Why I cannot download the cloud authentication template?

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Zyxel_Melen
Zyxel_Melen Posts: 4,251 image  Zyxel Employee
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
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This is more likely your PC has some restrict that cause you cannot download the template.

Please check:

  • If your PC is added to the AD domain, please check with your IT if the group policy restricts downloading files.
  • If your PC installed the anti-virus software, please check if it restricts or deletes the template by mistake. You may also disable it to check.

If you still cannot download the template, please create a post in the Nebula category. Zyxel agent will help to check.

Zyxel Melen


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