How to Troubleshoot Disconnection Issues on Zyxel Nebula AP

Zyxel_Jay
Zyxel_Jay Posts: 227  Zyxel Employee
Second Anniversary Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch
edited June 2 in Other Topics

If your Zyxel Nebula AP is experiencing disconnection issues, follow these steps to troubleshoot:

  1. Verify that the AP's uplink port LED is steadily lit.
  2. Unplug the cable from the AP's uplink port and connect it to a laptop to check if the laptop can obtain an IP address and browse the internet.
  3. If the laptop gets an IP address, connect the AP and laptop to the same switch and use ZON Utility to scan the AP.
  4. Visit this link to follow detailed steps on how to collect diagnostic files from the AP.

For additional assistance, download ZON Utility from here and learn how to select the scanning NIC on ZON here.

If you encounter any issues or need further help, feel free to reach out to the Zyxel Nebula support team.

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