Why my Firewall still offline after setting up cloud monitoring mode?

Zyxel_Melen

Please check the below table to verify:

Status Display	Description
N/A	Default status. You’ve not yet entered a Monitor Mode ID on the Zyxel Device.
Connected	The Zyxel Device is connected to Nebula.
Connecting	The Zyxel Device is connecting to Nebula.
Disconnected – Server is not reachable	The Zyxel Device cannot connect to Nebula. •Check Internet and DNS connection •Check if uplink or ISP firewall is blocking IP or TCP ports used for cloud management
Disconnected – Connection failure	The Zyxel Device failed to connect to Nebula. •Check if Monitor Mode ID is correct and up to date
Disconnected – Registration failure	The account owner of the device in myZyxel and the account owner of Monitor Mode ID’s organization do not match.
Disconnected – Operation modes mismatch	The device is currently in a Nebula organization’s inventory. •Remove the device from the inventory and try again

If the Firewall is in checking status for more than 10 minutes, please collect the diagnostic info and contact Zyxel support.