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Why my AP no DC adapter power input?
For AP models without DC in design need to power the AP with the PoE injector or PoE switch, please power the device with proper power input. For device PoE input requirements (802.3af, 802.3at, 802.3bt), please check the device datasheet for detailed information.
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Why my AP has registered but cannot be found in my site?
Please check the More icon on the top bar and of Nebula and click the My deivces & services option. Then you'll be able to see where the device being managed under your account. If you want to perform moving the registered device to another site, please further refer to: How to move Nebula device from original site to…
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Where can I configure the AP Airtime fairness feature on Nebula?
Navigate to Nebula » Configure » Access points » Radio settings page. Scroll down the page to the AP table and find the AP which supports Airtime fairness feature and modify the corresponding configuration.
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Why cannot I find the Storm control feature on Nebula?
This would due to the AP model does not support storm control, there will no Storm control option appears at the access point detailed page.
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Why I cannot find "Wireless bridge" option for my AP on Nebula?
This might due to the AP model does not support wireless bridge feature, thus there will no Wireless bridge option appears at the access point detailed page.
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Why I cannot find "Maintenace" tab for my AP on Nebula?
This is due to the AP model without schedule reboot feature support, there will no Maintenace option appears in access point detailed page.
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How to fast find the AP entity locate deployed in a real environment?
Navigate to Nebula » Devices » Access points page, tap the AP you want to locate, then perform the LED locator in Live Tools section. Use the LED locator feature quickly assists deployed AP location identification (After the LED locator feature is enabled, the located LED will start blinking white for a short period).
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What need to take consideration for Nebula access point firmware upgrading?
It is recommended to note the following if the AP is powered by PoE: If the uplink PoE switch has a PoE mechanism that cuts off power when there is no data traffic, please disable this feature before upgrading the AP to avoid any unexpected power loss during the firmware upgrade. If the uplink PoE switch is also…
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What is the interval for AP Live Tools Current Stations monitoring feature?
The Live Tools perform in real-time data polling, the interval for AP Current Stations polling is 10 seconds.
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How to monitor the connected AP wireless clients in real-time on Nebula?
Navigate to the Nebula » Devices » Access points page. Tap the AP you want to monitor the current connected wireless client, then scroll down the page to the Live Tools » Current Stations part to monitor in real-time.
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What is the maximum event log query time range on Nebula?
The maximum time range for event logs query is 30 days (From to End).
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How can I check specific time range AP client's connection event logs on Nebula?
Navigate to Nebula » Monitor » Access points » Event log. Select the Range and filter the time range according to the query requirement. *Please note that if your organization is the Base/Plus organization, the event log will only correspond retain 1 day/ 7 days.
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What is the event log monitor time range limitation for the Nebula Pro Pack organization?
The range for event logs retainment for checking is 1 year for Nebula Pro Pack organization.
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What is the event log monitor time range limitation for the Nebula Plus Pack organization?
The range for event logs retainment for checking are 7 days for Nebula Plus Pack organization.
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What is the event log monitor time range limitation for the Nebula Base Pack organization?
The range for event logs retainment for checking is 1 day for Nebula Base Pack organization.
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Why cannot I check the event logs before 1 day?
The Nebula Base Pack organization can only monitor the past 24 hours' event logs, if have further requirements to check the event logs periods over more than past 24 hours, it's recommended to buy Nebula Plus/Pro pack license.
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What does the color of the connected wireless client wifi icon mean at Nebula client's page?
The Red WiFi icon: Indicates the client not connected to Nebula AP WiFi currently. The Green WiFi icon: Indicates the client is connected to Nebula AP WiFi currently.
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Where to monitor wireless client signal strength on Nebula?
Navigate to Nebula » Clients page, Access point clients client category tab. Under the Signal Strength column can easily monitor the connected clients' signal strength.
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How to check AP wireless clients' OS information?
Navigate to the Nebula » Clients » Access point clients page. Click the options icon on the right side of the client attribute table, select the OS attribute.
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How can I check the wireless clients' information on Nebula?
Navigate to Nebula » Clients page, select the Access point clients option.