Nebula Cloud Service Incident 2025-01-07 02:20 ~ 02:45 (UTC+0)

Dear Nebula Users,

The system had some issues due to an incident.

Issue Started from:
2025-01-07 02:20 (UTC+0)

Resolved:
2025-01-07 02:45 (UTC+0)

Issue Symptom & Risk:
- Some devices are offline and unable to reach NCC servers successfully.

Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change.

If you observe any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO

We apologize for any inconvenience this has caused.
Zyxel Nebula Support