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Moved: Which payment methods does Marketplace accept?
This discussion has been moved.
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Moved: Does the UTM Security Pack and Gold Security Pack are the same license?
This discussion has been moved.
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Which license is available for the USG FLEX series firewall?
The USG FLEX series firewall is available for the: Gold Security Pack UTM Security Pack Hospitality Pack (On-premises only, and for USG FLEX 200/500/700 only) Nebula Plus, Pro Pack (On-cloud only) Secure WiFi
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Why I can't link UTM Security Pack to ATP firewall?
The ATP series firewall only enables the Gold Security Pack(GSP). UTM Security Pack and single security service are unavailable for the ATP series firewall.
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How to purchase license for the Switch?
The Routing License and Access L3 License can be purchased via local reseller, distributor, or Zyxel Marketplace. For Zyxel Marketplace, please refer the steps in below to purchase: Login to the Marketplace Navigate to the "Software License" Scroll down to the switch part and click the needed switch license. Choose the…
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What's the feature for the Access L3 License?
Available Series: XS1930, XMG1930 Licensed Services: •Multilevel CLI • CLI (Cisco-like) • Expanding Network Capacity ■ IEEE 802.1Q Static VLAN ■ IPv4 Address table ■ MAC table ■ IPv4/IPv6 Static route ■ ACL • Networked AV Mode • Protocol-Based VLAN • IP subnet-based VLAN • MAC-based VLAN • VLAN isolation • IEEE 802.1AD…
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Routing License for Switch
Zyxel provides two routing licenses for the specific Switch series: Basic Routing License Available Series: XS3800 Licensed Services: RIPv1, RIPv2 OSPFv2 DVMRP IGMP L3 Loopback interface Advanced Routing License Available Series: XGS4600 Series Licensed Services: RIPng (IPv6) OSPFv3 (IPv6)
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Why the license can not activate on the on-cloud firewalls?
The single services (ex. Anti-Malware, SecuReporter…etc) license can not activated on the on-cloud firewalls, but it's available for the on-premises firewalls. To enjoy the security service for the on-cloud firewalls, please select the Security Pack licenses.
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Start the Training Courses in Zyxel Education Center
Zyxel Education Center provides multiple training courses to the user. The courses categorized by the products lines like Nebula, Security, Switch and WLAN. Each Products have Lv1 for the basic operation and the Lv2 for the advanced operator. To learn more about the training courses, you can click the URL. It's easy to…
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What will happened when Secure WiFi license expired?
When the Secure WiFi license expired, there are two behaviors on the device: The number of controlled APs will return to the default The VPN connection and Secure Tunnel SSID between APs and controller will be closed
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How to register license to Zyxel firewall?
To register licenses to the Zyxel firewall, you can complete it from Nebula Control Center(NCC) or myZyxel.com(MZC). From NCC, we have a forum post for your reference, you can follow the link below for it: For MZC, please follow the steps below: Navigate to MZC (https://portal.myzyxel.com/), select the "Service…
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Can I have the softcopy invoice?
Sure, We will issue a softcopy invoice for each order, but unfortunately, we do not provide the hardcopy invoice.
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How can I have your VAT number?
Once you place an order, it will be completed by our transaction partner, FastSpring. And you'll receive the invoice with FastSpring's VAT number.
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How to complete payment when I choose "Invoice" ?
When you choose "Invoice" at checkout, you can generate an invoice. Then you'll see a pop-up window, there's a order ID for this invoice, and you can click "View Invoice" to see the invoice After that, you'll see the invoice, and please click the button "Pay Now" After you click the button, you'll be directed to the…
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How to complete payment by wire transfer?
It only takes four steps to complete the payment by wire transfer. Let's begin with step 1: Choose the Wire Transfer when you check out. Step 2: Once you click the "Pay Now", you'll see the Bank Transfer information for your order. Step 3: If you close the pop-up window and did not remenber the information? Don't worry!…
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Why I did not received the invoice and license after complete payment by SEPA?
If you choose the SEPA with the payment method, the system will debit, and the process will take 3~5 business days. After the process, you'll receive the invoice and the license will be fulfilled to your account/device.
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How to contact support through the Marketplace?
You can contact us through the Marketplace. Here's the steps: Navigate to the "Contact Us" Fill in the blank and click "Send Message" Once the message is delivered, the system will create a ticket for your issue. And the Zyxel Support Team will reply to your issue within two working days.
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How to buy the SecuExtender license?
To purchase the SecuExtender license, you can go through the Marketplace. Here's the Steps: Login to the Marketplace Navigate to the "Software License" Click "VPN Client" Choose the license you need
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Can I delete the order history?
Once the order is created, you can't delete the order. If you would like to update the information in the payment pending invoice, we suggest you ignore the invoice and create a new order. Then, you can just enter the information you want before checkout.
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Can I log in to the Zyxel services from the MyZyxel.com?
Yes, you can log in to the Zyxel services like Nebula Control Center, Marketplace Education Center… etc through Zyxel.com. After you log in the Zyxel.com, navigate to the "Application" (at the upper right corner), then you'll see all the services!