Zyxel_Nami  Zyxel Employee

Hello Wolfgang @tonabteilung Thank you for your message and the diagnostic info files. To clarify, is the issue still that your iPhone cannot connect directly to the third AP (IP: 192.168.1.246) but can connect to the other two APs and roam to the third AP? And, have you noticed that the problem persists specifically with…

Hi @Lefty_Insider The link speed between devices can be influenced by various factors such as network adapter quality, device performance, and CPU load. Please try testing the connection between only two end devices without a switch, i.e., PC A ←→ PC B, to see if they can achieve 2.5G speeds. Regarding the router not…

Hello @Himred Currently, Zyxel does not support the use of VLAN 0 as a PVID for dropping non-tagged incoming packets, as this is not aligned with the standard VLAN configurations which do not include VLAN 0. As you mentioned, the workaround is to configure a separate VLAN that is not in use for any other purpose and set it…

Hi @maxna To optimize the channel utilization, DCS feature is the best one to try. It allows the APs to automatically find a less-used channel within its broadcast radius at specific times on selected days of the week. I checked your site and noticed that you've applied DCS along with the recommended settings. How is the…

Hi @maxna Let me clarify clearer. This shows the whole environment of the channel that this AP is using. For example, if the AP is operating on channel 1, other devices such as routers, modems, etc., may also be using this channel.

Hi @maxna The reason 8 of "Disassociated because sending STA is leaving (or has left) BSS" means that the device has been disconnected from the network because it initiated the disconnection process itself. After setting the above suggestion, if the issue still persists, please collect the diagnostic information of the AP…

Hello @maxna I received your message. It looks like the end device was attempting to connect to the SSID "Coworking" (dedicated 5GHz) on AP "Kaisersaal" but failed, as shown in the below screenshot. This indicates that the authentication process was not completed. Please double-confirm that the password was entered…

Hi @PaulSSSSS Based on your description, it seems the issue with accessing the XGS1250-12 switch’s web GUI might stem from the DHCP configuration on your Freebox acting as a DHCP server. Double-check that the MAC address used for the DHCP reservation matches the switch's physical MAC address precisely. After that, if the…

Hi @calculin As user mMontana suggested, please provide us with the following details: The network adapter name and its version that your end devices are using. The SFP model you are utilizing to connect ports 11 and 12 of the switch to the end devices. These pieces of information will greatly assist us in investigating…

Hi @Lefty_Insider Which device is 172.16.0.8? Is it the speed test between local devices connected under your unmanaged switches and a local machine that's directly connected to another 1G LAN port of your router?

Hi @Lefty_Insider All your devices, not just the computer connected to the 1G LAN port of the router, are limited to a 1G connection. When these end devices need to access the internet, their traffic first goes to their default gateway, which is the 1G LAN port of the Netgear router, not to the modem. Imagine your home…

Hello @NKrupp We would like to update you that we are currently investigating the root cause and will provide an update as soon as possible. In the meantime, please continue using the workaround you discovered by enabling and then re-disabling unused ports after rebooting. Thank you for your valuable observations and…

Hello @Gianluca77 The XGS1010-12 model actually has only 2 ports for 10G (port 11 and port 12) and 2 ports for 2.5G (port 9 and port 10), as shown in the screenshot below. Please refer to the product page for more details: Therefore, your description of 4 ports for 10G and the image are not accurate based on the…

Hi @Lefty_Insider Let's clarify your setup and objectives: Router as NAT and DHCP Server: You want your router to act as a NAT and DHCP server while your ISP modem functions as a bridge. 2.5G Internal Connections: You aim for local devices to connect at 2.5G within your internal network. 1G Internet Speed: Your ISP…

Echoing what @azimuthnrth has been saying, the disconnects also seemed to happen when there was a lot of UDP traffic. My wife and typically have meetings in the afternoon around 1 which would cause an increase in UDP traffic. I did get a disconnect this afternoon (I was away from the computer when it happened so I don't…