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Does Multy Plus (WSQ60) replace my modem?
A modem provides the connection from your ISP’s broadband service and Multy Plus (WSQ60) has to connect to a modem via an Ethernet cable to gain the access to the Internet. Multy Plus (WSQ60) is an example of a wireless router. Once a modem brings in information from the Internet, a router distributes this data to your…
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What to do when the speed of WiFi declines sharply after running a period of time?
Please follow the steps to troubleshoot and enhance the speed when you encounter the problem. Step 1: Check the signal strength via Multy App. Please refer to the article How to check the signal strength via Multy app for the method to identify if the current signal strength is good enough. Step 2: Analyze and Adjust. If…
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How to check the firmware version of Multy Plus (WSQ60)?
There are several ways to get the firmware
version from Multy Plus (WSQ60). Multy app from Menu Step 1: Tap "Menu" icon on home page. Step 2: Tap "Information" in the menu list. Step 3: Get the firmware version. Multy app from each Node Step 1: Tap the node icon which is shown on home page. Step 2: "Firmware Version" can…
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Zyxel Multy X AC3000 - cannot connect to second node
I recently bought a two node set and installed them, no problems and all seemed fine. According to the app they are positioned perfectly. I moved them closer together and the app said they were too close. The problem is that the second node needs rebooting virtually every day otherwise no one can connect to it. There are…
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Multy 2.4Ghz WiFi channel
Is there any way to control the WiFi channels that Multy uses? I'm getting poor WiFi speed when right in front of the primary Multy box. When I diagnose the box is getting 135mb consistently but I'm lucky to get 18mb on my phone doing the built in speed test and sometimes as low as 5mb which suggests interference. If I…
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What to do if Internet is down?
The LED on primary Multy Plus (WSQ60) is Red Solid Please connect a laptop or a PC to your modem (or router) directly to check if Internet connection is still alive. If Internet is down, please contact your Internet service provider (ISP). The LED on extender Multy Plus (WSQ60) is Red Solid WiFi backhaul is probably…
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What to do when Multy Plus (WSQ60) fails to upgrade firmware?
When the Multy app prompts a message to tell you that Multy Plus (WSQ60) fails to upgrade firmware, the possible reason is that Internet was disconnected during firmware upgrading. Please check Internet connection first. If Internet connection is alive, please reset and reinstall Multy Plus (WSQ60).
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How to tell where the extender node connects in the network?
Step 1: Open the Multy app which is installed in your mobile device. Step 2: Tap the icon of the extender node on the home page. In the example, Study room is the extender node in the network. Step 3: Tap "WiFi Backhaul". Step 4: The node to which the extender node connects will be shown.
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What is the difference between Employee WiFi and Visitor Network?
Multy
Plus (WSQ60) offers 2 special networks, Guest WiFi (Employee WiFi) and Visitor Network. With these 2 networks, you are able to configure independent wireless networks with different privileges. The
following comparison table shows the difference between Guest WiFi (Employee WiFi) and Visitor Network.
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What is Visitor Network?
Visitor Network is a special network which offers a temporary WiFi service for people to grant Internet access in public areas. Mostly, it is established in hotels, airports, malls, universities, sales centers and corporate meeting rooms. Visitor Network of Multy Plus (WSQ60) provides configurations in WebGUI to set up the…
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What is Employee WiFi?
Employee WiFi is a special network just for your guests to give them access to your WiFi without exposing your network.
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AiShield-General Information FAQs
* What features are in AiShield service? * Will AiShield service impact on my wireless performance? * Do I need to install additional software on all my network devices? * If I already activated from a certain mobile phone, can I use another mobile device to log in? * Does AiShield service offer a free trial? * Is AiShield…
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How will I know when my AiShield license expires?
The AiShield app will automatically notify you
when you’re near your service expiration date.
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Which countries are available with AiShield service?
As of now: United States, United Kingdom, and
Germany.
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Can I transfer AiShield service?
If the license is activated in one network, there is unavailable transferring. It is
locked into that single account and rest of devices could not re-use it. If the license is not activated, you could transfer it.
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If I don’t renew, can I still use AiShield?
The AiShield app will automatically notify you
once your expiration date nearly reached. After the expiration date, AiShield
service will be disabled.
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Can I receive refund or partial refund?
No, once AiShield is paid and activated, you can
only use the service until its expiration. However, AiShield service offers a free
one month trial with full security suite;
users can try it before making the purchase
decision.
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Can I cancel AiShield subscription?
Yes and you can continue to use AiShield
services until your expiration date. You will no longer be charged at your next
billing cycle.
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Can I activate the one-year bundle service without pairing Multy Plus device?
No, it is required that you activate within the
bundled pack and only after you’ve paired the Multy Plus devices.
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Is AiShield bundled with Multy Plus?
Multy Plus will be bundled with one-year
service. Activation is immediately in effect once configuration is completed. You will not be asked for any credit card information during activation, but if
you wished for continued service after the one-year service, we recommend you
provide it.
