How to troubleshoot SCR 50AXE could not access the internet ?

Zyxel_Jerry

When Security Router SCR 50AXE disconnect from the Internet.

Please collect the diagnose info first before reboot, follow below steps to collect the diagnose info

https://community.zyxel.com/en/discussion/20049/how-to-collect-diagnose-info-on-scr-50axe


If there is a disruption of the internet connection.

Please follow the steps below:

1.Unplug the WAN Ethernet cable and then plug it back in and see if the issue persists.

2.If step 1 does not resolve the issue, try switching to use other Ethernet cable.

If steps above does not help.

Here are the reset steps below:

How to reset security router SCR 50AXE?

How to reset security router without losing WAN configuration?

4.If the problem remains after the reset, please record a video of the device's LED status.

5.Once you have completed these steps, follow the instructions to contact us