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What does the color of the connected wireless client wifi icon mean at Nebula client's page?
The Red WiFi icon: Indicates the client not connected to Nebula AP WiFi currently. The Green WiFi icon: Indicates the client is connected to Nebula AP WiFi currently.
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Where to monitor wireless client signal strength on Nebula?
Navigate to Nebula » Clients page, Access point clients client category tab. Under the Signal Strength column can easily monitor the connected clients' signal strength.
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How to check AP wireless clients' OS information?
Navigate to the Nebula » Clients » Access point clients page. Click the options icon on the right side of the client attribute table, select the OS attribute.
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How can I check the wireless clients' information on Nebula?
Navigate to Nebula » Clients page, select the Access point clients option.
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Why the value is empty under remote AP column in Access point page?
The value is empty means the AP model does not support the remote AP function.
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What does the "Disable" mean under remote AP column in Access point page?
The value "Disable" means the AP model does support the remote AP function, but the remote AP feature has not been activated on the AP.
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What does the "Connectivity" column color in Access points page represent?
Red: The period device disconnected from Nebula Green: The period device connected to Nebula Hover the mouse on the time bar to further check the connected/disconnected timestamp.
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What is necessary for enjoying Nebula WiFi Aid feature?
Your organization is Nebula Pro Pack organization. Managed APs need to support WiFi Aid feature. For 802.11AC AP models, WiFi Aid only support WAC500, WAC500H, NWA1123ACv3, For models later than 802.11AC, support most of the models, only small business series models do not support, which includes: NWA50AX, NWA55AXE,…
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Why WiFi Aid feature cannot detect failure client connected to my 802.11AC AP?
For 802.11AC AP models, WiFi Aid only support WAC500, WAC500H, NWA1123ACv3.
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Why WiFi Aid feature cannot detect failure client connected to NWA50AX?
WiFi Aid does not support small business models NWA50AX, NWA55AXE, NWA90AX, NWA50AX PRO, NWA90AX PRO, and does not support rest 802.11AC models besides from WAC500/500H, NWA1123ACv3, either.
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Why my AP cannot broadcast the configured Voucher SSID?
Ensure your organization is Nebula Pro Pack Organization Ensure your AP supports captive-portal, you can check the below URL for device function table reference: Zyxel Nebula - Device function table
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How many Vouchers code can I generate in once?
The maximum generated quantity for Voucher code in one create action is 999, and the minimum is at least 1.
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What is the code length limitation for Nebula Voucher code?
The minimum length for Voucher code is 6, and the maximum is 10.
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How can I limit the valid time for Voucher?
Got to Nebula » Monitor » Access points » Vouchers Tap the Create Vouchers button, unde valid period attribute, you can configure the duration or expired date according to your requirement.
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Why can't I find the "Add Client Policy" button on Nebula?
Navigate to the Clients page and ensure switch the product line tab from All to Access point clients. This will enable the Add Client button, allowing you to manage client policies for your access points.
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Is "Bonjour" forwarding service support in nebula cloud?
Yes, AP will forward mDNS packets which Bonjour service used by default, and it does not further configuration on Nebula. Note: Zyxel Access Points do not support cross-vlan mDNS packets forwarding.
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What informaiton will be included in voucher print?
Voucher print contains: Voucher code Valid Hours SSID Name Deeper introduction for Nebula Voucher: Hassle-free Hotspot Management with WiFi Voucher Authentication | Zyxel Networks
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How to monitor the DHCP packet flow on AP by using CLI command?
Run SSH terminal application Teraterm/Putty. Perform command: Router> packet-trace interface eth0 port 67 From the console output, observe whether the client's MAC DHCP flow discover and offer packet being captured.
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How to show the AP ethernet uplink link rate in Access points page?
Click on the options icon on the right side of the attribute line, and select the Ethernet 1 * option
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Why Nebula cannot display AP LAN IP, client numbers, or band information?
This issue may occur if the device’s time clock is incorrect. To resolve this: Verify the NTP sync status on the access point, ensure that UDP port 123 for NTP traffic is allowed. Update the DNS server settings to 8.8.8.8 to avoid DNS resolution issues. These steps should help the access point synchronize time correctly…