thom_ko  Freshman Member

Dear @Zyxel_Jerry, I posted about this problem in march. So far there's absolutely no feedback from your side in regards if this will ever be fixed. I also don't see any update in the knowledgebase article considering this topic. It easy to blame the other party (in this case Apple). If it would be a general issue and…

Hi @Zyxel_Jerry, it's now a month since your last feedback. Is there any progress on this topic? I'm interessted in having this working! Best regards and thanks in advance, Thomas

@Zyxel_Charlie Thanks for your feedback. I installed the firmware you sent me via private message and copied the same amount of data which I did before (which caused the router to reboot). This time it worked without any problems. I managed to copy an amount of around 10GB without any problems. As while logging into my…

Hi @dudu, no I didn’t get a bugfix from ZyXEL so far. I‘m still on V4.35(ABAR.3) and am waiting for a result of the analysis of my logs. I‘ll post here if there’s any progress....

Hi @Zyxel_Charlie, thanks for your feedback. Is there a way to get a coredump from the system? That might would help you to analyse the problem. Or is there enough information in the logs that you can track it down? Looking forward to your feedback, Thomas

Hi @Zyxel_Jerry, I'm the one who started this thread back in 2018. Unfortunately I'm having the same problem again: Whenever I'm transferring a couple 100MB (for instance a file of 500MB) over SMB the USG20W-VPN is rebooting. - It only happens if I'm connected via Wifi - My Wifi is configured to 5GHz - FW: V4.35(ABAR.3) I…

Hi @Zyxel_Jerry thanks for your feedback. Please get back to me once there's a workaround or hotfix for this. Thanks in advance! Thomas

Hi Jerry, thanks for getting back to me. I looked at the link you provided and I'm pretty sure that this isn't the problem. If you're looking at the configuration file I posted on the 5. April you'll see that PFS is disabled in phase 2. Exactly like the response from Apple in the link posted suggested. I initially had an…

Hi Warwick, thanks for your analizey. Altough I'm not sure if you're analyzed the right part of the log. Like I mentioned there's a successful rekey - procedure in the log, which can be found at 17:42:43. The problem happened 8 mins later at around 17:50:43 during the second rekey - procedure where the connection got…

Hi Warwick, thanks for your hints. Update When I was creating the initial certificate for the USG 20, I added the following information to the certificate: Host Domain Name (which acts as CN and Subject Alternativ Name) Town State Country This leaded the connection to be dropped during the first rekey - process, which…

Thanks @warwickt for your help in order to debug it. I was looking at the logs on the Mac and found the log-entry that causes the disconnection: 2020-03-28 19:53:05.328339+0100 0x8838 Error 0x0 1003 0 NEIKEv2Provider: (NetworkExtension) [com.apple.networkextension:] IKEv2Session[1, F620146EAF9E4FEB-9D6E364F8B0511ED] last…

@Zyxel_Stanley The new firmware works absolutely fine. No problems at all. I'm going to mark the case as solved. But one point still is remaining: In which official release will this issue be fixed? As a test I installed the recently released version 4.32 and had the same problems as I initially described. By the amount of…

Hi @Zyxel_Stanley, so far the test firmware is doing well. I haven't had any of the problems I initially had. Wifi connections establish instantly and stay stable. And the router hasn't been rebooted yet. :) When will the next official firmware (containing the fix) be released? I think until then I'll be sticking to the…

Hi Stanley, I installed the firmware. I'll report back. The installation went smooth and directly after the install all my devices connected without any problems via Wifi. Just one remark: The new firmware now says my model is a USG60W. In fact I have a USG20W-VPN. Is this just a labeling error or have you sent me the…