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How to Switch Nebula Managed Switches Back to on-premise mode.
If you want to switch Nebula Cloud-managed switches back to local administration, follow these steps: * Ensure the switch is removed from the Nebula organization, not just from the site. This step resets the device to factory default settings and transitions it to standalone mode. * If the switch still appears in cloud…
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New feature introduction: Two-factor authentication/2FA enforcement at the Org level
Organization Access with 2FA Enforcement is a robust security feature in Nebula Control Center that strengthens access control for administrator accounts. This feature proactively identifies and restricts access from administrator accounts at heightened risk of compromise, ensuring an additional layer of protection for…
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Can I create another account with the same access privilege as the org owner?
Currently, there can only be one Org Owner in an organization. However, you can add an Administrator and assign the Full access to grant them permissions to manage the organization. Additionally, if you enable Delegate Owner's Authority for the Administrator account, it will have delegated owner privileges. This allows the…
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How do I add new members to the Organization?
1.Go to the Organization-wide > Administrators screen. Click +Add. 2. Enter the Name and Email of a Zyxel Account. Assign the Organization access (Full, Read-Only, None). If you wish to limit the new administrator's access to a specific time period, you can set an expiration date in the Validity field. If you…
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Can I import site-wide cloud authentication template to org-wide cloud authentication page?
No, the org-wide cloud authentication template has more columns than site-wide. You can only import site-wide cloud authentication template between sites.
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Which switch port settings can be cloned?
The switch cloning copies the settings of each port of the source device into the same port number of the target device(s). IGMP advanced settings, STP bridge priority and port mirroring will also be cloned. For detailed instructions on how to clone switch port settings, please refer to this FAQ
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How to clone switch port settings?
To clone switch port settings, please follow the steps: Go to Organization-wide > Organization-wide manage > Configuration management From source device: Select specific switch in your organization where you want to copy switch port settings from To Device(s): Select specific switch in your organization where you want to…
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Which setting can be synchronized from site to site?
Administrators can synchronize the following from one site to another: Site-wide general settings Wi-Fi name and wireless security settings By synchronizing your configuration, the following settings will be affected and cannot be reversed: Site-wide settings: Device configuration, Captive portal reauthentication & SNMP.…
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How to synchronize Site-wide setting and SSIDs settings?
To synchronize settings across sites, follow these steps: Navigate to configure: Organization-wide > Organization-wide manage > Configuration management > Synchronization Settings: Only the selected setting is synchronized to the target sites Source Site: Select site in your organization where you want to copy settings…
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Does Nebula API has support port setting already?
Yes, the Nebula API can support to enable/disable port or PoE and event the PVID and PoE on/off.
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How do I create a user who can only access their organization and sites?
Creating a user with restricted access to only their organization and specific sites in the Nebula Control Center (NCC) involves configuring user roles and permissions appropriately. This ensures that the user can manage their designated organization and sites without accessing other parts of the network that they are not…
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How long until the Nebula mobile app requires you to log in again?
You will need to log in again 10 days after your initial login.
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How long can the idle timeout be set in Nebula?
The longest idle time session can be set to 1440 minutes, which is 1 day.
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Default Login Session Timeout in Nebula
Nebula Control Center (NCC) has a default session timeout setting for security purposes. This helps to ensure that unattended sessions do not remain open indefinitely, potentially exposing the network to unauthorized access. You can find it in organization-wide setting, default value is 0 which is 1 day.
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Why I cannot delete the VPN user in cloud authentication page?
When you attempt to manage the cloud authentication page to remove some unused VPN users and notice that the 'Remove users' button is grayed out, the first step you should take is to check your account privileges. Confirm that you have full privileges. Secondly, please note that those accounts should be created at the…
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How can configure an installer account?
Reminder: Only the ORG owner or someone with delegated privilege could assist for creating an installer account. Please follow the steps below: 1. Go to Organization-wide > Administrators, and click the "+Add" button in the right corner. 2. Complete all the required fields as indicated in the image below, then click on the…
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Why Nebula log me out after one hour?
This is because the admin set an hour idle timeout in organization settings. You may change the idle timeout setting to keep the session longer. Please reference this FAQ to adjust.
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Will Nebula log me out for a long time?
Yes, Nebula will keep your session for 24 hours (one day), which is the maximum. After 24 hours, you will be logged out. If you want to shorten the timeout period, please reference:
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How to delete an organization?
If you want to delete an org, please remove the administrators, devices, and sites before deleting it. Once all steps are done, please navigate to Organization-wide > Organization-wide manage > Organization settings > Delete this organization to delete. Please navigate to Organization-wide > Administrators to remove the…
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Can I set auto log-out for my organization on Nebula?
Nebula allows users to set auto log-out for the organization. Please navigate to Organization-wide > Organization-wide manage > Organization settings > Idle timeout to enable it and configure the log-out timer. In addition, if you don’t enable idle timeout, Nebula will log out users after one day (1440 minutes) of…