Comments
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Dear Nebula Users, The maintenance will be completed on 2022-10-03 04:00 (UTC+0). Sorry for the inconvenience.
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Thank you for informing us. Please keep the current setting, it is important to us to do the trouble shooting. We'll contact you while we find the root cause out as soon as possible. Sorry for this inconvenient!
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Hi there, We are still checking your issue, however, it seems like the Zyxel Support function was closed after 21 days by default. Please help us enable again and choose "CSO account will be expired in:” as “Never” if you allow it. By the way, if Nebula Wifi channel settings not holding again, please keep that setting…
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Dear Nebula Users, The incident has been resolved. Resolved: 2022-09-12 01:30 (UTC+0)
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Resolved: 2022-09-01 12:58 (UTC+0)
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Hi @PeterUK For the USG60W incorrect display WAX510D as limited AP status GUI issue, the fix is included in V4.72-WK35 firmware that will be available soon. Thanks for collecting the files, we’re investigating the diaginfo of APs to clarify what happened when repeater can’t be access. Will update you if any observed.…
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Hi @ITG, Please download the attached firmware V4.50 patch 2 and the latest firmware from our EOL list.
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Dear Nebula Users, The incident has been resolved. Resolved: 2022-07-06 22:53 (UTC+0)
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Nebula Cloud Service Incident Resolved: 2022-06-30 06:27 (UTC+0)
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Dear Nebula Users, The incident has been resolved. Resolved: 2022-06-24 08:50 (UTC+0) Zyxel Nebula Support
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問題的解決方案已包含在最新韌體版本,請使用者安排時間升級,謝謝 [Release Note] Small Business Access Point - NWA50AX/NWA55AXE V6.25P10 firmware has been released [Release Note] Small Business Access Point - NWA90AX V6.27 P4 firmware has been released
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The issue is fixed and solution is included in the release firmware. Please arrange schedule for upgrading. Thank you [Release Note] Small Business Access Point - NWA50AX/NWA55AXE V6.25P10 firmware has been released [Release Note] Small Business Access Point - NWA90AX V6.27 P4 firmware has been released
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Dear Nebula Users, The incident has been resolved. Resolved: 2022-06-20 23:41 (UTC+0)
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Hi @Pook, I have sent you the private message, but haven't received your reply yet. We are still working on the Nebula service incident. Please help to enable Zyxel Support at Help > Support request page and share your org/site name, so we can access your organization to check in our working hour later. Thanks. Zyxel…
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Hi @Pook, Sorry for the inconvenience. I will send private message to you, please check your inbox. Thanks.