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How to open the port on SCR device
To open the port on SCR device up, follow these steps: 1. Navigate to Site-wide > Configure > Security router > Firewall 2. Click on "ADD" to set up policy rule and provide the following information: Please provide the following information when adding your policy rule: protocol, selected destination as the device, and…
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[ATP/FLEX] How to check the bandwidth usage by client?
Question: How to check which client was using a huge amount of bandwidth via the firewall on nebula? Answer: You can go to Monitor > Summary report to check the top clients by usage.
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Will my firewall be applied to the Nebula configuration when under cloud monitoring mode?
No, it will not apply Nebula configuration to your firewall under cloud monitoring mode. It will keep your on-premise setting.
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[SCR]How to set up a vlan for wifi SSID on nebula for SCR device?
1.Navigate to Site-wide > Configure > WiFi SSID settings 2.Click Add SSID network 3. Turn on the "Advance mode" 4. Click "Edit" 5.Navigate to Advanced settings, where you can assign a VLAN ID to the Wi-Fi SSID profile. 6. Once you have configured Vlan ID for your SSID settings. Click Back 7.Once you have made the changes,…
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[SCR]Does SCR50AXE support syslog server?
The syslog server settings in Nebula can be found at the following location: 1.Navigate to Configure > Site settings. You can find the settings on this page, However, SCR doesn't support SYSLOG. The function will not work on it.
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[SCR]How to set up a Dynamic DNS on nebula for SCR device?
1. Navigate to Configure > Security router > Router settings. 2.To configure Dynamic DNS, you'll need to enable the Dynamic DNS settings and fill in the following information: DDNS provider, hostname, username, and password. 3.Once you set up your Dynamic DNS settings, click "Save" to apply the new configuration to the SCR…
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[SCR]How to check my SCR firmware on nebula?
To check if SCR device is on the latest firmware. You can follow below steps to check the SCR device firmware on Nebula. 1.Navigate to Site-wide > Configure > Firmware management 2.Click "Devices" 3.You can check the Firmware Type of your SCR device in this page
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[SCR]How to change my password for SCR device?
To update the local password for SCR, you'll need to modify the password within Nebula. You can follow below steps to change your password. 1. Navigate to Site-wide >Configure> Site settings. 2.Go to "Device Configuration" You can change your Local credential here for your SCR device. 3.Once you have made the changes,…
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[SCR]How to set up a DNS record on nebula for SCR device?
1. Navigate to Configure > Security router > Router settings. 2.Field in FQDN, IP address for your Address Record. 3.Once you have made the changes, click "Save" to apply the new configuration to the SCR device. The DNS Address Record will now be set on the SCR device.
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[SCR]How do I set up WAN DNS for SCR device?
SCR do not support to manually set up WAN DNS. You can set up DHCP DNS for clients or set up a A record on SCR device. Here are the steps to set up DNS server for Lan interface. 1. Navigate to Configure > Security router > interface 2. Click "Edit" 3. Set up your own DNS server on your Lan interface. 4.Once you have made…
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[SCR]How do I manually set SSID bandwidth settings on nebula for SCR device?
1. Navigate to Site-wide > Configure > Access points > Radio settings 2.Look for the option to choose the Wi-Fi band and choose available access points 3. To manually set the Channel Width, select the desired channel Width from the available options and click "Update" to change the configuration. 4. Once you have made the…
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[ATP/FLEX]Change Firewall GUI default port
Scenario: Firewall use ports 80 and 443 for WebGui. If you have other HTTP(s) services in internal and need to use the WAN IP for mapping, you may need to modify the firewall to use different default ports. Workaround: HTTP: Router> configure terminal Router(config)# ip http port [port] Router(config)#write HTTPS: Router>…
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Why my Firewall still offline after setting up cloud monitoring mode?
Please check the below table to verify: Status Display Description N/A Default status. You’ve not yet entered a Monitor Mode ID on the Zyxel Device. Connected The Zyxel Device is connected to Nebula. Connecting The Zyxel Device is connecting to Nebula. Disconnected – Server is not reachable The Zyxel Device cannot connect…
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Can I add my firewall to organization before setup cloud monitoring mode?
You don't need to add the firewall to your organization before setup. After you apply the organization ID, Nebula will automatically add it to your organization. Please reference this FAQ for setting up the cloud monitoring mode:
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Will the firewall be applied local credentials when using cloud monitoring mode?
No, the firewall won’t be applied to local credentials. It will keep the on-premises password. To change the password, please reference this topic: Please access the device's local GUI: Configuration > object > User/Group to change the admin’s password.
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[ATP/FLEX]If you cannot do SNMP poll to firewall interface through VPN
Environment: You have site to site VPN between Headquarter and Branch. The monitor system where located in HQ try to do SNMP polling to Branch Firewall, But that's failed. Checking: Site-Wide > Configure > Firewall > Site-to-Site VPN Check the address of monitor system is in "Private Subnet" range.
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[ATP/FLEX] How to limit ad users in the security policy rule?
Currently, nebula supports "External User Group" (not Specific User) in the security policy rule. On nebula, go to Firewall > Configure > Firewall settings > Authentication Server > My AD Server and configure AD information. You also need to add an external user group in Firewall > Configure > Firewall settings > External…
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[ATP/FLEX] Does the group name in "External User Group" have to match the group on the AD server?
No, the group name doesn't have to match the group name on the AD server. In this example, AD_test_group is the group name on the AD server, and the group name on nebula is group1.
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[ATP/FLEX] Is it possible to limit L2TP VPN authentication to the specified ad group?
Currently nebula doesn't support to limit L2TP VPN to a specified ad group user. It supports limiting L2TP VPN connection by different authentication method only.
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I want to use cloud monitoring mode, but what should I do?
Scenario Nebula cloud monitoring mode is a new solution for users who require a centralized platform to manage their firewall and have complex configuration which is supported on on-premise mode. The FAQ will guide you to set up cloud monitoring mode. Step Create an organization and a site on Nebula. Then visit…