Comments
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There are two steps to decide whether you can ping from the WAN side. Did you enable the PING function from the WAN? 2. Did you have WAN IP? Please check the reserved IP table. If you get the IP from the reserved IP table then you cant ping from the IP you have.
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Normally when ISP issue a new IP. It will natually disconnect for a moment to change the IP. Here is a question that how long will the disconnection happen. If it reconnect in the short time then it is the normal behavior. If the disconnection will cause you trouble, maybe you can ask the ISP to change IP in the late night.
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You can try upgrade the FW to the latest and see whether the issua still happen. When you said "Once or twice a day, usually in the morning after I boot my computer, the connection dies" Does it mean before you boot the computer it works? Or you mean when you boot the computer and find NR7101 disconnected. When you "detach…
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Have you tried find local support? Where did you purchase the device?
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The information you want to know you might ask ISP for information. (suggest signal strength, map coverage) Because the device would not have this information. I think what you concern the most is whether you input the sim card the device can receive 4G or 5G signal or not. In order to do it, you can only put the sim card…
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If you update the FW to the latest and still have this problem. I would recommand you to report the issue to EE (if you purchase the device from EE) or use the contact form below.
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The csv file only import the location of the cell. And the format is like this What is your purpose in doing this?
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I have asked the Zyxel Support Team that NR5103E can only ask the original ISP to update the FW. They are not able to provide the any FW update assistance. Or we need to ask the seller who sell the FW to us for the update.
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If you want to upgrade module FW, I think you can ask technical support from Zyxel Networks support center.
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Can you screen shot the interface grouping page? Did you set it yourself or it comes by default? What is your FW version? Can you do reset to default to check?
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Can you do the trace route to the device's WAN IP? To check whether it is able to reach the WAN IP of device.
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Did you open the Remote management in WAN interface?
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What kind of device do you use? Do you have trouble in connecting to Nebula cloud service? Can you screen shot the error message?
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Did the Google WiFi AP get the IP from LTE7490-M904? EX: 192.168.1.X "I then tried to connect my MacBook to the internet using the LAN cable with a RJ45 to USB-C adapter but id doesn't work as well. " I saw you can log in GUI of LTE7490 means MacBook is able to connect to LTE7490. Can you try to ping from MacBook? EX: ping…
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Do you have any issue using EG18EAPAR01A08M4G? Sometimes the newer module FW did not mean the better.