Zyxel_Dean  Zyxel Employee

Hi @HealthByRo According to the device you have from other threads, this looks like a bug on specific models e.g. NWA1123-AC HD, I'll report it right away to get it fixed. In US country codes, NAP303 , NWA1123-ACHD, NWA1302-AC these three models support the utilization of DFS channels, so it should be allowed to configure…

@HealthByRo I do agree with you on this, let me ask around if there's any reasons for this implementation. Dean

Hi @sborgMT , We normally don't use CLI to interfer with the state of the AP, potentially it might cause unsynced running configs for cloud devices. Personally I think the issue lies beyond your network and probably has something to do with the ISP. We sometime have customer's ISP blocking 6660-6668 ports. As we have…

Hi @sborgMT , First of all, the connectivity has nothing to do with any license related. Only thing requires it to go online is the network connection. If your firewall is not blocking the sessions for it to reach the server, you can try to switch the uplink to a different network to test if it is an ISP issue. To start…

Hello @HealthByRo, This is a known issue and this is under fixing at the moment. I'll let you know once this is resolved. :)

Hi @TAPTech I've moved this post to the ideas section. By the 802.11n standard WMM is required, so by default it is enabled, but it is not configurable to other types in Nebula APs. As a suggestion, if you are to configure QoS for VoIP, by making the settings on the LAN side (e.g. uplink switch or router) should result in…

Hi @TAPTech , Currently we did not have WMM in the roadmap, however I can transfer your request to the ideas section if you like:) .

@HealthByRo You can download through Download Library with the link below, https://www.zyxel.com/support/DownloadLandingSR.shtml?c=gb&l=en&kbid=M-02707&md=NWA1123-AC%20HD#searchZyxelTab4 or upgrade by cloud on Nebula control center if the AP is registered and able to come online.

Hi @Ajanib @RUnglaube As far as I am aware of the incident, we were enlarging our database storage but had some glitches around that time. Sorry to have caused such inconvenience. 

Hi @CSmith_STC There was an issue on the server affecting the services on the monitoring statistics, during the time being the statistics and monitoring stats are unavailable to be shown. This also affected a some Nebula devices to lose connection to the server. Configurations and registering devices are not affected and…

Hey there @Hans , You can do so by selecting the availability to OFF

Hi Dirk, So far I don't have a schedule for it yet. Actually you are correct, the roaming group is grouped by a site. Let me make some tests accordingly. I'm not totally sure what will happen, I would expect re-authentication after assisted roaming failed, or possibly some client side issues. Maybe you can share your test…

Hi @dfwood PMed you , check your inbox.

Hi Markus, The L2UPFrame is something the AP will signal whenever a client roams to another AP. Normally you should see one single log appear when the client traverse from AP A to B, logged by A. From your previous snippet of logs, most L2UPFrame logs look quite normal except for this HTC client "00:ee:bd:8f:06:07" which I…

@DerLord PMed you, check inbox