Bob_C  Zyxel Employee

Hi hamzi7044, Please contact your service provider, in this case it should be Three, because they decide which firmware should be released to users. Regards, Bob

Hi CarBuro, Iliad's network provides both 4G (LTE) and 5G (NR)'s services. Oppo Reno 6 5G Pro supports both 4G and 5G connection while LTE5398 supports only 4G connection. It is likely that the LTE5398 has slower download speed. Regards, Bob

Hi Recon, V1.00(ABDO.6)C0 is the latest. Regards, Bob

Hi Zio, The LTE7490's Wi-Fi is only for local management. It does not support accessing the Internet. For the LTE7490's LAN, if the end device gets an IP address from the LTE7490 instead of setting a static IP address, can the end device receive ping response from the LTE7490? What is the LTE7490's firmware? Regards, Bob

Hi Amartino, VoLTE on the LTE3316 is a customized feature, it's supported based on service provider's request. Regards, Bob

Hi nsmith, When testing the FWA710's speed, do you connect your end device directly to the FWA710 or do you connect via the Deco x50? I suppose you connect your device to the indoor router to perform a comparison test. The purpose of this question is to know whether the FWA710 is directly connected to the end device; if…

Hi Salah, The unit was sold to 3-UK. Please contact 3-UK see if they're willing to share the firmware. Regards, Bo

Hi Salah, The unit was sold to 3-UK. Please contact 3-UK see if they're willing to share the firmware. Regards, Bob

Hi, Please contact 3DK to inquire the latest firmware or troubleshoot the issue if your current firmware is V1.00(ACIQ.0)b8_E1. Regards, Bob

Hi, I'm afraid that I can't provide any firmware to you since Zyxel provides NR5103 firmwares only to network providers, and it's network provider's decision to roll out firmware to end users. If you can provide the serial number, I can try to find out which network provider you may contact and see if they're willing to…

Hi Fredrik_1234, Is it possible to press hardware button at the bottom of the device, and follow the default password on the sticker to log in the unit? Regards, Bob

Hi, A schedule reboot feature will be supported in a firmware release, which will be available in September. Regards, Bob

Hi, Could you please set up the email account on Email Notification page again? I suppose you copied and pasted Google's application password to this page. When Google shows your application password, the 16 characters are split into 4 parts with space in between, it looks like this "abcd efgh ijkl mnop". I copied and…

As far as I can find, you may refer to this webpage. Regards, Bob

The unit with the serial number S220Z37003414 is produced with 3-Sweden's firmware. Zyxel regularly releases firmwares to 3-Sweden, and 3-Sweden decides firmware release to end users. I can't directly provide 3-Sweden's firmware to you, but you may contact 3-Sweden's support for firmware request. Regards, Bob