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Troubleshooting for When the AP Cannot Connect to Nebula with AP Web GUI
Introduction: Learn how to use the simplified web interface of the Access Point to troubleshoot connectivity issues with Nebula. Instructions: Accessing the AP: Connect to the AP using the management IP address from the DHCP server or the default IP address (192.168.1.2). Log in using the device password from Nebula or the…
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How to step-by-step check when clients can't access the internet via Guest SSID?
Organizations often require secure and streamlined wireless connectivity for guests usage like creating a guest SSID with different vlan subnet separated from main management vlan and enabled L2 Isolation. When user finished setup but couldn't obtain an IP address, this guide will walk you through the steps to troubleshoot…
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The username and password for AP
Username: admin Password guidelines: Initial password: 1234 Password after device reset: 1234 Password in standalone mode: Use the password you established during the initial setup or after a reset. This is a user-defined password, customized for your security needs. Password in Nebula cloud mode: Same to the Nebula site…
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What do 'APs application usage' and 'APs by usage' mean on the dashboard?
APs application usage: This shows the usage statistic of the top ten applications used in the site in the past 24 hours. Access points by usage: This shows the top five managed access points with the highest percentage of bandwidth usage in the past 24 hours. Illustration For more information on wireless application usage,…
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Why don't some APs appear on the Application usage page?
Q: I have 10 APs on my site, but when I check the application usage page, it only shows 2 access points. Why is this, and can I see all of them? A: The visibility of access points on the application usage page depends on having the appropriate CNP/CNP license and a supported AP model. Access points with non-supported…
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What's the difference between "Normal list" and "Allow list" in client policy?
Q: After selecting clients from the client table or adding new ones, you can choose a client policy to apply. But what is the difference between "Normal" and "Allow List"? A: Similarity: Clients under both "Normal list" and "Allow list" policies have capability to connect to the network. Differences: Normal list: No…
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Can I remove clients from the network?
Q: I have several clients connected to the network, but I no longer want them to have access. Can I delete them? A: Currently, Nebula retains the client event log and history, and there is no feature to delete clients. However, if you wish to prevent them from connecting to the network, you can implement a MAC address…
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How to Resolve AP information Display Issues in the Nebula Cloud?
Nebula dashboard provides a comprehensive view of your network, including the status of connected devices, sites, and relevant configurations. However, sometimes it may not display the details as expected, possibly due to data rotations or connection issues. Configuration 1. Go to Site-wide > Devices > Access points 2.…
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Rule to create Vouchers
Quantity: Must be a whole number between 1 and 999. Code length: Must be a whole number between 6 and 10. Comment: Maximum character is 32 Duration: (hours) Must be a whole number between 1 and 8760. Purge after: (days) Must be a whole number between 1 and 180.
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The maximum number of voucher codes can be produced
Users can create an unlimited number of voucher codes. However, the maximum number of voucher code can be generated per time is 999.
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Understanding AP power mode
This displays the AP’s power status. Full: The AP receives power using a power adapter and/ or through a PoE switch/ injector using IEEE 802.3at PoE or IEEE 802.3bt (WAX650S only at the time of writing). Limited: The AP receives power using a power through a PoE switch/ injector using IEEE 802.3af PoE or IEEE 802.3at plus…
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Understanding AP Live tool ‘s usage
When the traffic button is not played, the usage refers to the average consumption over the last 15 minutes. When the traffic button is played, it displays the usage at the exact moment of each polling. Please note: The traffic is measured at the uplink port of the APs, which is where the AP connects to the network. Usage…
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Resolve “Device is already registered by another user”, however, the Nebula QR is missing?
Scenario: Suppose you've purchased a used AP and wish to add it to your Nebula site, or you've unregistered your AP from Nebula cloud mode and want to transfer it between organizations (where each organization belongs to a different account). You encounter the message: "Device is already registered by another user. Add the…
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What does 'Heavy Loading' on an AP mean?
Heavy loading (%), this represents the percentage of Access Points (APs) experiencing client overload relative to all online APs. Client overload status on an AP can occur due to one of the following two scenarios: When the user does not configure the Load Balance feature, there are 32 and above stations connected on the…
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Understanding about AP Usage
This shows the amount of data consumed by the clients in a specific time period. The traffic is counted at the uplink port of the APs where the AP connects to the network. When an AP is functioning as a Repeater AP, its usage data will display as zero. This is because the unified calculation of AP traffic relies on the…
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How track the wireless clients’ applications usage?
You serve as the network manager for an educational institution or a corporate environment. You've recently used to Zyxel Nebula for its functionalities and the ease of cloud-based management. You're now looking to generate an analysis of application usage of the wireless clients. This FAQ offers a straightforward tutorial…
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How can I verify if a client has been successfully blocked?
Q: How can I verify if a client has been successfully blocked? A: There are 2 places to verify it: At Nebula, go to Clients > Client list tab, choose Access point clients, then check if the 'Policy' column shows "Blocked" for this client on the same page. Go to Monitor > Access points > Event log
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What password should I use to access the web GUI of my AP managed by Nebula?
Q: What password should I use to access the web GUI of my AP managed by Nebula? A: Since the device is managed by Nebula, the default password is changed to the one found in Configure > Site settings > Device configuration sectionin Nebula.
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Could I still access AP's web GUI while it is managed by Nebula?
Q: Could I still access AP's web GUI while it is managed by Nebula? A: Of course you could access AP's web GUI. The web GUI provides specific functionalities such as: Dashboard: Displays general information about the device and cloud control status. Configure management IP address and VLAN settings: This allows you to set…
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How do I find the IP address of my AP managed by Nebula?
Q: How do I find the IP address of my AP managed by Nebula? A: You can find the device's IP address under the Devices > Access points > LAN IP column in Nebula or by using the ZON tool.