Nebula Cloud Service Incident 2024-10-25 01:38 - 09:30 (UTC+0)

Zyxel_CSO
Zyxel_CSO Posts: 428  Zyxel Employee
5 Answers First Comment Friend Collector Seventh Anniversary
edited October 28 in Nebula Status and Incidents

Dear Nebula Users,

The system had some issues due to an incident.

Issue Started from:

2024-10-25 01:38 (UTC+0)

Resolved:

2024-10-25 09:30 (UTC+0)

Issue Symptom & Risk:

  • Some pages are unable to load successfully.
  • Partial users are unable to login. We are under maintenance, user cannot access to Nebula control center.
  • Monitor data might not be updated after removing the maintenance page.
  • Some devices are offline and unable to reach NCC servers successfully. 
  • During network incidents, the Nebula Control Center continues to collect data but there may be gaps in data reporting.

Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change.

If you observe any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO

We apologize for any inconvenience this has caused.
Zyxel Nebula Support

Zyxel Nebula Support

Comments

  • Zyxel_CSO
    Zyxel_CSO Posts: 428  Zyxel Employee
    5 Answers First Comment Friend Collector Seventh Anniversary

    Dear Nebula users,

    We sincerely apologize for the inconvenience caused by the ongoing incident. Please rest assured that our team is actively working on resolving it.
    We will continue to keep you updated on the progress and notify you once a complete fix is in place.

    If you have any questions or concerns, please don't hesitate to reach out @Zyxel_CSO .
    Thank you for your continued support.

    Zyxel Nebula Support

  • Zyxel_CSO
    Zyxel_CSO Posts: 428  Zyxel Employee
    5 Answers First Comment Friend Collector Seventh Anniversary

    Dear Nebula Users,

    We sincerely apologize for the inconvenience caused by the ongoing incident. Our team is actively working to resolve it, with an estimated remaining time of 1-2 hours. We will provide hourly updates until the issue is fully resolved.

    If you have any questions or concerns, please don't hesitate to reach out @Zyxel_CSO .
    Thank you for your patience and understanding.

    Zyxel Nebula Support

  • Zyxel_CSO
    Zyxel_CSO Posts: 428  Zyxel Employee
    5 Answers First Comment Friend Collector Seventh Anniversary

    Dear Nebula Users,

    We just removed the maintenance page, to let user login use other NCC function, but monitor data polling & device connect still fixing in progress

    We will announce for further update later. Thank you for your patience and understanding.

    Zyxel Nebula Support

  • Zyxel_CSO
    Zyxel_CSO Posts: 428  Zyxel Employee
    5 Answers First Comment Friend Collector Seventh Anniversary

    Dear Nebula Users,

    The incident has been resolved. 

    Resolved:  2024-10-25 09:30 (UTC+0)

    Zyxel Nebula Support

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