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How to establish an VPN connection with the USG Lite 60 AX by the macOS Sonoma native VPN client?
Question : How to establish the VPN connection with the USG Lite 60 AX by the macOS Sonoma native VPN client? Answer : This article will guide you on how to establish an IKEv2 VPN connection with the USG Lite 60 AX using the macOS Sonoma native VPN client. Navigate to Site-wide> Configure > Cloud authentication > To add a…
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How to establish an VPN connection with a Nebula firewall by the macOS Sonoma native VPN client?
Question : After updating to macOS Sonoma, if you cannot establish an IKEv2 VPN connection with the Nebula firewall, how do you resolve this problem? Answer : Since there are changes to the VPN Phase 1 and Phase 2 parameters for macOS Sonoma's native VPN client, please modify them accordingly to allow the remote VPN to…
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Why can't I ping servers over VPN when IKEv2 VPN is established on SecuExtender?
Question: IKEv2 VPN is established on SecuExtender. However, I cannot ping the gateway IP of USG FLEX or servers in LAN. Answer: Review the Two-Factor Authentication (2FA) settings:* Navigate to Object > Auth. Method > Two-Factor Authentication > VPN Access. * Check if 2FA is enabled for all VPN services and users. * If…
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Why can't I establish a VPN connection after updating to macOS Sonoma? How can I resolve this issue?
Question : Why can't I establish a VPN connection after updating to macOS Sonoma? How can I resolve this issue? Answer : Since there are changes to the VPN Phase 1 and Phase 2 parameters for macOS Sonoma's native VPN client, please modify them accordingly to allow the remote VPN to work. USG Flex/ATP firewall model…
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How to debug ipsec dial up problem on H series
We have real time debug command on H series. 1)Please login by SSH and pefrom the following command cmd debug ipsec trace log 2)Replicate issue, trying to dial-up Remote Access VPN or Site to Site VPN. 3)Provide the output of command to Zyxel Support.
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Why is there Network Congestion on ATP700 VPN?
When experiencing network congestion on your ATP700 VPN, you might observe logs indicating full TX queues. This issue can stem from several factors: * Bandwidth Management (BWM) limiting traffic. * Interface ingress/egress bandwidth configuration. * Internet Service Provider (ISP) bandwidth restrictions. To address the…
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How to Resolve VPN Certificate Issues Between uOS and ZLD Devices?
Question: What should I do if the self-generated certificate from uOS can't be used for IKEv2 VPN on ZLD devices? Answer: If you encounter an issue where a self-generated certificate from a uOS device cannot be used for an IKEv2 VPN gateway profile on ZLD devices, follow these steps: * The issue arises due to the ZLD VPN…
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Is it possible to configure VPN for USG FLEX H device on Nebula?
Question: Is it possible to configure VPN for USG FLEX H device on Nebula? Answer: Currently, USG FLEX H series supports Cloud Monitoring Mode only on Nebula. You need to login to the web GUI to configure VPN. You can also generate the IP address for remote connection in Devices > Firewall > Live tools > Remote…
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Is SecuExtender compatible with Microsoft SurfacePRO with ARM processor?
```html Q: Is SecuExtender compatible with Microsoft SurfacePRO with ARM processor? A: No, SecuExtender is not compatible with ARM processors. While the installation may complete successfully, the application will not run on ARM-based devices. It is recommended to use Windows built-in VPN for devices running on ARM…
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How do I set up SecuExtender on a USG FLEX H device to generate a tbg file?
Question: How do I set up SecuExtender on a USG FLEX H to generate a tbg file? Answer: After you enable "Remote Access VPN" on your USG FLEX H device, go to SecuExtender VPN Client and click Configuration > Get from Server. The SecuExtender VPN Client will fetch the configuration file from USG FLEX H.
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How to edit mobileconfig to use account and password authentication
How to edit mobileconfig to use account and password authentication The default authentication method is to use credentials. You can edit mobileconfig to let it use username/password. 1)Please edit the following lines WAS: IS: 2)Please add the following lines upper <key>ChildSecurityAssociationParameters</key>
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Is there any VPN client software for macOS that supports IKEv1?
Question: I would like to build IKEv1 VPN connection with macOS, which VPN software should I use? Answer: macOS ternimated the support for IKEv1, so currently we don't have a VPN software for macOS that supports IKEv1.
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Why are some DH options missing from SecuExtender?
Question: For old version of SecuExtender(IPSec_6.6.87.108), it supports the DH options from DES, 3DES, SHA-1, DH1, all the way to DH21. However, why DES, 3DES, SHA-1, DH 1, DH 2, DH 5 are missing from the new version of SecuExtender VPN client (IPSec_SSL_VPN_7.7.40.019). Answer: We remove DES, 3DES, SHA-1, DH 1, DH 2, DH…
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Why is IKEv1 missing from SecuExtender?
Question: For old version of SecuExtender(IPSec_6.6.87.108), it supports IKEv1, however, why IKEv1 is missing from the new version of SecuExtender VPN client (IPSec_SSL_VPN_7.7.40.019). Answer: We remove IPsec/IKEv1 from SecuExtender(IPSec_SSL_VPN_7.7.40.019) for security reasons, this protocol is already deprecated by the…
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How to show IKE state by CLI
Question: How to show IKE state by CLI Answer: usgflex500h running config# show state vrf main ike
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How to fulfill split tunnel for Windows native VPN with IKEv2?
Question: How to fulfill split tunnel for Windows native VPN with IKEv2? Answer: In the current design, Windows native VPN interface can't separate Internet traffic from VPN tunnel. The only way to fulfillit is to create an additional routing on your PC. Disable PC default gateway from your VPN interface. 1.Go to Control…
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Does Windows native VPN support split tunnel?
Question: This problem is on the Windows native VPN, it does not support split tunnel, so even set it as a split tunnel, Windows still does not create a route after installing the script. Answer: No. The problem is on the Windows native VPN, it doesn't support split tunnel. So even we set it as split tunnel, Windows still…
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How can find out which certificate current RemoteAccess is using?
Answer: 1)Find out in GUI "Reference" 2)Find out by CLI usgflex200h running config# show config vrf main ike vpn RemoteAccess
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Can we export the cfg from a perpetual VPN client and import it into time-based VPN client?
Question Can we export the configuration file from a perpetual VPN client V3.8.204.61.32 and import it into a time-based VPN client V7.7.40.019 or V6.6.87.108? Answer Since the feature sets of the perpetual VPN client and the time-based VPN client are different, we can not import the configuration from a perpetual VPN…
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How do I set up NAT port forwarding for remote AP usage on the firewall?
Scenario : Users may wish to use the remote AP service behind a NAT scenario. For example, in the topology below, the remote AP will establish a VPN service to the destination firewall USG Flex 100. Remote AP === internet === USG Flex 200 === (NAT ports forwarding) === USG Flex 100 Users may wonder how to set up NAT port…