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How to find X-ZyxelNebula-API-Key when using Nebula OpenAPI?
Users who are interested in Nebula OpenAPI, please refer to the post. Once you meet the requirements, please find your local support or create a ticket for us. The key will be provided by Zyxel directly. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO , or create a ticket directly to…
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Download the PDF file for NCC online help!
Please download the file from the attachment for users who are looking for Online help in a PDF file. (The file is based on v18.00) To check later information from online help, please visit the page directly. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO , or create a ticket directly…
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How can users register Nebula devices when they don't want to use Nebula Control Center?
If you are looking forward to registering your device(s) without using Nebula Control Center (NCC), please refer to the post below to register via myzyxel.com If you encounter any other issues, please help create a post here and tag @Zyxel_CSO , or create a ticket directly to reach us.
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What is a failed login activity mail notification?
Failed login activity mail notifications alert you when there is an unsuccessful attempt to log in to the Nebula portal, often due to an incorrect password. To stop / start receiving these notifications: Click on your Account icon. Select Manage account. Go to Notifications. Disable / Enable the Login failure notification…
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How to turn off new login activity mail notifications?
New login activity mail notifications alert you of various login attempts, including successful logins, failed logins, or logins from unusual locations. To stop receiving these notifications: Click on your Account icon. Select Manage account. Go to Notifications. Disable the related options for the types of login…
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What are new login activity mail notifications?
New login activity mail notifications alert you of various login attempts, including successful logins, failed logins, or logins from unusual locations. To stop receiving these notifications: Click on your Account icon. Select Manage account. Go to Notifications. Disable the related options for the types of login…
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How to turn off the new successful login activity mail notification?
As of released Nebula 18.10, whether it's a successful login, the system will send a notification email to the user. To stop receiving email notifications for successful logins, you can: Click to Account icon, choose Manage account Choose Notifications and disable the “Login successful notification” option This will…
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Transferring ownership and devices under sites.
If you need to transfer device ownership to another Nebula account, please follow the steps outlined below. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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Nebula device is online currently but keep receiving offline alerts?
Here are some steps and checks you can perform to understand and potentially resolve the issue of receiving offline alerts for an online device: Check Connection Stability: Ensure that the device's internet connection is stable. Intermittent connectivity might cause the device to appear offline temporarily, triggering…
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Why is the Nebula account status "Unverified"?
The account status "Unverified" means the user hasn't registered their account in Nebula yet. To resolve this, the new user needs to register their account in Nebula. Once they do, they can use their credentials to log in.
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Why does my network drive disconnect from time to time?
Symptom: Sometimes the network drive disconnects for a very short period, around 1 second, and then restores the connection immediately. During the disconnection, you can see a red cross on the drives. However, you can still ping the drive during the disconnection. If you have an AD server in your network environment, you…
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Where can I check the wired clients in NCC?
To check the wired clients in the Nebula portal: Go to the Nebula portal. Navigate to Clients. Select the Wired tab.
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Why can't I contact the official agent when chatting with Nebula AI?
You can't contact the official agent when chatting with Nebula AI because your organization is not the Nebula Pro Organization. To contact the official agent, please upgrade your organization to the Pro Organization. Besides being able to contact the official agent directly, you will also have access to various advanced…
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Using LTE with Nebula Devices for Reliable Connectivity Testing
Introduction: When experiencing frequent disconnections or unstable connections with Nebula devices, using an LTE network to test the network can provide insights into potential issues with your primary internet connection. This guide outlines a straightforward method to set up your Nebula device with an LTE network using…
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How can I move a site to a new organization?
Currently, there is no direct option to move a site to a new organization. However, you can clone the site along with its configuration and move all devices to the new organization. This means the original site in the original organization will still exist but without any devices. Here's how to do it: Go to: MSP > MSP…
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Fail to register a device with Nebula device MAC/SN on Nebula
If the device is purchased from a second-hand market or platform, the device should've already been registered/in-used/inherited by another Nebula account. Please check the solution on each post to solve the registration issues. Device has already been registered. This device already registered to another account. If you…
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I have Nebula Professional Pack on all devices, but the organization stays in Base Pack
Assume all the Nebula devices within an organization contain at least one Plus/Pro pack license, please follow the steps in the post below to use the "Upgrade now" button to upgrade the organization from Base to Plus or from Base to Pro. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO,…
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How to contact Zyxel support agent?
If you are looking to find a Zyxel support agent for assistance, please follow the steps in the post below. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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Create an organization where only a specific client can access some sites
If you are looking to restrict a user/client with only the privilege to access their sites, please follow the steps in the post below to achieve it. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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Configuring Site-wide alert settings in Nebula
For network administrators using the Zyxel Nebula platform, configuring site-wide alert settings is crucial to maintain optimal network performance and security. These settings help you stay informed of any critical events or issues within your network infrastructure. Steps to configure alert settings: 1.Login to NCC and…