Zyxel_Judy 
Zyxel Employee
評論
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Hi @Blise610 , These troubleshooting steps will help identify the source of the issue. Please try them and share your results so we can provide better targeted support.
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Hi @Philindiss , Thank you for sharing the review. We've checked EE's coverage in Norfolk and found that 5G availability varies by location. EE Mobile 3G / 4G / 5G coverage - nPerf.com While the scenario in the review may differ from your situation (we're not sure about that review), you can try the Nebula FWA710 if you…
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Hi @Philindiss , Thank you for your interest in the Zyxel FWA710 mobile router. Before purchasing, we recommend you: Check EE network coverage in Norfolk (your area) using coverage websites/apps Contact EE to verify available bands in your area and choose them for your FWA710 configuration Once you've confirmed suitable…
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Hi @Phrdxo , According to the spec sheet of the printer model WF2820 provided by Epson, the device is only Wi-Fi 4 - 802.11n capability. (WorkForce WF-2820DWF | MicroBusiness | Inkjet Printers | Printers | Products | Epson Europe) Due to the old Wi-Fi standard concern, I would recommend configuring the Wi-Fi settings…
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Hi @Blise610 , To troubleshoot the NWA210AX PoE connection, please try these steps: Connect the NWA210AX to a different PoE injector or switch to determine if the issue is with the AP or the NETGEAR GS305P's PoE+ function Connect the NWA210AX to a different PoE+ port on your NETGEAR GS305P to eliminate the possibility of a…
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Hi @peos42 , Based on the information collected so far, it seems that the XS1930-12HP generates the PoE log messages while the Cisco switch and camera use the switch's PoE functionality without actually losing power. This differs from the scenarios we've encountered previously. At this point, we cannot determine the root…
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Hi @fil , I notice from the logs that you're using IKEv1, it seems the IKE version is incorrect. Please update your IKE version to IKEv2. If connection issues persist, please provide: The IKE logs Logs from your Strongswan APP or VPN application
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Hi @Phrdxo , Try these steps to clarify the Wi-Fi connection issue: Forget/ Delete the existing Wi-Fi network profile from your printer Attempt to reconnect to verify if this resolves the problem If issues persist, temporarily set the security level to 'No Security' as a test. This will help determine if there's a WPA…
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Hi @PerF , To help us better assist you, please provide the following information: Your device model number A screenshot showing the "wrong user or password" error message Your device's MAC address and serial number (you can send these securely via private message by clicking on my account > Message)
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Hi @Monald , Please be aware that the USG 200 model has reached its EOL status. For optimal performance and support, we recommend exploring our current firewall offerings here:
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Hi @LukeArchbold , Thank you for sharing your Nebula organization/site information via private message. Unfortunately, we are still unable to access your site. It appears that the Support access hasn't been successfully enabled. Could you please enable Zyxel support?
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Hi @jpblanch75 We tested roaming functionality using your Nebula site configuration with an SSID named "J4-5G" configured for WPA3-Personal security. Our testing confirmed successful client roaming between two access points as shown below. If your clients lose Wi-Fi connection before connecting to a new AP, please check…
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Hi @Monald , Could you share with us details about your two scenarios: "the ISP router bypassing my Zyxel USG 200" and "using my Zyxel as normal" regarding: The topology - how did you connect the devices? The test method - which tools did you use, how did you conduct the tests, and could you share screenshots of the test…
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Hi @LukeArchbold , If you cannot view the firewall event logs in Nebula, this may be due to two reasons: System Log is disabled. To resolve this: Navigate to Log & Report > Log Settings Change System Log setting to "Normal" The firewall device is offline in Nebula. Check the device's connection status and ensure its…
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Hi @MGK , You can use Least Load First (LLF) for your network. In LLF mode, the firewall will calculate the WAN interface usage and transmit traffic by the least load interface. The path to configure: Network > Interface > Trunk
