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[Nebula] How do I know if clients are using 2.4 GHz or 5 GHz?
To determine if your wireless clients are connected to the 2.4 GHz or 5 GHz band: Go to Clients. Select the Wireless tab. Check the connection details for each client.
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[Nebula] How to switch my AP to in standalone mode?
If your AP is currently managed by Nebula and you want it to operate in Standalone mode, you need to unregister the AP from Nebula. You can follow the steps below: Log in to your Nebula Cloud account. Navigate to Organization-wide > License & inventory. Select the access point you want to unregister. Click…
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How can I monitor the usage of different Wi-Fi bands on my Nebula AP?
You can monitor the usage of different Wi-Fi bands (2.4GHz, 5GHz, and 6GHz) through: Navigate to Dashboard > Wireless clients by Band to get an overview of the distribution of clients across the different bands. For detailed information, go to Clients > Client list > select Access point clients > Band This helps you manage…
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Why is my Nebula AP icon red?
The Nebula AP icon changes color to indicate the status of your AP. When the AP icon is red, it means your AP is offline on Nebula. To understand why your AP is offline, please refer to this article:How to check the Cloud Control Status when AP is offline on Nebula? — Zyxel Community
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[Nebula] Why Does Nothing Happen When I Click “Upgrade Now”?
If you go to Firmware Management and click the "Upgrade Now" button but see no changes or upgrades, there may be an issue with the DNS. To resolve this, please change the AP's DNS IP address. For example, you can use Google's DNS: 8.8.8.8.
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How can I remove an access point?
To remove (unregister) an access point from Nebula, you need to remove it from the Nebula organization, not just from the Nebula site. Path: License & Inventory > Device Select the switch you want to delete. Click Action and choose Remove from the Organization. Click the OK button to finish.
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How to get the AP location from web browser?
The initial AP address was judged by your ISP. You can change the device location by get the AP location from web browser. Going to Device > Access points > Choose AP Click Position device > Choose Get my location from web browser > Click Update Click Edit icon Type Address > Click Save The "Move map marker" box will be…
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How to install Access Point on Nebula?
The article will show you the methods to install Nebula supported Access Point (AP) into the Nebula platform by Nebula Mobile APP and Nebula website.
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How can I locate the Nebula AP event log?
Q: How can I locate the Nebula AP event log? A : Go to Site-wide > Monitor > Access points > Event log Add the filter & timestamp Click the search
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Where can I delete the additional Nebula site?
Q: Where can I delete the additional Nebula site? A: Go to Organization-wide > Organization-wide manage > Organization portals Click the site which you want to delete Click the delete > Delete Sites
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Where can i adjust the Nebula Org Country?
Q: How can I adjust the Nebula org Country? A: Go to Organization-wide > Organization-wide manage > Organization settings > Country
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How can I adjust the Nebula org name?
Q: How can I adjust the Nebula org name? A: Go to Organization-wide > Organization-wide manage > Organization settings
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How can I adjust the Nebula site name?
Q : How can I adjust the Nebula site name? A: Go to Site-wide > Configure > Site settings > Site names
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How to Implement 2FA for Guest Wifi using Zyxel Products
Q: How can I set up 2FA by SMS for our customers' Guest Wifi using Zyxel products? A: Currently, Zyxel APs only support Google Authenticator 2FA. You can refer to this article for configuration details. If you have specific requirements, we can assist you in converting them into a feature request.
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How to Use AirPrint with Nebula AP
Q: How can I make AirPrint work with Nebula AP device? A: To use AirPrint with Nebula CC, no additional configuration is needed within Nebula. Please ensure that your printer is compatible with AirPrint by checking the list at https://support.apple.com/en-us/HT201311#printers. Make sure that your printer has the latest…
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How to Troubleshoot Disconnection Issues on Zyxel Nebula AP
If your Zyxel Nebula AP is experiencing disconnection issues, follow these steps to troubleshoot: * Verify that the AP's uplink port LED is steadily lit. * Unplug the cable from the AP's uplink port and connect it to a laptop to check if the laptop can obtain an IP address and browse the internet. * If the laptop gets an…
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How to Save Changes for AP setting on Nebula?
Question: Why can't I save changes for my WAPs in Nebula? Answer: To save changes for AP setting on Nebula, ensure you are logged in and try logging out then back in. Sometimes, simply logging out and logging back in can resolve the issue of the missing save button. If the problem persists, you can also try changing your…
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How to Troubleshoot Uplink Speed Issue on AP
Q: What does the orange icon on my AP indicate? A: The orange icon on your AP indicates that the uplink port speed negotiation is at 100Mbps. Q: How can I troubleshoot the uplink speed issue on my AP? A: To troubleshoot the uplink speed issue on your AP, you can refer to the following FAQ articles: * Why is the AP status…
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Using Passive PoE Injector with WAX655E
Question: Can I use a Passive PoE injector with 48V - 1 Amp capacity for the WAX655E? Answer: Yes, the WAX655E requires 802.3at power, and a Passive PoE injector with 48V - 1 Amp capacity (48 Watts) can provide enough power for it.
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Why could be the reasons caused build up wireless bridge failed?
The failure to establish a wireless bridge could be due to the following reasons: *Important - Your Root device does not support the wireless bridge feature. The wireless bridge feature is disabled by default. Please ensure you have enabled it in Nebula by navigating to Devices > Access points page, selecting the repeater…