgrade firmware? * What to do when Multy U (WSR30) is unable to access…
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General Information FAQs
[General] * What is Band Steering? * What is Multy U (WSR30)? * What is the maximum number of node for Multy U (WSR30) that can be deployed in a network? * What kind of Internet type does Multy U (WSR30) support? * Which Bluetooth version does Multy U (WSR30) use? * Does Multy U (WSR30) replace my modem? * Does Multy U…
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Parent control
Is it possible to limit parent control to maximum hours pr day? #MultyX_Nov_2018
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What to do when xmpp error happens on the AiShield App (Android)?
When you open the AiShield App (Android version) and see the xmpp error, it is because the license
has been activated but the Multy App still hasn't synchronized with the cloud server. Please close the AiShield App and wait for a while. Then open the app again to verify if the problem has been resolved. When you have two…
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How to delete profile?
Step 1: Open the AiShield App which is installed in your mobile device. Step 2: Tap the "Access Control" icon to go to the "Access Control" page. Step 3: Press and hold on the selected profile until the "Delete" and "Edit" buttons are shown and tap the "Delete" button. Step 4: Tap "Delete" to confirm the deletion. Step 5:…
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How to edit a profile?
Step 1: Open the AiShield App which is installed in your mobile device. Step 2: Tap the "Access Control" icon to go to the "Access Control" page. Step 3: Press and hold on the selected profile until the "Delete" and "Edit" buttons are shown and tap the "Edit" button. Step 4: Change the profile name, picture and reassign…
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How to quickly block a profile?
Step 1: Open the AiShield App which is installed in your mobile device. Step 2: Tap the "Access Control" icon to go to the "Access Control" page. Step 3: Tap the "Quick
Block" button. Step 4: Tap "Yes"
to block the devices assigned to this profile from the . Step 5: The profile is blocked.
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How to create a profile?
Step 1: Open the AiShield App which is installed in your mobile device. Step 2: Tap the "Access Control" icon to go to the "Access
Control" page. Step 3: Click the "+"
icon to create a profile and manage devices in your network. Step 4: Input a
"Profile Name" for the new profile and select devices to add into the
profile.…
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How to activate AiShield license?
Please download and install the Multy App and the AiShield App from Google Play (Android) or APP
Store (iOS) first. Step 1: Open the Multy App which is installed in
your mobile device and login with your myZyxelCloud account. Step 2: After finishing
the installation of Multy Plus (WSQ60), tap the "AiShield" icon to open…
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How many network security prevention technologies are supported by Aishield?
Aishield supports the following network security preventions: IPS (Intrusion Prevention System) This feature intercepts the connection and check
if the content has malicious purpose. This feature contains the following events: * Denial-of-service (DoS) * Unauthorized-access * Web-attack * Trojan-activity * Shellcode-detect…
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What kind of event is detected by AiShield as a Warning event?
When AiShield detected a
warning event, the traffic still can pass through and the threat event is recorded in the App.IPS (Intrusion Prevention System) Low event IPS event includes Critical/High/Medium/Low severity
levels. The severity level is based on severity scores for CVE Entries which
are provided by the U.S.…
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Multy Nodes - How Many?
What is the maximum quantity of multy’s that can operate off a single site? I can see from the FAQ it says up to 4, but is truly the maximum? #MultyX_Nov_2018
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What kind of event is detected by AiShield as a Threat event?
When AiShield detected a
threat event, the traffic will be blocked and the threat event is recorded in the App. IPS (Intrusion Prevention System) Critical/High/Medium
event IPS event includes Critical/High/Medium/Low severity
levels. The severity level is based on severity scores for CVE Entries which
are provided by the…
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How long can I keep the AiShield service log records?
The AiShield App keeps the log records for the past 30 days.
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Should I use the same myZyxelCloud account on Multy App and AiShield App?
If you have logged in Multy App with your myZyxelCloud account, when you download and open the AiShield App, it will automatically log in with the same myZyxelCloud account and retrieve protection services for your WiFi System from the cloud server.
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How many profiles can be created with my WiFi System?
For Access
Control, the maximum profile number is 16.
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When will the offline client be removed from device list?
The offline client will be removed from the device list when it has been offline for over 7 days.
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How to check the expiration date of my AiShield service?
Step 1: Open the AiShield App which is installed in your mobile device. Step 2: Tap the "Menu" icon. Step 3: Tap ">" icon
to go to the account information page. Step 4: Tap
">" icon of "License Information". Step 5: The
status of license will be shown on the screen.
