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[Nebula] How to check if you are not receiving App or Email Notifications?
If you are not receiving notifications from the Nebula Control Center (NCC), whether through the mobile app or email, follow these steps to troubleshoot and resolve the issue. 1. Check Notification Settings in Nebula Make sure that notifications are enabled for your account, ensure that the correct events are selected for…
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What can I do with the Nebula Clients feature?
The Nebula Clients feature offers real-time monitoring of all wired and wireless devices connected to your network, whether through access points, switches, or security appliances. This feature allows network administrators to gain full visibility and control over client activity, including the ability to: Filter clients…
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How to Access Nebula-Managed Devices When Using Apple Login?
If you are logging into Nebula with Apple Sign-In, you might not have a direct password set for the local device. Follow these steps to access your device: 1. Go to the Nebula Web Portal. 2. In the Nebula dashboard, navigate to Site-wide > Configure > General Settings. 3. Check the local LAN interface IP address of device…
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Why I cannot find my clients on the firewall client page?
This is because your clients do not have any traffic pass the firewall from LAN to the Internet. You may let it have traffic like browsing, updating software, etc. Note: Ping the internet might not work since the traffic of ping is low.
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Why I cannot find my allowed clients on the firewall client page?
Although you have added your clients to the firewall-allowed list, these clients might still not have any traffic pass the firewall from LAN to the Internet. You may let it have traffic like browsing, updating software, etc.
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How to manually added clients to firewall allowed list?
Please navigate to Menu > Site-wide > Clients > Firewall clients to add the allowed list. Additionally, if you want the firewall to reserve this IP address for this client, please set the "Reserve IP" to set static DHCP list at the same time.
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Why I cannot set allowed policy for some of clients?
This is because the clients are only learned from your Nebula switch. For the switch client page, you can only set “blocked” and “normal” policies. Please make sure you have a Zyxel firewall and the clients send data to the Internet through the firewall.
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How to limit the user that can only manage the MAC authentication page?
Creating custom user roles with specific capabilities, such as managing MAC addresses, can streamline network management without granting full administrative access. Here's how you can achieve this in your Zyxel Nebula account: Question: Is it possible to create a custom role that allows users to manage MAC addresses…
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How can I set Nebula devices back to standalone/on-premise/local mode?
If you are looking for a way to change the Access point, switch, or firewall from cloud mode to standalone/on-premise/local mode, please refer to the following post. However, if a device is already unplugged from the internet and placed in another location before doing Remove from organization from your Nebula…
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Need support from representative/Live support
If you would like to contact a Zyxel HQ support agent in Taiwan for immediate help, you may follow step 1 in the post. Please note that HQ support agents are available between the following times on weekdays. 01:00 - 04:00 (UTC+0) 05:00 - 09:00 (UTC+0) If you encounter any other issues, please help create a post here and…
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Is it possible to get a new trial of the Nebula Pro pack?
Zyxel does not offer a second trial of the Nebula Pro Pack once the initial trial has expired for a specific organization. If you've previously used a trial and it has expired in your organization, you generally need to purchase a subscription to continue using the Pro Pack features. However, if you've major requests for…
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How to do when previous admin left the company and have no accounts to control the org/site?
When you encounter such an issue, please help create a post here and tag @Zyxel_CSO , or create a ticket directly to reach us. Pleae describe your issue and provide your old owner account email and Organization name while contacting us.
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Why I cannot download the cloud authentication template?
This is more likely your PC has some restrict that cause you cannot download the template. Please check: If your PC is added to the AD domain, please check with your IT if the group policy restricts downloading files. If your PC installed the anti-virus software, please check if it restricts or deletes the template by…
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Is the cloud authentication template download link broken?
Please check: If your PC is added to the AD domain, please check with your IT if the group policy restricts downloading files. You may also use another PC, which doesn’t be added to the AD domain, to try downloading the template. If your PC installed the anti-virus software, please check if it restricts or deletes the…
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Why does the browser show "You are a robot" when I login to Nebula?
This is because we use reCAPTCHA Enterprise to analyze the behavior of a human or a bot in the background when the user logs in to Nebula. We only display the reCAPTCHA result. Here are some suggestions for anyone who encounters this issue. The recommended browsers are Chrome, Edge, Firefox, and Safari. The browser version…
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Can I switch back to standalone mode from Nebula and retain my configuration?
While you can switch back to standalone mode, your Nebula configurations won't be retained. When switching from Nebula to standalone mode, the devices will revert to factory default settings.
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Is my current AP configuration preserved when switching from standalone mode to Nebula?
No, your existing standalone configuration is not automatically transferred to Nebula. You'll need to reconfigure your APs within the Nebula platform. However, you can pre-configure the APs in Nebula, and these settings will be applied instantly when you register the devices.
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How to contact live chat agency on Nebula?
Nebula Live Chat provides prompt responses and support for users. To contact agency support through Nebula Live Chat, please ensure: Your organization has a Pro pack subscription. You're contacting support during the designated hours: 01:00-09:00 UTC+0. Please click the chat icon on the bottom right of the NCC portal.
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How do I renew/purchase/buy licenses?
There are two ways. For Auto-Renewal, go to License Store >Device Licenses and click the AUTO-RENEWAL button on the far right. For Standard licenses, go to License Store > Device Licenses, select a device, then click Go to License Selection. For more details about renewing license(s) in Marketplace, please check the link.…
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Where do I access the NCC user manual?
If you are looking for an NCC User Guide, please check the link below to download the manual. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO , or create a ticket directly to reach us.