How to troubleshoot when the Manual-Link VPN get disconnected on SCR 50AXE?

Zyxel_Jerry
Zyxel_Jerry Posts: 1,371  Zyxel Employee
Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments

Navigate to Site-wide > Monitor > Security router > VPN connections

image.png

image.png


If the status in the Monitor page displayed disconnected, please make sure both sites device are online on Nebula.


If the sites on the device are all online and there is no internet disconnection, please follow below steps to create a ticket to us.
https://community.zyxel.com/en/discussion/18434/how-to-create-a-ticket-on-the-nebula-control-center

Zyxel

Untitled Image