Why pop-up message as "Can't find device" when add new AP to Nebula?

Zyxel_HsinBo
Zyxel_HsinBo Posts: 317  Zyxel Employee
Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Switch
edited July 29 in Other Topics

The message as "Can't find the device" when add new AP to Nebula generally due to typing error:

  1. Entering wrong MAC address
  2. Entering wrong serial number

Please fill in the MAC address & serial number information on the sticker label sticked on your devices, if the issue persist after check, please further contact local support for further investigation.

*** You can further try use Nebula APP QR code to add the device to Nebula

Note:
Please refer to this link for supported device models on Nebula.

HsinBo

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