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Is AiShield bundled with Multy Plus?
Multy Plus will be bundled with one-year
service. Activation is immediately in effect once configuration is completed. You will not be asked for any credit card information during activation, but if
you wished for continued service after the one-year service, we recommend you
provide it.
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Does AiShield service offer a free trial?
Yes, a one-month free trial is provided for both
Multy X and Multy Plus. The difference is that users who purchased a Multy Plus will
include a year of service, if they wish to activate it. No credit card
information is required. After activated the AiShield license, the parental control feature of Multy App will move to…
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If I already activated from a certain mobile phone, can I use another mobile device to log in?
Yes, users can log in from different devices if
they log in the same account.
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Do I need to install additional software on all my network devices?
No, you will only need a mobile device with the
app installed only.
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Will AiShield service impact on my wireless performance?
Under
normal usage, AiShield will not impact wireless performance to be noticeable. If you run bandwidth intensive applications or play online games, we recommend
you connect those devices with an Ethernet cable.
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What features are in AiShield service?
AiShield
identifies and prevents malware, phishing, hacks, and network threats. It’s
also able manage access control with different profile categories. Customizable
Internet access limitation timings. View analytical charts including 30-day
history of threat and warning events on each device on your network.
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2nd Multy
How do you set up 2nd multy after initial instalation. #MultyX_Aug
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General Information FAQs
[General] * What is Multy Plus (WSQ60)? * How is Multy Plus (WSQ60) different from Multy X(WSQ50)? * How much WiFi coverage will I get with Multy Plus (WSQ60) ? * What kind of Internet type does Multy Plus (WSQ60) support? * Which Bluetooth technology does Multy Plus (WSQ60) use? * Does Multy Plus (WSQ60) have a web…
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[ Multy App ] Setup and Configuration FAQs
* How to set up the 1st node? * How to add the 2nd node? * How to add the 3rd or 4th node? * How to set up port forwarding via Multy App? * How to reserve an IP address for a client device via Multy App? * How to change DNS server settings via Multy App? * How to configure PPPoE during installation via Multy App? * How to…
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[ Web GUI ] Setup and Configuration FAQs
* How to access the Web GUI of Multy Plus (WSQ60)? * How to install Multy Plus (WSQ60) via Web GUI? * How to set up Visitor Network via Web GUI? * How to set up port forwarding via Web GUI? * How to set up a static IP address for a client device via Web GUI? * How to change Multy Plus (WSQ60) IP address via Web GUI? * How…
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Troubleshooting FAQs
* How to tell where the extender node connects to in the network? * How to clear Bluetooth cache in my Android phone? * What can I do if I block my device to access Internet? * What to do when Multy Plus (WSQ60) fails to upgrade firmware? * What to do when the speed of WiFi declines sharply after running a period of time?…
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Is it possible to turn off wifi on a Multy?
Hi - I am looking to turn off wifi on a multy and just use it for its ethernet ports to facilitate a connection for Sonos speakers without interfering with other Multys close by... is this possible? #MultyX_Aug
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Multy X location
Just how important is it for each multy x to be the proper distance apart? I have 3 nodes, 2 are a perfect distance from each other but one says move farther away but Ive just got nowhere else to put it. By keeping it in same location, will this result in poorer performance? #MultyX_Aug
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Ethernet connection between nodes
Folks, can you confirm that this is now possible? Thanks #MultyX_March
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VLAN forwarding / trunk
VLAN forwarding / trunk I connect two sites with the Multy X at home, at one side with a NSW100 and at the other with a NSG100. I would now like to structure the network with VLAN. The Multy X does not currently seem to support trunking of VLANs in Bridge mode. Is this planned or feasible in the future? best regards…
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Change local IP on Multy X?
Hi! I just got myself a Multy X solution at my house, and have just configured it. I realize now that the local IP range is set to 192.168.212.x - is it somehow possible to change this myself to 192.168.0.x for example? I have a webserver, two printers, three NAS drives, a couple of IP cameras etc. all set up to…
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Stop neighbors from jamming WiFi
My neighbors are able to jam my WiFi and I have done multiple steps to prevent this from occurring, however each time they enter and leave their home or hang out in the front of their home which is attached to mine, I have no ability to access WiFi despite the Multy, router, and modem are all sending signal out. My…
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Multy X Iphone App
The App on my Iphone shows not the same things, as the App on a Android Handy. First: I cannot test the WiFi-Signal. It shows the report: Please connect this mobile device to the wifi of a Multy X. Second: On the front of the App I also cannot see how many devices are are connected. #MultyX_July
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Login in mycloud.zyxel.com
I logged me in my account and found no divices listed. I tried to add them manually with the Mac-Adress an the serial-no. I get the answer: no devices found, but I have 4 Multy X devices running. What is going wrong? #MultyX_July
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4 Multys connection problem
When I use three Multys to build the network, everything is great. However, the connection will be unstable when the 4th Multy join my network. Then the stability will become normal if I just “power off” any one of cilent Multy. Any suggestion of software setup or others? #MultyX_July
