Why my Firewall still offline after setting up cloud monitoring mode?
Please check the below table to verify:
Status Display | Description |
---|---|
N/A | Default status. You’ve not yet entered a Monitor Mode ID on the Zyxel Device. |
Connected | The Zyxel Device is connected to Nebula. |
Connecting | The Zyxel Device is connecting to Nebula. |
Disconnected – | The Zyxel Device cannot connect to Nebula. |
Disconnected – | The Zyxel Device failed to connect to Nebula. |
Disconnected – | The account owner of the device in myZyxel and the account owner of Monitor Mode ID’s organization do not match. |
Disconnected – | The device is currently in a Nebula organization’s inventory. |
If the Firewall is in checking status for more than 10 minutes, please collect the diagnostic info and contact Zyxel support.
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