Why can't the SecuExtender obtain the VPN provisioning file from the firewall using an AD account?

Zyxel_Jeff
Posts: 1,316
Zyxel Employee





in VPN
Question :
Why can't SecuExtender obtain the VPN provisioning file from the firewall using an AD account, resulting in the error message 'Authentication Failed: Wrong Login/Password'?
Answer :
There are two possible reasons:
- The user entered the wrong password when retrieving the VPN provisioning file.
- The user selected the wrong Client Authentication Method. For example, if the user set the authentication method to 'RemoteAccess_Wiz_LOCAL_Auth' instead of 'default,' which includes AD authentication, the authentication will fail. Therefore, the user needs to set the Client Authentication Method to 'default' instead of 'RemoteAccess_Wiz_LOCAL_Auth,' as shown below:
The default Auth.Method which includes AD authentication.
The user can retrieve the VPN provisioning file from the firewall successfully.
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