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Yesterday afternoon, the WISP technician came by and checked the equipment and it was only negotiating 10 Mbps for him as well. He started by replacing the cable and adding a Network Interface Device (NID)/lightning suppressor. Once he did that, it negotiated to 1000 Mbps/full duplex as it should. And, I did not change the…
Thank you mMontana. That does make sense and aligns with what I thought; just wanted to be sure I wasn't over thinking it. The WISP is coming back out to replace the shielded RG-?? cable between their POE and the radio on the tower. It was originally made on site by the installer. The patch cable between the POE and the…
Hello PeterUK, Thank you for the commands. Since we use UDP, this TCP command probably won't help much. What specifically does it do to control the ACK? Hello Zyxel_Jeff, Thank you for your response. That is what I thought.
Hello Zyxel_Jeff, Here are the answers to your questions. 1. No audio could be heard by either side. Our system sends comfort noise packets until it receives the first audio packet from the other side. If that never arrives, it never sends actual audio to the site. In essence the call never fully completes setup from an…
Thank you for that data. I will definitely do this if it occurs again.
Hello PeterUK, Thank you for that data. I found it and did a collection to familiarize myself with the process. Does this data collection interrupt services at all, or is it passive to normal operations of the unit? We have multiple customer sites to which we have been deploying these and I want to let my techs know…
Hello Zyxel_Cooldia, Thank you for your response. I did a packet capture on both the LAN and WAN interfaces and have those. When you say "diag-info", is that a particular feature/function? Or, is there a specific place to find it in the GUI? I can't find that in the manuals by that name.
Well, I guess it just needed the old kick. I rebooted it after hours and everything appears to be working again.