[NEBULA] What Happened to NCC Yesterday (Thursday 25th October 2018)

Options
CSmith_STC
CSmith_STC Posts: 13  Freshman Member
First Anniversary Friend Collector First Comment
edited April 2021 in Nebula
The NCC became unstable for a long period yesterday.
Can you please tell me what went wrong?

A number of our customers experienced connectivity issues through their NAPs.
Access to the NCC was effectively down, with no data being presented.

Thank you

Accepted Solution

  • Zyxel_Dean
    Zyxel_Dean Posts: 237  Zyxel Employee
    First Anniversary Friend Collector First Answer First Comment
    Answer ✓
    Options
    Hi @CSmith_STC

    There was an issue on the server affecting the services on the monitoring statistics, during the time being the statistics and monitoring stats are unavailable to be shown. This also affected a some Nebula devices to lose connection to the server. 
    Configurations and registering devices are not affected and should be working, also the services on the devices alone should be working as they were suppose to.

    Dean

All Replies

  • Zyxel_Dean
    Zyxel_Dean Posts: 237  Zyxel Employee
    First Anniversary Friend Collector First Answer First Comment
    Answer ✓
    Options
    Hi @CSmith_STC

    There was an issue on the server affecting the services on the monitoring statistics, during the time being the statistics and monitoring stats are unavailable to be shown. This also affected a some Nebula devices to lose connection to the server. 
    Configurations and registering devices are not affected and should be working, also the services on the devices alone should be working as they were suppose to.

    Dean

Categories

Nebula Tips & Tricks


    Read more

    Nebula Help Center

    EnglishTiếng ViệtРусскийไทย中文（台灣）