Zyxel_Jason  Zyxel Employee

Update Completed: 2023-06-26 06:00 AM (UTC+0) 2023-06-26 05:10 AM (UTC+0)

Update Completed: 2023-06-26 04:00 AM (UTC+0) 2023-06-26 06:00 AM (UTC+0)

Update Completed: 2023-06-26 03:00 AM (UTC+0) 2023-06-26 04:00 AM (UTC+0)

Hi @BjP, I haven't received the tech support files from you via private message. May you send again? Thanks.

Hi @BjP, I would like to double check the followings with you: 1. What is the model name of Wifi AP? 2. From your description, the problem is PoE power off, not PoE power recycle because you need to reboot GS1900 to bring AP back, right? As you mentioned, downgrade to V2.60 solve the issue, I assume your GS1900 is running…

Hi @sledge121, From your test result, the issue may be related to hardware problem because we didn't do upgrade on PoE chip between the versions from V2.30 to V2.70. That is also why I suggested you may rollback the firmware version. Since it is hardware problem, please find the reseller you bought GS1900-8HP to do the RMA…

Hi @sledge121, I couldn't see the same symptom when I upgrade firmware on my GS1900-8HP and didn't receive the report from other customers recently, so I need more time to analysis the tech support file you provide. Have you tried to rollback the firmware to the original version on your GS1900-8HP?

Hi @SC_Ivy, I have checked your site. There is actually no Security gateway(NSG) in your site, so it is normal that you create VLAN 20 interface but not working. As I mentioned, please find your real gateway(192.168.1.2) to configure VLAN 20. PS. The user may still be able to configure interface if there is no NSG in the…

Hi @sledge121, Welcome to Zyxel community! I am sorry to hear that. I will send you a private message to get the tech support file you have, so we can analysis it. Please check your inbox of community. Thanks.

Hi @SC_Ivy, From your first screenshot of gateway, it seems like you don't have a NSG in this site which has GS1920-24HP and WAX510D because you should be able to see Port Group Setting in the Interface addressing page. I assume you maybe have it in another organization/site. Therefore, please go to that site and configure…