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Nebula Control Center (NCC) IP Setup Conflict Awareness
With the release of Nebula 18.20, Zyxel Networks has introduced a new feature in the Nebula Control Center (NCC) to enhance IP setup management: IP Setup Conflict Awareness. This functionality aims to help users avoid IP address conflicts, making network configuration and management more seamless and reducing potential…
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Nebula API Key Management in Zyxel Networks: New Features and Enhancements
In the latest release, version 18.20, Zyxel Networks has introduced significant updates to the Nebula API Key Management system, simplifying access and enhancing security for users. This article covers the new functionality, how it improves upon previous processes, and offers a step-by-step guide to using the updated API…
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How to turn on Application identification on Nebula?
Navigate to Site-wide > Configure > Security router > Traffic management Note: Enabling Application identification may reduce maximum throughput.
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Can I edit users after importing the list for Nebula Cloud Authentication?
Yes, you can manage and edit user details individually in the Cloud authentication section after importing. Simply click on the user, the Update user screen will pop out for you to make changes as needed.
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How to create multiple Users for Nebula Cloud Authentication?
Nebula provides option to add users individually or import a user list for bulk additions. The feature implements on User, MAC and DPPSK list. If you have request add multiple entries for Nebula Cloud Authentication, you can go to Nebula Control Center and navigate to Site-wide > Configure > Cloud authentication. Click…
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Where can I import a user list for Cloud authentication in Nebula?
To import a user list, go to Nebula Control Center and navigate to Site-wide > Configure > Cloud authentication. Here, you’ll see the option to add users individually or import a list for bulk additions.
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[Nebula] How to check if you are not receiving App or Email Notifications?
If you are not receiving notifications from the Nebula Control Center (NCC), whether through the mobile app or email, follow these steps to troubleshoot and resolve the issue. 1. Check Notification Settings in Nebula Make sure that notifications are enabled for your account, ensure that the correct events are selected for…
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What can I do with the Nebula Clients feature?
The Nebula Clients feature offers real-time monitoring of all wired and wireless devices connected to your network, whether through access points, switches, or security appliances. This feature allows network administrators to gain full visibility and control over client activity, including the ability to: Filter clients…
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How to Access Nebula-Managed Devices When Using Apple Login?
If you are logging into Nebula with Apple Sign-In, you might not have a direct password set for the local device. Follow these steps to access your device: 1. Go to the Nebula Web Portal. 2. In the Nebula dashboard, navigate to Site-wide > Configure > General Settings. 3. Check the local LAN interface IP address of device…
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Why I cannot find my clients on the firewall client page?
This is because your clients do not have any traffic pass the firewall from LAN to the Internet. You may let it have traffic like browsing, updating software, etc. Note: Ping the internet might not work since the traffic of ping is low.
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Why I cannot find my allowed clients on the firewall client page?
Although you have added your clients to the firewall-allowed list, these clients might still not have any traffic pass the firewall from LAN to the Internet. You may let it have traffic like browsing, updating software, etc.
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How to manually added clients to firewall allowed list?
Please navigate to Menu > Site-wide > Clients > Firewall clients to add the allowed list. Additionally, if you want the firewall to reserve this IP address for this client, please set the "Reserve IP" to set static DHCP list at the same time.
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Why I cannot set allowed policy for some of clients?
This is because the clients are only learned from your Nebula switch. For the switch client page, you can only set “blocked” and “normal” policies. Please make sure you have a Zyxel firewall and the clients send data to the Internet through the firewall.
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How to limit the user that can only manage the MAC authentication page?
Creating custom user roles with specific capabilities, such as managing MAC addresses, can streamline network management without granting full administrative access. Here's how you can achieve this in your Zyxel Nebula account: Question: Is it possible to create a custom role that allows users to manage MAC addresses…
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How can I set Nebula devices back to standalone/on-premise/local mode?
If you are looking for a way to change the Access point, switch, or firewall from cloud mode to standalone/on-premise/local mode, please refer to the following post. However, if a device is already unplugged from the internet and placed in another location before doing Remove from organization from your Nebula…
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Need support from representative/Live support
If you would like to contact a Zyxel HQ support agent in Taiwan for immediate help, you may follow step 1 in the post. Please note that HQ support agents are available between the following times on weekdays. 01:00 - 04:00 (UTC+0) 05:00 - 09:00 (UTC+0) If you encounter any other issues, please help create a post here and…
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Is it possible to get a new trial of the Nebula Pro pack?
Zyxel does not offer a second trial of the Nebula Pro Pack once the initial trial has expired for a specific organization. If you've previously used a trial and it has expired in your organization, you generally need to purchase a subscription to continue using the Pro Pack features. However, if you've major requests for…
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How to do when previous admin left the company and have no accounts to control the org/site?
When you encounter such an issue, please help create a post here and tag @Zyxel_CSO , or create a ticket directly to reach us. Pleae describe your issue and provide your old owner account email and Organization name while contacting us.
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Why I cannot download the cloud authentication template?
This is more likely your PC has some restrict that cause you cannot download the template. Please check: If your PC is added to the AD domain, please check with your IT if the group policy restricts downloading files. If your PC installed the anti-virus software, please check if it restricts or deletes the template by…
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Is the cloud authentication template download link broken?
Please check: If your PC is added to the AD domain, please check with your IT if the group policy restricts downloading files. You may also use another PC, which doesn’t be added to the AD domain, to try downloading the template. If your PC installed the anti-virus software, please check if it restricts or deletes the…