Zyxel_CSO  Zyxel Employee

Hi @Karma13 Thank you for taking the time to share your experience with our product. We value your feedback and are committed to continuously improving our devices.

Update resolved time: 2023-08-08 00:50 (UTC+0)

Dear Nebula Users, The incident has been resolved. Resolved: 2023-08-04 02:38(UTC+0)

Dear Nebula Users, Issue "Changing Access Point's hostname on NCC won't be applied to the device." has been fixed.

Dear @Pook and other Nebula users, The root cause is that the function AP hostname config cause the server busy. We temporarily disable this function, changing Access Point's hostname on NCC won't be applied to the device, and is under fixing. We will update you once this issue is fixed or any further information.

Hi @mirk2003, The outage has been solved on 2023-07-18, 11:46. For more information, please reference this post:

Hi @Pook Thank you for your inquiry. We are currently working on clarifying the matter internally. Once there is further progress, we will provide you with an update. Thank you!

Dear Nebula Users, The Nebula issues have already been resolved. Thanks.

Hi @Pook We are currently in the process of fixing it. Once a resolution time is determined, we will update our post. Thank you.

Hi @Pook @RasnoDigl @ITee Thank you for your kind words.. We're delighted that our efforts have been appreciated and we'll continue to strive for excellence to serve you better.

Root Cause and Immediate Actions: To introduce new 17.10 security features, together with the needed upgrade of our key NCC components, an undetected bug emerged during the development phase due to limitations in accurately simulating real-world use cases at our development site. This led to the generation of incorrect VPN…

Dear Nebula Users, We would like to inform you that our team is persistently working to address the current issue. Rest assured, we will continually update you on our progress. If you met VPN connection related symptom, please try to disconnect the WAN cable(s) from your firewall for approximately one minute (NO NEED to…

Hi @Georg7, I would like to let you know that we will update the status in the incident post every two hours. Please check the status in the incident post, thanks.