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[Nebula] Why Does Nothing Happen When I Click “Upgrade Now”?
If you go to Firmware Management and click the "Upgrade Now" button but see no changes or upgrades, there may be an issue with the DNS. To resolve this, please change the AP's DNS IP address. For example, you can use Google's DNS: 8.8.8.8.
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How can I remove an access point?
To remove (unregister) an access point from Nebula, you need to remove it from the Nebula organization, not just from the Nebula site. Path: License & Inventory > Device Select the switch you want to delete. Click Action and choose Remove from the Organization. Click the OK button to finish.
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How to get the AP location from web browser?
The initial AP address was judged by your ISP. You can change the device location by get the AP location from web browser. Going to Device > Access points > Choose AP Click Position device > Choose Get my location from web browser > Click Update Click Edit icon Type Address > Click Save The "Move map marker" box will be…
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How to install Access Point on Nebula?
The article will show you the methods to install Nebula supported Access Point (AP) into the Nebula platform by Nebula Mobile APP and Nebula website.
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How can I locate the Nebula AP event log?
Q: How can I locate the Nebula AP event log? A : Go to Site-wide > Monitor > Access points > Event log Add the filter & timestamp Click the search
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Where can I delete the additional Nebula site?
Q: Where can I delete the additional Nebula site? A: Go to Organization-wide > Organization-wide manage > Organization portals Click the site which you want to delete Click the delete > Delete Sites
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Where can i adjust the Nebula Org Country?
Q: How can I adjust the Nebula org Country? A: Go to Organization-wide > Organization-wide manage > Organization settings > Country
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How can I adjust the Nebula org name?
Q: How can I adjust the Nebula org name? A: Go to Organization-wide > Organization-wide manage > Organization settings
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How can I adjust the Nebula site name?
Q : How can I adjust the Nebula site name? A: Go to Site-wide > Configure > Site settings > Site names
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How to Implement 2FA for Guest Wifi using Zyxel Products
Q: How can I set up 2FA by SMS for our customers' Guest Wifi using Zyxel products? A: Currently, Zyxel APs only support Google Authenticator 2FA. You can refer to this article for configuration details. If you have specific requirements, we can assist you in converting them into a feature request.
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How to Use AirPrint with Nebula AP
Q: How can I make AirPrint work with Nebula AP device? A: To use AirPrint with Nebula CC, no additional configuration is needed within Nebula. Please ensure that your printer is compatible with AirPrint by checking the list at https://support.apple.com/en-us/HT201311#printers. Make sure that your printer has the latest…
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How to Troubleshoot Disconnection Issues on Zyxel Nebula AP
If your Zyxel Nebula AP is experiencing disconnection issues, follow these steps to troubleshoot: * Verify that the AP's uplink port LED is steadily lit. * Unplug the cable from the AP's uplink port and connect it to a laptop to check if the laptop can obtain an IP address and browse the internet. * If the laptop gets an…
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How to Save Changes for AP setting on Nebula?
Question: Why can't I save changes for my WAPs in Nebula? Answer: To save changes for AP setting on Nebula, ensure you are logged in and try logging out then back in. Sometimes, simply logging out and logging back in can resolve the issue of the missing save button. If the problem persists, you can also try changing your…
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How to Troubleshoot Uplink Speed Issue on AP
Q: What does the orange icon on my AP indicate? A: The orange icon on your AP indicates that the uplink port speed negotiation is at 100Mbps. Q: How can I troubleshoot the uplink speed issue on my AP? A: To troubleshoot the uplink speed issue on your AP, you can refer to the following FAQ articles: * Why is the AP status…
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Using Passive PoE Injector with WAX655E
Question: Can I use a Passive PoE injector with 48V - 1 Amp capacity for the WAX655E? Answer: Yes, the WAX655E requires 802.3at power, and a Passive PoE injector with 48V - 1 Amp capacity (48 Watts) can provide enough power for it.
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Why could be the reasons caused build up wireless bridge failed?
The failure to establish a wireless bridge could be due to the following reasons: *Important - Your Root device does not support the wireless bridge feature. The wireless bridge feature is disabled by default. Please ensure you have enabled it in Nebula by navigating to Devices > Access points page, selecting the repeater…
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What could be the reasons caused AP FTP firmware upgrade failed?
If you encountered issue with AP upgrade failed by using ZON utility or FTP command, you may further check: The AP firmware image, please confirm the firmware .bin file model ID matches your AP. Windows Firewall, please try disable the Windows firewall and upgrade again after the firmware file has checked. If the issue…
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How can I quick navigate to the AP configuration in easy and quick way?
Nebula provide quick navigate to the configuration in easy and quick way through Nebula Intent - which boasts Nebula features database and utilizes AI-powered search capabilities. Just input the AP configuration or navigation requirements in Nebula Intent query field, generating direct hyperlinks to the relevant pages upon…
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How can I limit specific application rate by Nebula AP?
Nebula access point provide Connect & Protect Application Bandwidth Control utilize the application Bandwidth Control function to manage bandwidth usage to ensure uninterrupted quality when main services such as streaming Netflix are in use. *Please ensure your AP models support CNP/CNP+ & ensure you have linked the…
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Why pop-up message as "Can't find device" when add new AP to Nebula?
The message as "Can't find the device" when add new AP to Nebula generally due to typing error: Entering wrong MAC address Entering wrong serial number Please fill in the MAC address & serial number information on the sticker label sticked on your devices, if the issue persist after check, please further contact local…