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What could be the reason of the log "Station blocked by Legacy STA Rejection"?
The root cause of this issue could be: The device is trying to connect to the 5GHz SSID, but it only supports 2.4GHz. The "Allow 802.11ax/ac/n stations only" function is enabled. This setting can be found at Configure > Access points > Radio settings. To determine the Wi-Fi capabilities of your device, please refer to the…
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What does the log "Station blocked by Legacy STA Rejection" mean?
The log message "Station blocked by Legacy STA Rejection" indicates that the station (device) is unable to connect to the SSID because it is identified as a legacy station, meaning it has 802.11a/b/g capabilities only.
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Blocked connection issue between IoT devices and access points？
Symptoms: The Access Point (AP) be configured with multiple SSIDs on both 2.4Ghz and 5Ghz frequencies. Users may encounter a situation where an IoT device, such as a smart TV, is blocked by the AP, causing the IoT device to lose its connection to the AP. A recurring message might appear in the log, indicating that the…
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What does the 'blocked by key handshake fail' log mean and how to resolve the issue?
The 'blocked by key handshake fail' log indicates that the authentication process between a device and the network has not been completed. This typically occurs due to the following reasons: Poor signal strength This can be verified by checking the event log. Solution: It's recommended to adjust the deployment of your AP…
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Nebula Access Point License-Related Inquiry
This post is targeted towards Zyxel Access Point users who have encountered issues concerning their Nebula Licenses. Primarily focuses on essential points associated with Nebula Access Point licenses. What do Access Point-related licenses include on Nebula? Nebula Pro Pack License: This license is specially crafted for…
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How to Set up Seamless Wireless Roaming on Nebula?
Introduction: Seamless wireless roaming is a valuable feature in wireless networking that allows users to move effortlessly between Access Points (APs) without any disruption to their connection. This guide will walk you through the process of setting up seamless wireless roaming on Nebula, ensuring a smooth and…
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Tips to Troubleshoot Uplink Speed/Link Rate Alert status with Nebula Access Points
The link between AP and uplink device can be negotiated at different speeds, such as 10/100/1000Mbps, depending on the cable and port conditions. When AP is showing orange alert with a lower uplink speed, it can indicate an issue with the cable or port connecting the AP to the network. Steps: 1. Ensure that the cable is…
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How to check the Cloud Control Status when AP is offline on Nebula?
If your AP is registered and added in the
site on Nebula with offline status, please follow below steps to check the Cloud
Control Status for troubleshooting. In the device local Web GUI main dashboard,
the Cloud Control Status displays the status of device’s internet and Nebula
status. When the AP is online on NCC, three…
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What are the firewall ports required to use Zyxel Nebula Control Center?
There are two ways to locate the server IP. One is through NCC and the other is through nslookup of the server domain. However, do note the IPs might change in terms of system upgrades and new server deployments. * Locate the IP in NCC On NCC, in Help Center > Firewall
Information, enlists the ports and services required…
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How to register Access Point to Nebula
This article will show you the methods to register any Nebula-enabled
Access Point (AP) into the Nebula Cloud platform by
Nebula Mobile APP and Nebula Control Center (website). You can refer to the steps to add APs to your Nebula Control Center. Note: * By the method, you can add all
Nebula devices, not only APs. Note: **…
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[Nebula] How to check the support features of the AP?
When you want to check what features your AP model supports on Nebula. Or you want to deploy a new AP and you're considering which AP can satisfy your feature requirement. You can learn about it through the function table on NEBULA. 1. Click the "Help" in the top right corner. 2. Go to Support tools > Device function table…
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How to take control of NWA55AXE and reset to default
Background In case of lost admin, password or IP address,
with the help of “Nebula” APP, we can easily take control of the AP we just
received, configure the wireless settings, and even reset it to default setting. Detail Process (Please noted all the process below requires AP have stable Internet connection and power…
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[Nebula] How to generate QR code for device register via Nebula App?
When you meet one of the below problems, please refer this post. > Unregister your AP from Nebula cloud mode, move your AP from one organization to another organization (two organization belong to different users.) > Can't find the Nebula QR code on the AP or box. We suggest you use adapter for AP power supply, isolate…
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[Nebula] Implement EAP-TLS and EAP-TTLS on Nebula Managed AP
Background Windows Active Directory Server are widely used to maintain enterprise inventory and employee information. Furthermore, we can utilize the information inside server for wireless authentication to raise the network security. Over several authentication credentials, the certificate is much securer than…
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How to Set up Remote AP and Configure Secure Wi-Fi to Secure the Wireless Environment on Nebula?
To make teleworkers working remotely from home Wi-Fi networks more
secure, remote AP feature allows teleworkers to install APs that automatically
connect to the private network of central office. Remote AP acts as a VPN
Client and establishes the IPsec tunnel to the Gateway and the traffic of
tunnel mode SSID can be…
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[NEBULA] How to control and secure network access with MAC-based Authentication?
There are many security mechanisms can be
applied to wireless environment. As more security mechanisms being used, it
becomes more complicated to access a network. MAC-based authentication allows
trusted wireless clients based on source MAC address to connect to the Nebula
AP. You can configure MAC authentication list
at…
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[Nebula] How to check the AP status on NCC
Where to find: Devices > Access points Function description: This
page allows you to monitor the APs’ detailed information on the selected site. Scenario: When
you registered some APs on NCC and waited for them to online. You can check the AP status icon for detail of all
APs on the site. AP status: 1. To show the…
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[NEBULA] How to control and secure network access with client policy (MAC filter)?
Where to find: Clients > Client list Function
description: This function is used to do MAC filter for the stations. We can add the station into whitelisted called “Allow list” which can bypass the Captive portal, add into “Block list” which will be blocked to access the SSID, and "To specific SSID" allow to connect…
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[Nebula] What to do if the AP is offline?
If the AP is registered and added to the
site but keeps showing offline on Nebula. The LED status is flashing in Yellow/Green
status after connecting it to the network. 1. The AP gets IP from DHCP server
by default, ensure that the AP gets IP address successfully. The ZON utility provides
user to scan and check the Zyxel…
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How to recover the AP standalone settings after the device is unregistered from NCC?
NebulaFlex (Pro) provides the flexibility to manage your device either in standalone, controller (Pro) or by Nebula Control Center. When the Access Point management changes from standalone to Nebula Control Center by registering the device, any setting that had been applied to the device will not be carried over, and the…