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Why can't I edit the interface name on the USG Flex H models in the Web-GUI? How can I resolve this?
Question : Why can't I edit the interface name on the USG Flex H models in the Web-GUI? How can I resolve this? Answer : The H series model doesn't support users changing the interface name directly in the Web-GUI due to firmware platform design limitations. The only way to do this is by removing the interface and creating…
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What is the DGMT Parameter for dynamic guest account?
Question: What is the DGMT Parameter for dynamic guest account? Answer: The DGMT parameter stands for "Daylight Saving Time Management." When enabled, it adjusts the system time according to daylight saving time changes.
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ZyWALL USG Series Firmware Upgrade Service Q&A
Started from the ZLD 4.20 firmware version, the firmware upgrade service was introduced to help customers to easily and safely keep the firmware of their Zyxel devices up-to-date. In this document, you will learn about the firmware upgrade service and how you would benefit from it. You will see how Zyxel keeps ZLD 4.20 and…
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How can I identify my Access Point model from the local GUI on the AP?
Connect your device to the same network as your Access Point. Open a web browser and enter the IP address of your Access Point in the address bar.Default IP addresses for Access Points are 192.168.1.2 And you can find your model Name Connect to the Same Network: Ensure your device is connected to the same network as your…
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[ATP/FLEX]How to disable telnet on usg gateway?
Question: For security concerns, I would like to turn off the Telnet service on the firewall. How can I disable Telnet on the USG gateway? Answer: There is no Telnet service available when the device is in cloud mode.
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Unable to import PFX file with intermediate certificates
Symptom: Unable to import PFX file with intermediate certificates Workaround: The import of PFX files containing intermediate certificates is not supported. Please import them separately.
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How to set up a Primary AP Controller when there are two controllers in the same network?
Answer: Configuring a primary AP Controller in an environment with two controllers involves a few straightforward steps: Login into the web GUI of one of your AP Controllers. Navigate to CONFIGURATION » Wireless » AP Management » AP Policy tab. In this section, look for the Force Overwrite AC IP Config on AP option. Ensure…
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Why my newly deployed AP being automatically managed by the AP Controller?
Answer: If your AP is being automatically managed by the AP Controller without your explicit consent, it's likely due to the current registration settings in the controller. To change this: Login into the AP Controller's web GUI. Navigate to CONFIGURATION » Wireless » Controller. Change this Registration Type setting from…
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Why does the message "This AP is Managed by AP Controller" appear when access AP GUI?
Answer: When you see the message "This AP is managed by AP controller. To manage this AP, please access AP controller's web interface." while trying to access an AP's GUI, it indicates that the AP is under the control of an AP Controller. When AP is managed by the AP Controller, all configuration settings, monitoring,…
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Is Nebula Cloud mode-convert activated by default?
Answer: Yes, when a ZYXEL AP initially operates in standalone mode and is subsequently registered to the Nebula cloud, it automatically switches to Cloud mode. This transition involves the AP applying the configurations set by the user in the Nebula interface. However, to prevent an unexpected shift from standalone to…
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How to view AP CPU load status in controller-managed Networks?
Answer: Logging into your controller's web GUI Navigate to the Wireless » AP Management from the left sidebar. Once there, click on the "Show Advanced Settings" option. This action will reveal detailed information about each AP, including their CPU usage. The CPU usage metric is crucial for understanding how much…
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How to modify the AP management-VLAN settings via console when it loses connection with controller
Scenario: When an AP is running in AP Controller (APC) managed mode, and you cannot access the local GUI to modify the management VLAN settings. This is particularly useful if the AP loses connection with the APC due to an incorrect IP configuration Steps: Remote into the AP via console cable. Enter Configuration Mode:…
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[ATP/FLEX]What does the "guest network" mean in interface?
Question: What does the "guest network" mean in interface? Answer: Once the guest network is enabled, clients from this interface can only access the Internet and are unable to reach other internal interface subnets hosts. For example, the VLAN99 is in default security policy by default. After enabling the "Guest Network"…
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Reserved Usernames in USG/ATP Series
In the USG FLEX/ATP series, certain usernames are reserved for system use and cannot be selected by users. These reserved usernames are integral to the system's operation and are pre-defined for specific functionalities. The following is a list of these reserved usernames: It's important to avoid these reserved names when…
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Is it possible to specify the maximum number of simultaneous login actions for non-Hotspot models?
Question: Is it possible to specify the maximum number of simultaneous login actions for non-Hotspot models? Answer: The default action is to block access when the maximum number of logins per account is reached. However, in Non-Hotspot models, you can change this behavior to 'Remove previous users and allow the new login'…
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[ATP/FLEX]Change Firewall GUI default port
Scenario: Firewall use ports 80 and 443 for WebGui. If you have other HTTP(s) services in internal and need to use the WAN IP for mapping, you may need to modify the firewall to use different default ports. Workaround: HTTP: Router> configure terminal Router(config)# ip http port [port] Router(config)#write HTTPS: Router>…
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Security Service Packet Flow
This article will introduce the inspection process of the security service At the "IP Reputation" pahse, the security policy will begin checking if Transport Layer is allowed and continue to inspect Application Layer after decrypting the SSL/TLS connection.
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How to search our FAQ by Google Engine
You're used to search Technical/License documents by google engine. This article will teach you how to quickly use the google engine to find our FAQs. For example: 1)Find keyword:VPN in site: community.zyxel.com , and we also recommend that seach time for 2022~2023 year to avoid expired inforamtion 2)You will have the…
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How to flush connection by CLI
Scenario: You'd like to flush all connection Command: Router# debug conntrack flush
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How to force-logout users
Scenario: You'd like to force-logout users who log in to firewall Command: Router> configure terminal Router(config)# users force-logout user <user name>