Troubleshooting for When the AP Cannot Connect to Nebula with AP Web GUI
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Zyxel_Jay
Posts: 165 Zyxel Employee
in Other Topics
Introduction:
Learn how to use the simplified web interface of the Access Point to troubleshoot connectivity issues with Nebula.
Instructions:
- Accessing the AP:
- Connect to the AP using the management IP address from the DHCP server or the default IP address (192.168.1.2).
- Log in using the device password from Nebula or the default AP password.
- Dashboard Overview:
- Upon login, you'll see the device's cloud control panel.
- The AP automatically checks each connection stage when going online with Nebula and displays the results in the web-based graphical user interface (GUI).
- Troubleshooting Steps:
- The AP checks each connection stage and displays results in the GUI dashboard.
- If a stage fails (indicated by an orange circle), the AP will not proceed to the next stage. Hover over the circle for detailed error information.
- Detailed Stage Explanation:
a. Check "Internet" Connection:- Ensure the AP's uplink ethernet is correctly configured to connect to the internet.
- Confirm traffic flow to the Nebula server and check for certificate issues or DNS query failures.
- Confirm traffic flow to the Nebula server
- Ensure that d.nebula.zyxel.com is accessible and confirm that traffic through ports 443, 4335, and 6667 is allowed.For detail: Please check on the table on nebula page > Help > Firewall information
- Confirm traffic flow to the Nebula server
- Please Verify the AP's on your Nebula Organation/ Site.
Please refer to this article:
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