Zyxel_Jeff  Zyxel Employee

Hello @studio OK, no problem. Many thanks for your update and feedback. Thank you for purchasing the Zyxel firewall product. If you have any questions in the future, please let us know😊.

Hi @mik256 You can extend the Phase1 and Phase2 SA life time and verify the VPN connection again. The default phase 1 SA life time is 86400 seconds, as shown below: The default phase 1 SA life time is 28800 seconds, as shown below: Thanks.

Hi @smb_corp_user OK, thank you for your comment😀.

Hi @studio Regarding the console message "FLASH: AMD 16M," there are two possible reasons why this log message might appear: (1). The power adaptor's voltage may not be stable. Please check if the power adaptor is functioning normally. Perhaps, you can use another appropriate adaptor to verify it. (2). If the firewall has…

Hi @smb_corp_user OK, thank you. Hi @studio Could you press the reset button for around 5 seconds and then release it to try resetting the Zywall USG 100? This action could be helpful for you. Once you have successfully reset the Zywall USG 100, please check if the device is functioning normally or not. Thanks.

Hi @PeterUK Thank you for reporting this case to us. Could you please send me the certificate with the DDNS domain name via private message? We want to check the certificate content. Thanks.

Hello @studio Please refer to this link to download the Zywall USG 100's firmware(3.30P7-WK48 ). Besides, would resetting the device or performing firmware recovery be helpful to you? Thanks.

Hi @JoostGroot Thank you for reporting your problem to us. Could you please enable Zyxel support to allow us to check your current settings? We will send you a private message later. Please check your inbox. Thanks

Hi @sylla Do you want to inquire about configuring the Captive Portal feature on the USG Flex 200 H? If so, please note that this feature is not currently supported on the USG Flex 200 H model. It is scheduled to be supported in Q4 of 2024. Thank you.

Hi @mMontana OK, thank you for your update.

Dear @horhe77 Additionally, please assist in issuing the CLI command 'show running-config' on both the active and passive ATP500s respectively, and verify whether the content of the running configuration is the same or not. Thanks.

Dear @horhe77 Welcome to the Zyxel community. Could you please share screenshots (1. Configuration > Device HA > Device HA Status, 2. Configuration > Device HA > View Log , please obfuscate some sensitive information such as serial number, mac address etc.) with us? We would like to check the DH HA sync-up status on the…

Hi @TecnicoPizzoni Welcome to the Zyxel community. Please update to the latest SSL VPN client version 4.0.5 and verify its functionality. If you continue to experience disconnection issues with the SSL VPN connection, please navigate to Monitor > Log > View Log to check for any blocked or disconnected log messages. Thank…

Currently, Nebula does not support this feature. We suggest using the CLI command 'debug sdwan show firewall running-config' to retrieve the security policy content as a workaround solution.

Hello @alban_mic Could you please provide the device config file to us via private message for further checking? We will send you a private message later, so please check your inbox. Thank you.