Zyxel_Bella  Zyxel Employee

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Zyxel_Bella
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  • Hi @蘇介吾 

 

從你提供的log看起來這台裝置只有支援2.4GHz頻帶所以一直使用2.4GHz連線, 因為2.4GHz本身因為可用頻道少, 會有較多干擾, 上網的體驗會比較差, 但從log看裝置有一段時間一直連不上AP, 這需要近一步分析, 若有需要協助可以打開幫助>支援服務, 讓我們幫你檢查 

調整漫遊積極度是增加裝置決定漫遊的觸發條件, 你可以調整Radio設定頁面中>智慧導引>中斷連線臨界值的參數, 讓AP踢掉訊號比參數差的裝置, 迫使裝置去連其他AP 

 

Regards, 

Bella
  • Hi @蘇介吾 

 

謝謝你的建議, 提供MIS透過App查看基本的STA連線資訊, 我們會提交為feature request 

關於裝置在1F卻會連上3F的AP, 這需要從log去查裝置連線過程跟狀態, 較大量的資料還是建議用電腦網頁版進行分析 

因為漫遊是由裝置本身偵測訊號強度, 決定是否啟動的機制, 若是目前連上的AP訊號不會差到裝置認為需要漫遊, 裝置將會決定維持著連線, 建議也可直接從裝置上斷掉重連SSID 因為DCS是使AP掃描並計算環境中較乾淨無干擾的頻道後使用, 與漫遊的機制無關, 如果您設定間隔720分鐘執行一次DCS想知道下次發生的時間,…
  • Hi @Cham 

 

We’d like to know if you had connected both
APs on Ethernet and ensure they show online on Nebula. Then configured smart
mesh enable on both APs and wait their status up to date. After above steps
done, move the mesh AP from Ethernet and place it to the location you want…
  • Hi @CSCComo 

 

When change the settings of ac-ip or deploy
a new device/topology, ensure the corresponding interfaces had been configured
well is the way to prevent devices loss communication. 

Thanks for the update. It’s nice to hear
your problem resolved. 

If you require…
  • Hi @CSCComo and @Cava 

 

What’s the firmware version of ATP500 and NWA-5121ni? 

Please upgrade ATP500 to latest firmware
version and apply this command by ssh into AP to check the capwap status: 

Router> show capwap ap info 

 

Regards, 

Bella
  • Hi @Cava 

 

Because CAPWAP has four types to do auto
discovery, we’d like to know if you’ve set DHCP Option 138 or other methods
instead of broadcast. 

Can you apply this command by ssh into AP to check
the discovery type and ac-ip: 

Router: show capwap ap info…
  • Hi @CSCComo 

 

Welcome to Zyxel community! 

Can you shutdown USG shutdown or make it outside
the topology and re-connect APs to ATP500 wait for a while? 

If the AP and ATP500 are on the same subnet,
the AP will automatically detect and connect to ATP500. 

After AP…
  • Hi @danielson81 

 

Because AP is enabled “discover controller”
in default configuration, AP probes controller per minute and will transit to managed
mode once it finds out the controller so you don’t miss any settings. 

 

If you configure the Firmware Updating type
as Auto,…
  • Hi @Motivio 

 

Like you mentioned, the antenna type of
WAX610D is dual-optimized antenna, allowing AP to be mounted on the wall or on
the ceiling. 

The antenna pattern of wall-mount focuses
energy to the front end which can cover longer distance but signal outside of
the patter…
  • Hi
@Torben, 

 

After
checked, if user didn’t select USG model at USG FLEX > Monitor > USG FLEX
will cause the exception issue due to the empty value. 

We’ve
temporally assign a model name as the workaround for you to edit SSID without
problem. 

We
will implement…
  • Hi
@Torben 

 

Thanks
for the information. 

We’ve
confirmed the symptom in your site and will find the root cause asap. 

Will
update this post if any update. 

 

Regards, 

Bella
  • Hi @IvanSerra 

 

If you’re using base pack, you can follow
the second way mentioned above do it. 

Click Show policy clients, select the
client then click Policy button to manually edit the user's information. 

Thank you. 

 

Regards, 

Bella
  • Hi @Torben 

 

Welcome to Zyxel community! 

Can you post a screenshot of exception page? 

We’d like to check the config of your SSID
settings. 

Please enable the Zyxel support at Help
> Support request > Invite Zyxel support as administrator, and provide
the Org and…
  • Hi @hthelin 

 

No problem. If you require any further
information, feel free to contact us. 

Here updates the solution for users’
reference: 

Since controller and AP must be upgraded to
latest firmware to successfully manage new 802.11ax APs or AP will keeps
offline…
  • Hi @hthelin 

 

Thanks for the information. We’ve successfully
used the USG60 with firmware V4.62 to manage WAX610D with firmware V6.20 so we’ll
need your help to confirm the problem. 

Please correct me if any misunderstanding
of my conclusion as below. 

The situation is one…
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