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How to update the firmware to Nebula firewall via FTP?
Question : How to update the firmware to the Nebula by FTP? Answer : Please prepare a PC to connect to the firewall's LAN port and obtain a DHCP IP (for example, the assigned DHCP IP is 192.168.1.33 with the default gateway IP 192.168.1.1) from the firewall. Then, open the Command Prompt and access the FTP server through…
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Why Are We Receiving WAN Disconnection Alerts Despite Having an Internet Connection?
Question: We are getting WAN disconnection alerts from two of our sites, but our internet connection seems to be stable. What could be causing these alerts? Answer: The issue is caused by intermittent instability in the CP server, which pushes the configuration file to the devices and sometimes leads to false alert emails…
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Why is my firewall showing offline after installation?
Question: I've installed all the new equipment today, but the firewall cannot connect to the internet. After resetting and reinstalling it about three times, the network connection works. However, the app still shows the firewall as offline and it cannot be updated. All other devices are working fine, except the firewall.…
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Why does the NCC take a long time to search the logs?
Question: I'm trying to search logs from June 1st to June 30th, but the page isn't loading. I can only see the logs from the last 24 hours. Why is this happening? Answer: The issue you're experiencing is due to the large size of the event logs. To resolve this, try to shorten the event log search range. Instead of…
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[ATP/FLEX] Why the firewall cannot access the Nebula in Monitor Mode again?
Scenario : The user may encounter a situation where, after removing the device (in Monitor Mode) from the org and adding it to the license & inventory again, the device still cannot be online in Monitor Mode on Nebula. What is the possible reason, and how can this be resolved?" Answer : The possible reason is that the user…
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[ATP/FLEX]How to Give Read-Only Access to SecuReporter when device on-cloud
Q: Can a customer have read-only access to Secureporter without being a full admin on Nebula? A: The permissions between Nebula and SecurReporter are linked, meaning that if you set a user as read-only in Nebula, it will apply to Secureporter as well. If you need to proceed with this configuration, set the user's privilege…
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[ATP/FLEX]Why Can't I Delete a User on Nebula?
Why Can't I Delete a User on Nebula? If you are unable to delete a user in your Nebula organization, it may be due to the user being created at the Organization (Org) level. To delete users created at the Org level, follow these steps: * Login to the Nebula Control Center. * Navigate to your "organization-wide >…
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[ATP/FLEX]How to limit clients to connect an open wifi on a Nebula firewall by the mac address?
Question: How to limit clients to connect an open wifi on a Nebula firewall by the mac address? Answer: On cloud fireawll does not support MAC Auth currently. Please use on-premise as alternative
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[Nebula]Is it possible to export NAT rules from Nebula?
Question Is it possible to export NAT rules from Nebula? Answer It is not possible to export NAT rules from Nebula. However, we can obtain the NAT configuration by accessing the device via SSH and using the CLI command "debug sdwan show firewall running-config". Assume the NAT rule is configured in Nebula. We can see the…
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[Nebula]Why do I get ping loss in the live tool when I select the LAN interface?
Question I have a Zyxel USG Flex 200. My LAN1 has a 100% loss rate when I ping google.com from the Nebula Control Center. Why do I get ping loss in the live tool when I select the LAN interface?" Answer If you want to ping an Internet host, you need to select an external interface, such as WAN1 or WAN2. It is not possible…
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[Nebula]Where can we check the device startup LED guide?
Question Where can we check the device startup LED guide? Answer Navigate to the Help page and scroll down to the Device LED Guide. We can see the LED behavior for all models in this table.
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[Nebula]Where can we see the Data processing agreement of Zyxel Nebula cloud-management?
Question Where can we see the Data processing agreement of Zyxel Nebula cloud-management? Answer Navigate to the Help page and scroll down to the Data Policy. We can see the Zyxel Privacy Policy, Nebula Terms of Use, and Zyxel Nebula GDPR Data Processing Agreement.
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[Nebula]How to check the differences between the Nebula Plus Pack and the Pro Pack?
Question How to check the differences between the Nebula Plus Pack and the Pro Pack? Answer Navigate to the Help page and scroll down to the Plus & Pro Packs feature list. We can refer to this table to check the features of the Plus and Pro Packs.
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[Nebula]How to check the functions supported by all Nebula devices for each model?
Question How to check the functions supported by all Nebula devices for each model? Answer Navigate to the Help page and scroll down to the Device Function table. We can refer to this table to check the features of access points, switches, security appliances, and security routers.
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[Nebula]What IP and service port we need to bypass if my nebula device is behind a firewall?
Question what IP and service port we need to bypass if my nebula device is behind a firewall. Answer Navigate to the Help page and scroll down to the firewall information. We can refer to this table to configure the uplink firewall to for the Zyxel Nebula Control Center. If your Nebula device is offline, you may check if…
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[Nebula]How to remove a firewall from Nebula?
Question: How to remove a firewall from Nebula? Answer: Navigate to Organization-wide > License & inventory > Devices, tick the device you want to remove from Nebula, click the Actions button, and then click Remove from organization. After selecting Remove from organization, the NCC will send a factory default command to…
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[ATP/FLEX] Is it possible to configure a cloud-managed Nebula firewall locally?
Question: Is it possible to configure a cloud-managed Nebula firewall locally? Answer: If the firewall is managed by Nebula, you can configure WAN setting only on local web GUI. Other settings are configured on Nebula portal directly. [ATP/FLEX] How to access Local WEB GUI of Nebula Firewall? [ATP/FLEX] How to change Wan…
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Why the USG Flex H model disply offline on the Nebula and how to resolve it?
Question : Users may encounter a situation where the USG Flex H model displays as offline on Nebula, as shown below: This article will guide you on how to resolve it. Answer : The possible reason is a DNS resolution issue and the service port 4335 being blocked in the user's internet environment. This occurs because the…
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How to configure alert emails on the USG FLEX H/ATP/FLEX series?
Question I would like to receive firewall alert event logs. How do I configure alert emails on the USG FLEH series? Answer Alert mail cannot be set on the device end. However, we can configure alert mail in Nebula. Navigate to Site-wide > Configure > Alert settings > Security alerts. To enable notification, select Email as…
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[ATP/FLEX] Why did the Nebula firewall firmware update fail? How can this issue be resolved?
Question : The user may encounter an embarrassing situation if a cloud firmware upgrade on Nebula fails. For example, if the customer attempts a cloud firmware upgrade from 5.37P1 to 5.38 but encounters failure, the event log may display the following: How can this issue be resolved? Answer : The possible reason is that…