Zyxel_HsinBo  Zyxel Employee

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Zyxel_HsinBo
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Zyxel Offical Agent
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  • Hi, @AH00p3r Welcome to the Zyxel Community!Could you kindly tell us the model of your device and the scenario for your requirement?And please help us to take a screenshot of the setting page of the feature that you mentioned.So that we could help you to set up as soon as possible.Thank you! Best Regards, HsinBo
  • Hi, @agrsdl 

 

Good day. 

Please help us move to the page from the
below path in Nebula to modify the AP DNS setting: (AP would use a static IP
instead get IP from the DHCP server) 

 

Left
sidebar “Access point” >> Access points >> Tap the AP you want to…
  • Hi, @Wookie 

 

Good day. 

Thanks for your sharing! 

We will keep concentrating on fine-tuning
the 11r feature for our products, 

If there is another assistance that we
could help with, please do not hesitate to contact us! 

Have a nice day, 

Thank you!…
  • Hi, @mMontana Thanks for your kind assistance, The reply from you is professional and clear! Have a nice day, Thank you! Best Regards, HsinBo
  • Hi, @alpha099 

 

Welcome to the Zyxel Community! 

We have received your message. 

Could you kindly help us to tell which band
SSID you used? 

Since wireless transmission may be impacted
by many reasons, such as wireless signal interference, quality of the…
  • Hi, @agrsdl We have checked the AP managed on your site
and observed some information that needs to sync with you. It seems the frequent disconnect symptom
only happened on June 22, From June 23 to June 29 repeater AP only showed
offline three times in Nebula, and the root AP show offline at the same time.…
  • Hi, @stefandreas We have checked your FLEX100, There may be a system file lost which is
recorded the managed AP info. Please help us to re-upgrade the firmware
by following the below steps: 1. 
Go MAINTENANCE >> File Manager
>> Firmware Management >> Find the Running Firmware 2. 
Tap the Local Firmware…
  • Hi, @stefandreas Please help us to reboot the Flex 100 first,Then try to upgrade AP again, and observe whether the upgrade process works or not.If the issue is still not solved,Could you provide remote access? (Please PM me with the information)We have created a ticket for this symptom.Please help us to keep an eye on your…
  • Hi, @agrsdl Thanks for consulting Nebula Support! The connection may be impacted by many
reasons, Such as obstacle material and thickness,
the connection signal between Root/Repeater AP, and the channel load as you
mentioned. Could you kindly help to check the
deployment factors above, If the symptom still…
  • Hi, @stefandreas 

 

Welcome to the Zyxel Community! 

Could you kindly help us to tell what the
description “an upgrade is not possible” that you mentioned means? 

Did there any error messages pop up or show
errors in the event logs? 

Please provide us with the error logs…
  • Hi, @Wookie Sorry for the late reply.We have collected the diagnostics of all of your AP and analyzed them,As you mentioned, we observe that logs recorded as “disassoc by iwpriv(kickmac)” related to the feature of fast roaming.Could you kindly help us to turn off 11r and observe for a period whether the symptom exists or…
  • Hi, @Joos We have checked your site topology, The way that online AP access the Internet is different from the other 2 offline AP, It seems you use two different Networks to manage them, and one of them could access Nebula normally. If the AP show offline in Nebula but they could access the Internet, Could you help us to…
  • Hi, @Joos Thanks for consulting Nebula Support!The LED of the AP blinks orange/green alternately means it is booting or connecting with Nebula.Could you kindly help us to check whether the 3 devices that you just added are all online in Nebula (With a green icon)? If the LED keeps blinking for over 15 minutes and they are…
  • Hi, @Wookie Thanks for consulting Nebula Support!According to the logs that you provided, which were generally recorded with the condition that the station was kicked out by the AP, such as triggering the load balance. May we know if the symptom you described impact the usage of your iPad?If the symptom not only happens on…
  • Hi, @Bellocarico Welcome to the Zyxel Community! It's glad to hear the issue is solved. If there is another assistance that we could help with, Please do not hesitate to contact us! Have a nice day, Thank you! Best Regards, HsinBo
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