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[SCR]Why are some hosts unable to be controlled by the SCR50AXE content filter service?
Question: We are testing the content filter service on SCR50AXE. Why are some hosts unable to be controlled by the SCR50AXE content filter service? Answer: Please check if DNS over HTTPS (DoH) is enabled on the Windows host. The SCR50 content filter would not work if hosts have DoH enabled. To check if DNS over HTTPS (DoH)…
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How can I find information about discounts and upcoming events?
To discover discounted products, recommend visiting the Zyxel store. https://store.zyxel.com/ Additionally, you can update your account settings by checking the box under 'General Info and Offers from Zyxel' to receive the latest updates.
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Why Isn't My USG FLEX H Showing Proper Connection in Nebula Topology?
Scenario and Background Network administrators may encounter challenges mapping device connections in Nebula topology with USG FLEX H firewalls. The primary issue stems from the Link Layer Discovery Protocol (LLDP), which is crucial for automatically discovering and visualizing network device relationships. Solution To…
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How to check the event logs of USG LITE 60AX?
Navigate to Monitor > security router > event log You can view the threat monitor logs on this page
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How to check the event logs of SCR 50AXE?
Navigate to Monitor > security router > event log You can view the threat monitor logs on this page
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Does Security router support to view which IP/Domain the user trying to access?
The SCR 50axe and USG LITE 60AX support threat management. When a client triggers a threat management rule, the administrator can view the IP or domain the client is attempting to access. However, the system does not provide detailed information, such as which specific websites the client is trying to access.
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Why my dashboard displayed the threat function required a license?
Why my dashboard displayed the threat function required a license? Without license, the threat management is still working. Here is the feature of the Subscription Free and Elite Pack function below. For more information, please refer to the article below: https://www.zyxel.com/global/en/elite-pack
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Does the SCR 50AXE support direct VLAN assignment to individual port interfaces?
No, the SCR 50AXE does not support direct VLAN assignment to individual port interfaces. You can achieve VLAN segmentation by configuring an SSID with a VLAN and allowing devices to connect wirelessly. If you need to connect devices using Ethernet, we recommend using a managed switch that supports VLAN configuration.
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How does the "block ads" function work on SCR50AXE/USG LITE60AX?
Our blocking system filters advertising categories based on website domain classifications in our database. It does not block pop-up advertisements that appear within websites
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Does USG LITE 60AX block Wan to access the Lan?
To configure a NAT rule for USG LITE 60AX device on Nebula, follow these steps: 1. Go to Site-wide > Configure > Security router > Firewall in your Nebula dashboard. 2. Click on "ADD" to create a new NAT rule and provide the following information: Public port: Specify the port number on the public IP address that you want…
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Why is the VLAN interface not working when the name is related to the VLAN?
Why is the VLAN interface not working when the name is related to the VLAN on USG LITE 60AX model? Please refer to the release note Pg6, some of the keyword is not allow to field in the naming
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How to set up Nebula VPN on USG LITE 60AX?
The Nebula VPN encrytion and algorithm is not able to be configured. The Nebula VPN will auto connect when the option is enabled. You can follow below steps to find out the Nebula VPN option. 1. Navigate to Site-wide > Configure > Security router > Site-to-Site VPN Turn on the option: Nebula VPN enable. Select the Nebula…
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How to build up Nebula VPN on SCR 50AXE?
The Nebula VPN encrytion and algorithm is not able to be configured. The Nebula VPN will auto connect when the option is enabled. You can follow below steps to find out the Nebula VPN option. 1. Navigate to Site-wide > Configure > Security router > Site-to-Site VPN Turn on the option: Nebula VPN enable. Select the Nebula…
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How to troubleshoot when the Nebula VPN get disconnected on SCR 50AXE?
Navigate to Site-wide > Configure > Security router >Site-to-Site VPN If the status in the Monitor page displayed disconnected, please make sure both sites device are online. If the sites on the device are all online and no internet disconnection, please follow below steps to create a ticket to us.…
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Does the USG Lite 60AX Support PPPoE Passthrough?
No, the USG Lite 60AX does not support PPPoE passthrough. If you need a model that supports PPPoE passthrough, you might consider the SCR50AXE, which does have PPPoE passthrough.
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Does the USG LITE 60AX support to set up Captive Portal for wireless client?
Currently, the USG LITE60AX does not support Captive Portal. We have planned to implement the Captive Portal feature for wireless clients, and it is currently scheduled for 2025 H1.
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How to Troubleshoot Slow Traffic on Nebula USG Lite 60AX?
When encountering streaming issues with clients connected to the USG LITE 60AX, please follow the steps below to disable traffic management After disabling traffic management, if the issue persists, follow the steps below to determine whether the issue occurs with Ethernet clients, wireless clients, or specific clients.…
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How to turn off traffic mangement (Application identification) on Nebula?
Navigate to Site-wide > Configure > Security router > Traffic management Note: Enabling Application identification may reduce maximum throughput.
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How to set up port forwarding rule for Security router on Nebula?
To configure a NAT rule for your Security Router device on Nebula, follow these steps: 1. Go to Site-wide > Configure > Security router > Firewall in your Nebula dashboard. 2. Click on "ADD" to create a new NAT rule and provide the following information: Public port: Specify the port number on the public IP address that…
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[SCR] Why my PC/Laptop cannot connect to WiFi?
Please follow the below steps to troubleshoot: Please upgrade your Wi-Fi adaptor to the latest driver version. This is because some Wi-Fi adaptors might have issues when connected to Wi-Fi 6 SSID. https://www.intel.com/content/www/us/en/support/articles/000054799/wireless.html Change the security option of the SSID from…
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How to set up a 4G backup via a 4G USB dongle on ATP/USG FLEX?
Question: How to set up a 4G backup via a 4G USB dongle on ATP/USG FLEX? Answer: To avoid compatibility issue, we suggest you connect a mobile router to ATP/USG FLEX instead of connecting 4G USB dongle directly. You can visit here for more information of Zyxel mobile routers. After ATP/USG FLEX is connected to a mobile…