-
How to get the firewall location from web browser?
The initial firewall address was judged by your ISP. You can change the device location by get the AP location from web browser. Going to Device > Firewalls > Choose firewall Click Position device > Choose Get my location from web browser > Click Update Click Edit icon Type Address > Click Save The "Move map marker" box…
-
Where should I send the RMA request when there is the faulty device?
In some rare situations, such as a power surge or other reasons causing the device not to power up, you might need to go through the RMA process. Please use the following information for further assistance. https://support.zyxel.eu/hc/en-us/requests/new?ticket_form_id=360000009533 Note: If you have a device that shows…
-
How do I know if the Ethernet cable is connected to WAN or LAN?
The port with the global icon means the WAN, and the other port are LAN. Note: The LAN ports on the SCR 50AXE model cannot be configured as WAN ports.
-
Why the Security Router performance is reduce after enable enabling Application identification?
Why the performance is reduced after enabling Application identification? Please note: The enabling Application identification may reduce maximum throughput speeds.
-
Why wired client are not shown in the client page?
If you are not able to see the client in the client page, please check the steps below: 1. Please make sure the wired device is connected to the device physical port and the SCR 50AXE device is powered on. 2.Verify that the wired device is receiving an IP address from the SCR 50AXE DHCP server. You can check this on the…
-
Why connected client is not shown in the Nebula topology?
Go to Site-wide > Topology The "Show all clients" function is not enabled by default settings. You can enable it by going to "Display options" in the upper right corner of the topology page and selecting "Show all clients".
-
Is there a way to check the most used application?
Yes, to check the most used application for both wired and wireless clients, your site needs to have ATP/USG FLEX and a GSP license. To view usage: Navigate to Applications Usage > Application View by Security Appliance. You'll see a list of all applications along with their usage. For example, you might find that Window…
-
Can I schedule reboot of my scr 50axe in nebula control center?
The SCR 50AXE model does not support scheduled reboot. If you would like to reboot the SCR 50AXE manaully. You can go to Site-wide > Monitor > Devices > Security router > Click reboot the device on the Nebula Note: It is not possible to reboot the device when SCR shows disconnected from Nebula
-
Do I need to register the SCR 50AXE with MAC and serial number?
To set up the SCR 50AXE on Nebula, you'll need to register for a Nebula account. Please follow the guide in the video below to complete the registration: Once completed, follow the steps in the video below to register the SCR 50AXE on Nebula: To set up the SCR 50AXE using the Nebula APP, simply scan the QR code within the…
-
New Security Appliance License: Elite Pack
New Security Appliance License: Elite Pack Zyxel Networks is introducing changes to our security appliance licenses to better align with our evolving product offerings. The USG FLEX and ATP series will now come with the Gold Security Pack, and our security routers will feature the new Elite Pack license. Here’s everything…
-
[ATP/FLEX] How to clear content filter cache on Firewall
Scenario: Firewalls cache the categories of website queried by content filters to speed up the inspection processes. However, there are occasions when categories are updated, yet the Firewall retains cached data. In such cases, manual clearing of the content filter cache is necessary. Workaround: Log in Firewall by SSH and…
-
How to check which client hit the threat?
Navigate to Side-wide > Monitor > Threat report Click the Threats detected by category and click the Category in the column Click the Domain name And you can check which clients hit the threat category
-
Where is the option to enable 802.11k/v for SSID on Nebula for USG LITE60AX?
Navigate to Site-wide > Configure > Security router > SSID advanced settings Go to Advance settings > Assisted roaming > Enable 802.1k/v
-
How could I modify the Nebula VPN encrytion and algorithm?
The Nebula VPN encrytion and algorithm is not able to be configured. The Nebula VPN will auto connect when the option is enabled. You can follow below steps to find out the Nebula VPN option. 1. Navigate to Site-wide > Configure > Security router > Site-to-Site VPN 2. Turn on the option: Nebula VPN enable. Select the…
-
How to change the encrytion and algorithm of non-nebula vpn for SCR 50AXE
To configure and customize IPsec policy for Non-Nebula VPN on SCR 50AXE
-
How to check Non-Nebula VPN connection status on SCR device on Nebula
Navigate to Site-wide > Configure > Security router >Site-to-Site VPN The connection status of non-nebula VPN will displayed on this page
-
How to check the client connected port on Nebula?
Navigate to Site-wide > Topology Click the icon of the client The connected port information will displayed on the dashboard.
-
Where can I enable/disable the smart mesh option on Nebula for USG LITE 60AX?
Navigate to Site-wide > Configure > Security router > Router settings You can find the option under Router settings > General setting
-
How could I check if the MESH AP is connected with Ethernet or with wireless to USG LITE60AX?
To verify the AP is connected with Ethernet or Wireless, you can navigate to Side-wide > Device > Access points The icon indicates that the AP is wirelessly connected to the router using mesh technology. The icon indicates that the AP is wired connected to the router.
-
Why SCR50AXE cannot added into Branch to branch VPN topology?
The SCR does support branch to branch feature, which means the SCR device cannot added into the VPN topology which has enabled branch-to-branch feature. If you do not have a plan to establish additional areas for utilizing the branch-to-branch feature, disable this function in the current topology and the SCR 50AXE device…