Best Of
Re: FWA710 SMS/text message feature
makes it clear now. thanks Peter
Hope Zyxel can add that SMS feature to FWA710 soon.

Re: FWA710 SMS/text message feature
I am disappointed to read that you have no plans to implement the SMS/text reading feature, I have also hit a brick wall with my ISP EE who insist on sending codes etc via text to me to activate services and verify my details. looks like i will have to get the ladder out to remove the SIM, install in phone etc and replace, what a faf.

Re: FLEX 100H firewall zone bug
Sorry for the delayed reply. We have addressed this issue, the police-based VPN traffic might be misrecognized as to WAN zone traffic and hit the security policy ANY to WAN. I will provide a date code firmware with you for 100H soon.
Hi @PeterUK
I will also provide you with the date code firmware for 200H, since the remote VPN issue is similar to this issue.
[Trade-Up Program] Say Goodbye to Legacy USG, Hello to Next-Level Security!
Time to Trade Up: Upgrade Your Legacy USG and Unlock a Powerful New Experience
Is your Legacy USG device holding your network back? Our Trade-Up Program is your chance to leap into the next era of secure networking—smarter, faster, and cloud-managed.
About the Trade-Up Program
Our Trade-Up Program provides a streamlined and rewarding way to upgrade your legacy USG devices to our latest USG FLEX H Series. By trading in eligible devices, you’ll receive:
✨Trade in your legacy USG and get a FREE USG FLEX H firewall with a 3-Year Gold Security Pack License.
Available for eligible USG devices in the European Union (EU), the United Kingdom(UK), and the United States (US). You can access this exclusive promotion through your trusted reseller, who will also take care of product installation and configuration. If you don’t have one, you can access it directly through the Zyxel Marketplace.
This time, we’re making migration smarter and smoother:
✅ Worry-free license migration—your supported services move with you smoothly
✅ Exclusive promotion—please check your device eligibility on Zyxel Marketplace
Enjoy a future-proof firewall experience with powerful performance, cloud-native management, and an effortless transition from old to new.
[Join the Trade-Up Program Now]
*Note: Trade-Up Program details may vary by country according to local Terms & Conditions. Please reach out to us, your local reseller, or visit the Zyxel Marketplace to confirm eligibility in your region.
Why Upgrade from Legacy USG to USG FLEX H?
Your Legacy USG has done its job—now it’s time to go beyond. Step into the future of network security with the powerful, cloud-ready USG FLEX H Series. Here’s what makes it the perfect next step for your network:
🔐 Stronger Than Ever
Block threats right at the edge with full-blown security features like sandboxing, reputation filters and Collaborative Detection & Response (CDR)—your first line of defense just got smarter.
⚡ 6x Faster and Smoother Protection
Get a performance boost where it matters most. The USG FLEX H Series offers up to 6x the UTM throughput for smoother, more responsive protection.
🛠️ Smarter, More Efficient Management
Nebula Control Center takes the hassle out of network management—Smart Sync, VPN Orchestrator, everything’s designed to be more efficient and easier to manage.
🛡️ Worry-Free License Migration
Easily carry over your existing license when moving from a legacy USG to the USG FLEX H Series with the Gold Security Pack with ease—your license moves with you, no hassle required.
Legacy USG vs. USG FLEX H Series—At a Glance
📝 How to Join the Program
Step 1: Go to Zyxel Marketplace, click the Trade-Up Program button in the navigation menu, read the Terms & Conditions, tick the agreement box, and click ‘Confirm’.
Step 2: Select the Legacy USG firewalls you’d like to trade up, then click ‘Next’.
Step 3: Choose the corresponding USG FLEX H device and the appropriate licenses for each firewall selected. Then click ‘Continue’ to proceed.
Step 4: Fill in your shipping information, then click ‘Confirm Order’.
Step 5: Review your order details and pricing, agree to the Privacy Policy, and proceed to checkout.
Step 6: Read and accept the Terms & Conditions again, then complete the payment process. Once completed, your new device will be shipped to you, and you’ll receive an email notification to guide you through license migration and activation.
Don’t wait—future-proof your network today.
Your Legacy USG is showing its age. Let’s give your security a fresh start with USGFLEX H. Act now—your Legacy USG is due for retirement, and the future of your network deserves better.
[Join the Trade-Up Program Now]
🔗 Learn more about the USG FLEX H Series on the Zyxel website
🛑 Note:
(1) Eligibility
Supported Countries: The program is available for shipping addresses within the European Union (EU), the United Kingdom(UK), and the United States (US).
Eligible Devices: Only existing legacy USG Series, USG FLEX Series, ATP Series and VPN series devices qualify to participate in this program.
License Eligibility: Existing devices must have fewer than 1098 days remaining on their license.
Program Limitation: Each device is eligible to participate in the Trade-Up Program only once.
License Migration: Upon joining the Trade-Up Program, you have a one-time option to migrate licenses (excluding Next Business Day Delivery (NBDD) and Hotspot) from the original device to the new device as a Gold Pack License.
