-
[SCR]Why are some hosts unable to be controlled by the SCR50AXE content filter service?
Question: We are testing the content filter service on SCR50AXE. Why are some hosts unable to be controlled by the SCR50AXE content filter service? Answer: Please check if DNS over HTTPS (DoH) is enabled on the Windows host. The SCR50 content filter would not work if hosts have DoH enabled. To check if DNS over HTTPS (DoH)…
-
Does the USG LITE 60AX support to set up Captive Portal for wireless client?
Currently, the USG LITE60AX does not support Captive Portal. We have planned to implement the Captive Portal feature for wireless clients, and it is currently scheduled for 2025 H1.
-
How to Troubleshoot Slow Traffic on Nebula USG Lite 60AX?
When encountering streaming issues with clients connected to the USG LITE 60AX, please follow the steps below to disable traffic management After disabling traffic management, if the issue persists, follow the steps below to determine whether the issue occurs with Ethernet clients, wireless clients, or specific clients.…
-
How to turn off traffic mangement (Application identification) on Nebula?
Navigate to Site-wide > Configure > Security router > Traffic management Note: Enabling Application identification may reduce maximum throughput.
-
How to set up port forwarding rule for Security router on Nebula?
To configure a NAT rule for your Security Router device on Nebula, follow these steps: 1. Go to Site-wide > Configure > Security router > Firewall in your Nebula dashboard. 2. Click on "ADD" to create a new NAT rule and provide the following information: Public port: Specify the port number on the public IP address that…
-
[SCR] Why my PC/Laptop cannot connect to WiFi?
Please follow the below steps to troubleshoot: Please upgrade your Wi-Fi adaptor to the latest driver version. This is because some Wi-Fi adaptors might have issues when connected to Wi-Fi 6 SSID. https://www.intel.com/content/www/us/en/support/articles/000054799/wireless.html Change the security option of the SSID from…
-
How to set up a 4G backup via a 4G USB dongle on ATP/USG FLEX?
Question: How to set up a 4G backup via a 4G USB dongle on ATP/USG FLEX? Answer: To avoid compatibility issue, we suggest you connect a mobile router to ATP/USG FLEX instead of connecting 4G USB dongle directly. You can visit here for more information of Zyxel mobile routers. After ATP/USG FLEX is connected to a mobile…
-
How to configure the client IP address type back to DHCP on the USG LITE 60AX?
Here are the steps to set up IP address type to DHCP for the clients 1.Go to the section Site-wide - Clients 2. Select "Client list" 3. Choose the category as "Secuity router clients" 4.Click the show policy clients 5. Select a client that has a policy set to reserve or block an IP address. Click 'Policy' and choose…
-
How to set up NAT rule for USG LITE 60AX on Nebula?
To configure a NAT rule for USG LITE 60AX device on Nebula, follow these steps: 1. Go to Site-wide > Configure > Security router > Firewall in your Nebula dashboard. 2. Click on "ADD" to create a new NAT rule and provide the following information: Public port: Specify the port number on the public IP address that you want…
-
How to Troubleshoot not able to log in Security Router?
Please follow the steps below: 1.Unplug the LAN Ethernet cable and then plug it back in, or try using a different Ethernet cable to see if the issue persists. 2.If step 1 does not resolve the issue, try a different LAN port on the security router. This will help determine if the problem is isolated to a specific port or…
-
Does the security router support adjusting the MTU size of the WAN interface?
The model USG LITE 60AX support to adjust the MTU size of WAN interface. For more details you can refer the link Note: The model SCR 50AXE does not support to adjust the MTU size of WAN interface.
-
How to adjust MTU on USG LITE 60AX?
To config WAN MTU you can go to Nebula. Navigate to Site-wide > Configure >Security router > Interface Click the edit icon on the right You can modify the MTU size on this page.
-
How to turn off wifi on security router?
Navigate to Configure >Security Router > SSID settings Disable the enabled button, then the Wi-Fi on SCR 50AXE will be disabled.
-
Is it possible to manage old USG/ZyWALL series such as ZyWALL 110 on Nebula?
Question: Is it possible to manage old USG/ZyWALL series such as ZyWALL 110 on Nebula? How to check if the firewall is supported with Nebula? Answer: No, old USG/ZyWALL series such as USG40 and ZyWALL 110 cannot be managed by Nebula. You can visit the website to check Nebula Compatible Hardware.
-
How can we update Nebula firewall's SSL certificate?
Question: How can we update Nebula firewall's SSL certificate so when user's reach the 2-Factor Authentication page from the Remote VPN it does not show the site (192.168.2.1) is not secure? Answer: Currently, Nebula does not support importing third-party SSL certificates. You can avoid the unsafe warning by changing the…
-
How can I access Nebula Orchestrator for sd-wan?
Question: How can I access Nebula Orchestrator for sd-wan? Answer: Visit the new URL to access Nebula Orchestrator. https://go.sd-wan.nebula.zyxel.com
-
Does the USG LITE 60AX support direct VLAN assignment to individual port interfaces?
No, the USG LITE 60AX does not support direct VLAN assignment to individual port interfaces. You can achieve VLAN segmentation by configuring an SSID with a VLAN and allowing devices to connect wirelessly. If you need to connect devices using Ethernet, we recommend using a managed switch that supports VLAN configuration.
-
How could I do if the client cannot get the dhcp from security router?
If your end devices are unable to obtain a DHCP IP address from the security router, please follow these verification steps: 1.Unplug the LAN Ethernet cable and then plug it back in, or try using a different Ethernet cable to see if the issue persists. 2.If step 1 does not resolve the issue, try a different LAN port on the…
-
How do I set up a VPN on a security router with a non Zyxel device?
To create a site-to-site VPN between a Zyxel device in Nebula and a device from another manufacturer You can follow the steps below: To build up build up non-Nebula VPN tunnel on Nebula, follow these steps: 1. Navigate to Site-wide > Configure > Security router > Site-to-Site VPN 2.Configure Site-wide settings: 1.Activate…
-
[ATP/FLEX] How to configure ADP (Anomaly Detection and Prevention) on Nebula?
Question: How to configure ADP (Anomaly Detection and Prevention) on Nebula? Answer: Configure > Firewall > Security policy > Anomaly Detection and Prevention
-
How to Troubleshoot Performance Issues on a Security Router?
If you are under a low throughput on SCR 50AXE, please follow below steps to clarify the issue. 1.Check Traffic management Settings: Navigate to Site-wide > Configure > Security router > Traffic management Please check if you have enabled the Application management. Note: Enabling Application identification may reduce…