-
Why I cannot delete the VPN user in cloud authentication page?
When you attempt to manage the cloud authentication page to remove some unused VPN users and notice that the 'Remove users' button is grayed out, the first step you should take is to check your account privileges. Confirm that you have full privileges. Secondly, please note that those accounts should be created at the…
-
How can configure an installer account?
Reminder: Only the ORG owner or someone with delegated privilege could assist for creating an installer account. Please follow the steps below: 1. Go to Organization-wide > Administrators, and click the "+Add" button in the right corner. 2. Complete all the required fields as indicated in the image below, then click on the…
-
Why Nebula log me out after one hour?
This is because the admin set an hour idle timeout in organization settings. You may change the idle timeout setting to keep the session longer. Please reference this FAQ to adjust.
-
Will Nebula log me out for a long time?
Yes, Nebula will keep your session for 24 hours (one day), which is the maximum. After 24 hours, you will be logged out. If you want to shorten the timeout period, please reference: https://community.zyxel.com/en/discussion/20935/what-is-the-maximum-session-timeout-duration-for-ncc-nebula-control-center
-
How to delete an organization?
If you want to delete an org, please remove the administrators, devices, and sites before deleting it. Once all steps are done, please navigate to Organization-wide > Organization-wide manage > Organization settings > Delete this organization to delete. Please navigate to Organization-wide > Administrators to remove the…
-
Can I set auto log-out for my organization on Nebula?
Nebula allows users to set auto log-out for the organization. Please navigate to Organization-wide > Organization-wide manage > Organization settings > Idle timeout to enable it and configure the log-out timer. In addition, if you don’t enable idle timeout, Nebula will log out users after one day (1440 minutes) of…
-
What is the maximum session timeout duration for NCC (Nebula Control Center)?
The maximum session timeout duration for NCC is 1440 minutes (24 hours). This allows users to remain logged in for an extended period, reducing the frequency of re-authentications. The duration value is adjustable, but it cannot be longer than 1440. Organization-wide > Organization-wide manage > Organization settings
-
How to change language in Nebula?
Once you've logged into Nebula, please proceed with the following steps: 1. On the "Choose Organization" page, click the icon located in the upper right corner of the page, and then select "Language." 2. Select your preferred language. 3. To save and apply your changes, click on "Close."
-
How can I ensure the ownership of my device is protected?
To secure your device ownership, particularly for Nebula Devices, you can override the default setting that allows the transfer of device ownership to another administrator. By default, your Nebula Device can be transferred to another administrator's organization by using the Nebula Mobile app to scan the QR code. To…
-
What is the easiest way to check the connection status of all devices in a single organization?
Within a single organization, there could be numerous sites and devices. In certain instances, you might need to check the connectivity of devices in another site, especially during a connection fault event. Visiting each site individually to confirm device status could become a cumbersome task in such scenarios. In this…
-
What is Override device ownership can do?
Nebula has support override device ownership, which means you can use APP to scan the QR code to register the device even if it has been registered by other accounts. But if you have security concerns then in this Nebula phase we have support to prevent the user from using this function via Organization-wide> Organization…
-
How to check recently login session in Nebula?
Sometimes we might forget to log out of the session if we are not in the office, in this case, we can use Active sessions to force log out of the session. In the right corner of Nebula. Navigate to this page then end the session you want to force logout.
-
Can I restrict the login IP address of the Nebula organization without the current IP address I'm us
You must include your current IP address in the login IP ranges. If not, Nebula will pop out an error message to prevent misconfiguration.
-
How to restrict login IP address of a Nebula Organization?
This feature is exclusive to 💎 Nebula Pro org. Scenario: Nebula provides a “Login IP ranges” feature to fulfill some Nebula users’ requirements. They might want to restrict the login IP address of their organization for security purposes. Step: Go to Organization-wide > Organization-wide manage > Organization settings >…
-
Why the new added administrator is unverified?
Please verify if the email address is accurate. If it is indeed correct, it implies that the email hasn’t been registered as a Zyxel account. Therefore, please request the new administrator to register it. Please visit "Zyxel Nebula" and click the "get started" button > Create her/his account on the Zyxel account login…
-
How to change organization’s name?
To change the organization’s name, please go to Organization-wide manage > Organization settings page. Find Organization information > Name to change your organization’s name.
-
How to set up Configuration Templates
A configuration template is a virtual site. The settings
you configured in a template will apply to the real sites which are bound
to the template. All sites, which are bound to a template follows settings of the template. Location path: Organization-wide >
Organization-wide manage > Configuration templates * Create a…