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What informaiton will be included in voucher print?
Voucher print contains: Voucher code Valid Hours SSID Name Deeper introduction for Nebula Voucher: Hassle-free Hotspot Management with WiFi Voucher Authentication | Zyxel Networks
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How to monitor the DHCP packet flow on AP by using CLI command?
Run SSH terminal application Teraterm/Putty. Perform command: Router> packet-trace interface eth0 port 67 From the console output, observe whether the client's MAC DHCP flow discover and offer packet being captured.
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How to show the AP ethernet uplink link rate in Access points page?
Click on the options icon on the right side of the attribute line, and select the Ethernet 1 * option
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Why Nebula cannot display AP LAN IP, client numbers, or band information?
This issue may occur if the device’s time clock is incorrect. To resolve this: Verify the NTP sync status on the access point, ensure that UDP port 123 for NTP traffic is allowed. Update the DNS server settings to 8.8.8.8 to avoid DNS resolution issues. These steps should help the access point synchronize time correctly…
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How to check what AP models support "Wall" mounting antenna mode?
APs with Dual-optimized antenna system, you can check the AP spec sheet RF Specifications part of the AP you interested from: Wireless | Zyxel Networks Example.
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Why the Antenna column display blank in Radio settings page?
The Antenna column in Nebula » Configure » Radio settings page AP table indicate your AP model does not support wall mount antenna mode configuration.
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How to adjust the antenna mounting mode when managed in Nebula?
You can adjust the AP's mount mode from below 2 paths: 1. Nebula » Configure » Radio settings page Scroll down the page to the AP table, and you'll be able to adjust the mounting mode configuration of the support wall mount models. 2. Nebula » Devices » Access points page Tap on the AP which support wall mount deployment…
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How to know AP model is ceiling or wall mount when managed in Nebula?
You can observe the current mount mode from below 2 paths: 1. Nebula » Configure » Radio settings page Scroll down the page to the AP table, and you'll be able to check the mounting mode configuration of the support wall mount models. 2. Nebula » Devices » Access points page Tap on the AP which support wall mount…
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How to Schedule Reboot for all APs in a site?
Currently, Nebula does not offer a site-wide setting to schedule reboots for devices. However, if you want to reboot all access points in a site, we recommend configuring a schedule on your PoE switch to control the power supply. Set up a schedule to turn off the PoE ports connected to your APs during the desired reboot…
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How to do if can't see client connect to AP on Nebula?
NTP sync failure can affect your AP’s ability to display connected clients or maintain proper functionality on Nebula. This happens because Nebula is time-sensitive with logs and services. Many AP features, like client connection logs, schedule SSID, maintenance, rely on accurate time synchronization. To resolve the issue,…
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Why doesn't the voucher page appear when connecting to WiFi SSID?
This issue can usually cause by your network settings, specifically the DNS settings. Here are the steps: Verify that the DNS settings are correctly configured. Consider setting a public DNS server like 8.8.8.8 on a device.
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Why is Remote AP deactive/gary-out?
The Remote AP setting on Zyxel AP allows you to configure them as Remote APs, which act as VPN clients and establish an IPsec tunnel to a gateway. Due to the Remote AP feature is supported on specific Zyxel AP models and requires a Secure Wi-Fi license, if any condition is not met within the site, the function will…
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What is AP role capability mean?
The AP role capability column shows if the model is Remote AP feature supported or not. The Remote AP feature is supported on specific Zyxel AP models and requires a Secure Wi-Fi license. For the AP model that supported the feature displays “Remote AP” and for non-supported will show Standard.
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Should I use random MAC address when connecting to SSID?
When to Use a Random MAC Address 1. Privacy: Using a random MAC helps protect your privacy by preventing tracking across different networks. This is especially useful on public or unsecured Wi-Fi networks, where unique device identifiers could be collected. 2. Public Networks: If you’re connecting to public Wi-Fi networks…
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How can device use random MAC address to connect to AP?
Devices can use a random MAC address (also known as a Private MAC or Randomized MAC) to connect to an Access Point (AP). This feature helps protect user privacy by generating a new, random MAC address each time the device connects to a network. Enable Random MAC on the Device: On most devices (e.g., smartphones, tablets),…
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Can I associate the AP Bundled license with another device?
Currently, t he AP's bundle license can not be transferred or associated to other devices, including the trial and standard licenses. More information:
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How long will it take effect after updating settings?
When you change settings on the Zyxel Nebula platform, it can take a few minutes for the changes to sync with your device. The "Not up to date" status means the device has not yet applied the new configurations. Such as SSID settings, Wi-Fi name, password or radio settings will take effect after status become Up to date.
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How to Upgrade AP to Official Release When Firmware Status is Dedicated?
If your firmware status is 'Dedicated' or ‘Costumed’ it indicates that the firmware is customized for specific issues or features and is not the official release, the 'Dedicated' status also stands for you can’t upgrade the firmware due to Nebula back end locked the firmware. To upgrade to the official version, follow…
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How to resolve smart mesh disconnect with 'Non-Wireless Bridge Repeater' status?
When you mouse over to the AP icon, the AP status indicates that the 'Non-wireless bridge repeater’ means repeater AP can’t find the root AP using wireless-bridge. When the repeater AP unable to connect using the wireless bridge feature. It attempts to find a compatible root AP every 30 minutes but fails, resulting in…
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How to reset Usage of SSIDs and clients on AP?
Since there is no commands or options to restart the count of SSIDs and clients usage. To reset the SSIDs and client usage records on your wireless access points, you will need to restart the AP.