Zyxel_Jay  Zyxel Employee

Hi @Mooix 你好,該功能Nebula NR5101目前並沒有支援, Nebula NR5101現在有支援的功能會顯示在Web GUI上, 關於Nebula NR5101的功能介紹請參考我們的user guide https://download.zyxel.com/Nebula_NR5101/user_guide/Nebula%20NR5101_V1.15_Ed1.pdf

Hi @DanniKool I'm sorry that this incident has caused inconvenience for you and the user. We will continue to strive to provide better and more stable cloud control solutions to avoid similar events from happening again. Thank you for your assistance this time. If there are any issues, feel free to raise them.

Hi @DanniKool, Can you share how you assist customers in upgrading firmware via FTP? In our experience, we suggests that if you are inconvenirnt to involve the customer or site visit, you can use gateway to do VPN or remote access to the customer's computer on the same network as the AP. And you can do the ftp…

Dear all If you are unable to locate the 6.50P2 firmware on our website, you can download it by following the instructions for your specific AP model on this page. NWA110AX V6.50(ABTG.2) NWA210AX V6.50(ABTD.2) NWA220AX-6E V6.50(ACCO.2) WAX510D V6.50(ABTF.2) WAX610D V6.50(ABTE.2) WAX620D-6E V6.50(ACCN.2) WAX630S…

Hi @olansgzsid In general, "WiFi" and "wireless LAN" refer to the same concept: the transmission of data over a wireless connection using radio waves. However, when "WiFi" is used more specifically, it refers to a specific protocol, such as WiFi 1 through 6, which involves the development of products that adhere to a set…

Hi @saqib_s, I'm glad to hear that your issue has been resolved. We have now set the DCS to skip channels 1 and 2, so the AP will not change to those channels. You can keep this configuration, or if you find the noise-generating device in the future, you can adjust the DCS setting again Jay

Hi @Sjaak Here is the NWA-5123AC latest firmware. 610AAZY10C0.bin You can download this firmware. Here is the step you can upgrade the firmware by the local GUI Connect your computer to the AP using an Ethernet cable. Access the AP's web-based configuration page by typing its IP address into a web browser and logging in…

Hello @ms1 Thanks for your response, we have some suggestions for you to build the wireless bridge well.First, make sure NWA55AXE is online, check the POE power adapter light is blue, and please use our ZON tools to scan the NWA55AXE. If it works well, it will show on the list If your NWX55AXE are in standalone mode,…

Hi @saqib_s We help us set up the manual DCS and skip channels 1 and 2. We saw that your AP was on channel 8 yesterday. Please help us check if 2.4G devices have the same issue. On the other hand, channel 1 and channel 2 have a lot of noise, you can check if there is a microwave near the 2.4G devices or some interruptions…

Hi @saqib_s Thanks for your feedback. We've noticed that channels 1 and 2 are still experiencing noise issues. Can you let us know where your access points are currently located? We suggest placing them in the middle of the ceiling in areas where you often use 2.4 GHz devices. This will improve the performance of your…

Hi @cglavan First, AP gives the request to the cloud server by encryption transmission(TLSv1.2). And then the cloud server will exchange the key and give the AP the certification. AP will check this certification is trusted. They will send the data after these steps. The middlemen can't connect to the AP and Server by…

Hi @saqib_s We saw that the 2.4G utilization was too high on 12/09. It could affect your 2.4G device usage. We suggest that you can adjust the 2.4 GHz channel deployment to “All available channels” And if you have the same problem in the future, please don’t reboot the AP at the first time. Please help us collect the AP…

Hi @mist Sorry, now we still need to ignore the Wizard setting so that you can adjust the SSID name by yourself.Our Wizard setting is designed for the beginner, so we want to make it easy fpr the beginner to configure the SSID setting. We fix the SSID profile and SSID security profile name and the same id SSID profile and…

Hi @ cglavan Here is the screenshot that we use Wireshark to capture the AP to NCAS packet. You can see that the packets are encrypted by TLSv 1.2. You can’t see the information without de-encapsulation. Because we don’t have a “GrapheneOS” device, we can’t test it for you. But all of our products will follow the security…

Hi @cglavan Now we will use the EAP-PEAP as phase 1 from devices to AP.And AP will transmit data via TLS as phase 2 from AP to NCAS.You don’t worry about the security with transmit dataAbout “Some devices already refuse to retain network settings due to the poor security”, if you have any actual cases, please share us. Let…