Change Ownership of a ATP100W

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Totti
Totti Posts: 1 image  Freshman Member
in Service & License

Hi, i will change the ownership of a ATP100W including the working licenses. I will stop the service for the companie where the device is working. The companie has a nebula.-/zyxelaccount. The device is working on premise and not connected to nebula. I can not find the option in "myzyxel".

TY Torsten

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  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317 image  Guru Member
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @Totti ,

    To transfer ownership of your firewall, please follow the instructions in the referenced article. When reaching step 4, make sure to log in with the new owner account.

    How to re-register my device through Web GUI — Zyxel Community

    Please note that the Zyxel firewall series includes the ATP100 model, not ATP100W.

    Zyxel_Judy

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  • V_Ken
    V_Ken Posts: 4 image  Freshman Member
    First Comment
    IMG_20250203_170317.jpg

    I can't transfer my VPN50 to another account according to the instructions. In the new account, it gives the error that the device is already linked.

    I wrote a personal message to Kai, but unfortunately he is not online.

    Is there any other way to remove the device?

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317 image  Guru Member
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    edited February 5

    Hi @V_Ken ,

    We noticed that you previously raised this issue in another post. We have already contacted you and helped resolve the matter.

    Zyxel_Judy

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