-
How to trouble shooting if APs not sync information to Nebula?
The symptom of the issue will be the AP is online but without any monitoring data. There are some reasons may cause AP can’t send information to Nebula and could be checked via below items. Firewall Rules: Make sure that the firewall rules on your network allow the APs to communicate with Nebula's servers. Verify that the…
-
Why are my APs not communicating logs to Nebula?
There seems to be a network configuration issue preventing your APs from properly communicating with Nebula. Follow these steps to resolve this issue: Steps: Check Firewall Rules: Make sure that the firewall rules on your network allow the APs to communicate with Nebula's servers. Verify that the necessary ports (UDP ports…
-
Will the Access Point Restart After Modifying Settings?
No, the AP will not restart after modifying most settings. However, connected devices may briefly disconnect for a few seconds as the new settings are applied. This temporary disconnection is normal and allows the AP to update its configuration without a full reboot. Once the changes are applied, devices should…
-
How to set the static IP address for a Nebula access point?
If your device is already online and wish to configure the static IP address, Go to Device > Access point > select an AP Click the edit button of the status frame. Choose the IP type as Static IP and put the info Click OK to save
-
[Nebula] How to check current wireless clients?
Go to Nebula > Devices > Access Points (AP), select the AP you want to check. This list will show the current (online) clients Scroll down to "Current Stations" and wait a moment for the information to load To check all access point clients, including both offline and online clients, please refer to this article
-
[Nebula] How to check access point client?
Go to Nebula > Clients tab > Access point clients You can view the access point clients in Last 2 hours or Last 24 hours.
-
Do I need license to upgrade AP's firmware via Nebula?
Whether you need a license to upgrade an AP's firmware depends on several factors, including the specific AP model and the features or functionalities being added with the firmware upgrade. Typically, No License is required for standard firmware updates that include bug fixes, security patches, and enhancements. All APs…
-
What happens when different feature-supported AP models enable a feature?
When different AP models with different supported features registered in same site sharing same profiles, when enable a specific feature that doesn’t supported on all models, the outcomes can occur depending on the compatibility and design of the models. Here’s a simplified explanation: The SSID enabled 2.4GHz/5GHz/6GHz…
-
NTP Sync Enhancement
Network Time Protocol (NTP) synchronization is critical for ensuring accurate time settings across network devices. Accurate timekeeping is essential for various network functions, including logging, security, and event tracking. Background In some regions, users encountered problems synchronizing their device time using…
-
How is an MLO client represented on Nebula?
The MAC Address displayed on NCC is the MLD MAC Address. For the channel and band used for the connection, as well as the signal strength, we will only show the highest radio currently used by the user. So, if the client is using 6GHz + 5GHz, only the 6GHz data will be displayed. If the user is using 5GHz + 2.4GHz, only…
-
Why my Connect & Protect (CNP) features can’t activated?
Connect & Protect (CNP) license provides Threat Protection feature to provide a trustworthy wireless experience preventing malicious websites access and Application Visibility & Optimization feature for optimizing wireless performance by limiting application bandwidth per category on a per-user basis. Due to the Connect &…
-
How to do if client can’t go to the internet and encounter DNS failures issue?
Examine Event Logs: If the client is experiencing DNS failures when connected to the SSID and event logs noted is 'DNS query failed due to DNS timeout from DNS server'. We suggest changing the DNS server to 8.8.8.8 and seeing if it resolves the issue. Steps to Change DNS Settings: 1. If your AP is using static IP Log in to…
-
What does the green lock icon on the Smart Mesh settings mean？
The green lock icon on the Smart Mesh settings indicates that the Smart Mesh setting of this access point (AP) has been specified override, once you modified the smart mesh setting by single AP modification, the lock icon enabled and shown as green lock icon.
-
What does the greyed-out lock icon on the Smart Mesh settings mean?
The greyed-out lock icon on the Smart Mesh settings in the AP detailed page indicates that the Smart Mesh setting of this access point (AP) is with global settings value, there is no specific override setting by single AP smart mesh modification.
-
What does "HTTP: NCAS connected: 404 Account is invalid (User: aabbccddeeff), CURL: No error" means?
When you enable SMART MESH, you will see numerous logs, indicating: MAC authentication failure. Interface: pap-1-11, Station: AA:BB:CC:DD:EE Station: AA:BB:CC:DD:EE connected on Channel: 6, SSID: smart_mesh, 2.4GHz, Signal: -44dBm, Interface: pap-1-11 HTTP: NCAS connected: 404 Account is invalid (User: AABBCCDDEEFF), CURL:…
-
What does the log "ZDP: initial port 1 control block" mean?
The log entry "ZDP: initial port 1 control block" indicates that the Zyxel Device Protocol (ZDP) is initializing the control block for port 1. This message is part of the system's internal process for managing and controlling network ports. It typically means that the device is setting up or resetting the network interface…
-
How to download AP's config file on Nebula?
Nebula APs don't support downloading the configuration file because the configurations are pushed from Nebula. However, if you want to view the AP's running configuration, you can refer to this article and use SSH to access the AP. Then, execute the command: show running-config
-
How can I submit a support ticket?
To submit a support ticket, access the Nebula Control Center (NCC). During the Pro Pack trial period, new Nebula users can create and track support tickets directly through the NCC.
-
How to block the wireless clients connect to the specific SSID?
To block wireless clients from connecting to a specific SSID on a Zyxel Nebula network, follow these steps: Go to Client > Client List > Access Point Clients > "Show policy clients" Select the client to be blocked. Change their policy to "Block List". To unblock the client, select "Normal". This will allow the selected…
-
How to Quickly Check AP Connection Status?
Instead of checking each device's uptime manually, use the Connectivity column in the CC GUI to see the connection status of all APs quickly. Also, use live tools like Ping test or remote SSH from CC to check the current status of the AP. More information can be found here: How to Ping from Nebula How to Remotely Connect…