(2) Some services are not eligible for migration, including: Quantity-based licenses and Time-based licenses such as Geo Enforcer, Nebula Plus, Next Business Day Delivery, and Hospitality Pack.
(3) Program Notice: Please note that Zyxel may update the Trade-Up Program terms and conditions as needed to ensure the best experience for our users.
Your Retired Firewall Still Has a Role to Play✨
From Good to Great — Unlock Your Next-Level Firewall
Your USG firewall has served you well — but your network is ready for more.
✨ The good news? Trade it in and receive a brand-new USG FLEX H firewall with up to 6X performance — when you purchase a 3-year Gold Security Pack.
👉 Visit Zyxel Marketplace → Click "Trade-Up Program" → Pick your 3-year plan
*Note: Trade-Up Program details may vary by country according to local Terms & Conditions. Please reach out to us, your local reseller, or visit the Zyxel Marketplace to confirm eligibility in your region.
✅ Why It’s Worth Upgrading — Even If It’s Been a While
While legacy firewalls have delivered years of reliable protection, today’s networks face challenges that call for more speed, more visibility, and smarter management.
Here’s where the next generation steps in:
🚀 Next-Level Performance
Get up to 6x faster UTM throughput with the USG FLEX H series — built to handle today’s evolving threats with ease.
☁️ Smarter, Simpler Management
Manage everything from the cloud via Nebula, with zero-touch provisioning, automated license sync, and built-in VPN orchestration.
⚙️ All-New uOS Experience
Delivers faster response, instant configuration updates, and a streamlined intuitive interface for better security and control.
🔗 Learn more about the USG FLEX H series on the Zyxel website
📝 How to Join the Program
Step 1: Go to Zyxel Marketplace → Click "Trade-Up Program" → Accept Terms & Conditions
Step 2: Select your legacy USG firewalls to trade up
Step 3: Choose corresponding USG FLEX H device and licenses
Step 4: Enter shipping information and confirm order
Step 5: Review order details and proceed to checkout
Step 6: Complete payment and await delivery with activation guide
💬 Final Thought
Upgrading your firewall isn’t just about replacing hardware — it’s about unlocking new possibilities for speed, security, and simplicity.
From good to great — let your network evolve with you.
Ready to upgrade?
👉 Start Your Trade-Up Journey
✅ Eligibility
- Available in: EU, UK, and US
- Eligible devices: USG Series, USG FLEX Series, ATP Series, VPN Series
- License requirement: Less than 1098 days remaining
- Participation limit: One time per device
📋 License Migration
- Migrate existing licenses to new device as Gold Pack License
- Not eligible: NBDD, Hotspot, Geo Enforcer, Nebula Plus, Hospitality Pack
📢 Important
Please note that Zyxel may update the Trade-Up Program terms and conditions as needed to ensure the best experience for our users.
Re: Devices being disconnected.
Hi @FabioBasso,
The "Reason 5" error indicates that the AP disassociated your device because it may be overwhelmed by traffic or too many devices connected simultaneously. This can be caused by high client density, excessive traffic, or suboptimal AP placement.
Here are a few suggestions to help troubleshoot and improve your network performance:
- Firmware Update:
- Please make sure your AP is running the latest firmware version, V6.28(AAXH.3)C0, to achieve the best network performance.
- Experiencing issues with Wi-Fi disconnections or intermittent connectivity:
- Please refer to this FAQ for troubleshooting.
- AP Placement: We recommend placing indoor APs every 15 meters as a general guideline, but the actual distance depends on the environment and traffic. You can refer to this post for more information:
- Managing Traffic: If you have many devices connected, consider managing the number of concurrent connections or applying speed rate limits to avoid congestion:
- Bandwidth Availability: Check that your network infrastructure (router, modem, firewall) has enough bandwidth to handle the traffic load. If your traffic is consistently high, consider upgrading your network equipment or internet plan.
- Optimizing Nebula AP: You can follow these guidelines to optimize your AP settings for better WiFi performance:
- Load Balancing: If enabled, the AP may be disassociating clients when the maximum client device threshold is reached. Learn how to configure load balancing here:
Re: Internal hardware watchdog time out??
I have sent the Diagnostic file via message (rather than post here)
Re: DNS settings for the second-level domain.
Hi PeterUK,
I found a solution: add A record for "contoso.com" in GUI.

Re: H series 1.35 FW download is impossible
Update:
The firmware file download for USG FLEX H series will be available on August 20th in the Zyxel Download library.
Re: change rule via cli
Dear Zyxel_Melen,
thank you very much, a few minutes ago I could change it. I had to allow a rule, which I
i changed unintentionally from allow to deny . It was only the syntax I did not know.
I did this:
- configure terminal
- secure-policy 28
- action allow
- service https
- exit
- write
And now it works. Thank you very much for trying to help me. I learned a lot by trying very hard to find a solution.
Greetings from Austria
Kind regards
Heimo
