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Routing License for Switch
Zyxel provides two routing licenses for the specific Switch series: Basic Routing License Available Series: XS3800 Licensed Services: RIPv1, RIPv2 OSPFv2 DVMRP IGMP L3 Loopback interface Advanced Routing License Available Series: XGS4600 Series Licensed Services: RIPng (IPv6) OSPFv3 (IPv6)
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Why the license can not activate on the on-cloud firewalls?
The single services (ex. Anti-Malware, SecuReporter…etc) license can not activated on the on-cloud firewalls, but it's available for the on-premises firewalls. To enjoy the security service for the on-cloud firewalls, please select the Security Pack licenses.
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Start the Training Courses in Zyxel Education Center
Zyxel Education Center provides multiple training courses to the user. The courses categorized by the products lines like Nebula, Security, Switch and WLAN. Each Products have Lv1 for the basic operation and the Lv2 for the advanced operator. To learn more about the training courses, you can click the URL. It's easy to…
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What will happened when Secure WiFi license expired?
When the Secure WiFi license expired, there are two behaviors on the device: The number of controlled APs will return to the default The VPN connection and Secure Tunnel SSID between APs and controller will be closed
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How to register license to Zyxel firewall?
To register licenses to the Zyxel firewall, you can complete it from Nebula Control Center(NCC) or myZyxel.com(MZC). From NCC, we have a forum post for your reference, you can follow the link below for it: For MZC, please follow the steps below: Navigate to MZC (https://portal.myzyxel.com/), select the "Service…
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Can I have the softcopy invoice?
Sure, We will issue a softcopy invoice for each order, but unfortunately, we do not provide the hardcopy invoice.
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How can I have your VAT number?
Once you place an order, it will be completed by our transaction partner, FastSpring. And you'll receive the invoice with FastSpring's VAT number.
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How to complete payment when I choose "Invoice" ?
When you choose "Invoice" at checkout, you can generate an invoice. Then you'll see a pop-up window, there's a order ID for this invoice, and you can click "View Invoice" to see the invoice After that, you'll see the invoice, and please click the button "Pay Now" After you click the button, you'll be directed to the…
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How to complete payment by wire transfer?
It only takes four steps to complete the payment by wire transfer. Let's begin with step 1: Choose the Wire Transfer when you check out. Step 2: Once you click the "Pay Now", you'll see the Bank Transfer information for your order. Step 3: If you close the pop-up window and did not remenber the information? Don't worry!…
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Why I did not received the invoice and license after complete payment by SEPA?
If you choose the SEPA with the payment method, the system will debit, and the process will take 3~5 business days. After the process, you'll receive the invoice and the license will be fulfilled to your account/device.
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How to contact support through the Marketplace?
You can contact us through the Marketplace. Here's the steps: Navigate to the "Contact Us" Fill in the blank and click "Send Message" Once the message is delivered, the system will create a ticket for your issue. And the Zyxel Support Team will reply to your issue within two working days.
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How to buy the SecuExtender license?
To purchase the SecuExtender license, you can go through the Marketplace. Here's the Steps: Login to the Marketplace Navigate to the "Software License" Click "VPN Client" Choose the license you need
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Can I delete the order history?
Once the order is created, you can't delete the order. If you would like to update the information in the payment pending invoice, we suggest you ignore the invoice and create a new order. Then, you can just enter the information you want before checkout.
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Can I log in to the Zyxel services from the MyZyxel.com?
Yes, you can log in to the Zyxel services like Nebula Control Center, Marketplace Education Center… etc through Zyxel.com. After you log in the Zyxel.com, navigate to the "Application" (at the upper right corner), then you'll see all the services!
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How to check license status from device local Web GUI
You can follow the steps below to check the license from the Web GUI: Login the Web GUI of the device with the"admin" authority And navigate to "Configuration" > "Licensing" > "Registration" > "Service" and click on the "Service License Refresh" button to sync the license status
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How to transfer the bundle license?
The bundle license can not be transferred, including the trial and standard licenses. But there are only two conditions that can transfer the bundle license: HA Pro Since after creating the HA Pro, one device will turn into the stand-by status. To prevent license consumption on both devices, you can transfer the license to…
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Can I transfer the license due to the RMA?
If the license is an add-on license, you can transfer the license by yourself. Please follow the steps in this post: For the bundle license, and you want to transfer the license due to the RMA, you can contact us with the information below: Your Zyxel.com account RMA Number MAC and the Serial Number of the RMA device MAC…
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Can I transfer the license due to the HA Pro?
If the license is an add-on license, you can transfer the license by yourself. Please follow the steps in this post: For the bundle license, and you want to transfer the license due to the HA Pro, you can contact us with the information below: Your Zyxel.com account MAC and the Serial Number of the Master(Active) device…
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Moved: How to download the invoice from Marketplace?
This discussion has been moved.
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Where can I find the key number I've purchased through the Marketplace
You can find the key number through the steps below: Order History Choose the Order Key Number Then you'll see the pop-up window which display the key number