-
What password should I use to access the web GUI of my AP managed by Nebula?
Q: What password should I use to access the web GUI of my AP managed by Nebula? A: Since the device is managed by Nebula, the default password is changed to the one found in Configure > Site settings > Device configuration sectionin Nebula.
-
Could I still access AP's web GUI while it is managed by Nebula?
Q: Could I still access AP's web GUI while it is managed by Nebula? A: Of course you could access AP's web GUI. The web GUI provides specific functionalities such as: Dashboard: Displays general information about the device and cloud control status. Configure management IP address and VLAN settings: This allows you to set…
-
How do I find the IP address of my AP managed by Nebula?
Q: How do I find the IP address of my AP managed by Nebula? A: You can find the device's IP address under the Devices > Access points > LAN IP column in Nebula or by using the ZON tool.
-
How to access the AP's Web GUI when managed by Nebula
Background Users may need to access the device web GUI after registering the device on Nebula for various reasons, such as monitoring device status or troubleshooting. The usage of the web GUI when the AP is managed by Nebula When the AP is managed by Nebula and operating in cloud mode, the web GUI provides specific…
-
Is there a limit to the wireless client's Allow list/Block list on Nebula?
Blacklist (Block list): 512 clients Whitelist (Allow list): 256 clients Note: These limits are consistent across different models managed by Nebula.
-
The valid range of voucher code length?
The valid range for the length of the unique code on each voucher is 6 – 10.
-
The maximum value for the Voucher increments
Vouchers can be set to specific time increments to limit access to users who you authorize to use the network for a specific period of time. Duration (hours): Sets how long the voucher is valid after it has been activated, in hours. The valid range for this setting is 1 – 8760. Purge after (days): Sets how long a…
-
How to Resolve Issues of specific client unable to connect to WiFi SSID?
In enterprise network scenarios, it is not uncommon to encounter issues where a wireless client cannot connect to the WiFi SSID. This may occur even when the SSID is authenticated by any encryption. Steps To diagnose the issue, we need to inspect the client's authentication attempts and the AP's information. [Nebula side]…
-
What is the maximum number of vouchers you can create at one time?
You can create up to 999 vouchers in a single instance.
-
Can I see the AP’s Ethernet client on Nebula?
You can see the WAC500H’s Ethernet clients only (Only in Live tool, not in the clients list). Navigating to Device > Access points > Choose WAC500H >Live tool > Wired stations.
-
Issue as Apple iOS Devices aren’t shown the Captive Portal
In case, Android, Windows and other clients are working flawless with captive portal but Apple iOS, you can try accessing a website as NeverSSL - Connecting ... This can often trigger the captive portal redirect. Moreover, Apple devices use a feature called "Captive Network Assistant, sometimes, this feature can cause…
-
How can I block a client from accessing WiFi using the Nebula Mobile APP?
The Nebula Mobile APP provides an intuitive interface that allows you to block and control clients from accessing WiFi networks with just a few clicks. Here are the steps: Open the Nebula Mobile APP and go to the Dashboard. Here, you can see the number of wireless clients. In this example, there are 2 Wireless clients.…
-
How can I block a specific client from accessing WiFi network?
Situation: Users may sometimes need to block a specific client from accessing their WiFi network. This could be due to security reasons, bandwidth management, or to prevent unauthorized access. The "Policy" feature on Nebula is beneficial as it allows network administrators to have better control over who can access their…
-
How to resolve WiFi disconnection issues with IoT devices?
1/ Create a new SSID exclusively for the IoT device can take to address this problem effectively. Navigate to Configure > WiFI SSID settings, type the SSID name and toggle Enabled. Navigate to Configure > Access point > SSID advanced settings Set the security as WPA2 personal is highest (or Open/ WPA1). Select "2.4GHz…
-
Why isn't the system name of my AP updated after editing the name on Nebula?
Your AP's system name (SysName) might not be updated after editing the name on Nebula due to specific requirements that need to be met. Ensure your device runs on the v6.60 firmware version or a newer release. Make sure that the device name is modified after the Nebula 17.10 release, which took place on 2023, July 10th.…
-
What can I adopt to resolve the issue of IoT device being blocked by the AP?
Here are some comprehensive steps you can take to address this problem effectively: Create a new SSID exclusively for the IoT device Navigate to Configure > Access point > SSID advanced settings Configure a new SSID with WPA2 personal security. Select "2.4GHz only" for band mode option Disable 802.11k/v/r. 2. Disable…
-
What could be the reason of the log "Station blocked by Legacy STA Rejection"?
The root cause of this issue could be: The device is trying to connect to the 5GHz SSID, but it only supports 2.4GHz. The "Allow 802.11ax/ac/n stations only" function is enabled. This setting can be found at Configure > Access points > Radio settings. To determine the Wi-Fi capabilities of your device, please refer to the…
-
What does the log "Station blocked by Legacy STA Rejection" mean?
The log message "Station blocked by Legacy STA Rejection" indicates that the station (device) is unable to connect to the SSID because it is identified as a legacy station, meaning it has 802.11a/b/g capabilities only.
-
Blocked connection issue between IoT devices and access points？
Symptoms: The Access Point (AP) be configured with multiple SSIDs on both 2.4Ghz and 5Ghz frequencies. Users may encounter a situation where an IoT device, such as a smart TV, is blocked by the AP, causing the IoT device to lose its connection to the AP. A recurring message might appear in the log, indicating that the…
-
What does the 'blocked by key handshake fail' log mean and how to resolve the issue?
The 'blocked by key handshake fail' log indicates that the authentication process between a device and the network has not been completed. This typically occurs due to the following reasons: Poor signal strength This can be verified by checking the event log. Solution: It's recommended to adjust the deployment of your AP…