Zyxel_Cooldia

Currently, we have some sites under verification. I will update the status on this thread once we confirm the firmware works.

in USG FLEX 200H Error Code: [ID:20001] Comment by Zyxel_Cooldia September 12

Hi @kruess , Sorry for the service interruption. Can you provide me the device web gui access in PM. Thanks.

in USG FLEX 200H Error Code: [ID:20001] Comment by Zyxel_Cooldia September 2

Currently, we are addressing this issue. Hi @HUBERTKASPRZAK , Can you provide me the device web gui access in PM? Thanks

in USG FLEX 200H Error Code: [ID:20001] Comment by Zyxel_Cooldia August 28

Hi @SAI_Mike, The DOS prevention feature in H series is the same as ADP. Assuming the traffic or attack pattern is the same, there should be blocked logs. Perhaps you could check if both thresholds are the same to verify whether the criteria are consistent.

in How does the H Series handle ADP? Comment by Zyxel_Cooldia August 21

The ID 20001 is solved in latest firmware V1.21. As for the new issue with spinning circles on the dashboard and 'No Data' in every other section, could you please let me know which browser you are using? I'll check on my lab device to investigate further.

in USG FLEX 200H Error Code: [ID:20001] Comment by Zyxel_Cooldia August 15

Hi @Zyxel_Tecology , The following link for your information. https://support.zyxel.eu/hc/en-us/articles/360002463234-Zyxel-Support-Portal-RMA-Claiming-Warranty-Service-for-a-Zyxel-Product-Using-the-RMA-Process#01H8P6M55THE0EP0P12Y5XY2G4

in How can I get RMA Shipping Labels to return an USG Flex Series? Comment by Zyxel_Cooldia July 3

Hi @PeterUK, Did this issue occur after updating the firmware from V1.20.C0 to V1.20p2?

in Authorize Link URL Address not working at all or correctly Comment by Zyxel_Cooldia June 24

Hi @jacksonback , Can you send me your device mac address/sn in PM, and enable support request in NCC. We would like to check the device current status.

in How to activate the AP part of a USG Flex 100ax in Nebula? Comment by Zyxel_Cooldia June 24

Hi @nielsscheldeman , You can apply schedule object in security policy, there is no need to enable and disable by zysh script.

in View .zysh schedule rules Comment by Zyxel_Cooldia June 24

Hi @Zyxel_Tecology , What is your region? Let me confirm and provide you with an update on how to proceed with the RMA.

in How can I get RMA Shipping Labels to return an USG Flex Series? Comment by Zyxel_Cooldia June 24

Hi @YanShadowGT, Can you send me the device web GUI access in a private message for further checking?

in Out of memory Zyxel Flex 700H Comment by Zyxel_Cooldia June 24

Hi @BASchilder , Do you mean the device offline from NCC on a daily basis? Could you provide me the org, and site time in PM.

in Router gets everyday ofline Comment by Zyxel_Cooldia May 28

Hi @Life_Alex , Nebula mode and on-premise CLI are different. Do you mean you want to show interface settings something like this? e.g. On premise mode: show interface all NCC mode: show sdwan interface

in I want firewall USG20-vpn to show up with factory settings when added to Nebula cloud Comment by Zyxel_Cooldia May 28

Hi @JanBab, You cannot click the "connect" button on a dynamic peer VPN tunnel as the dynamic VPN tunnel plays a passive role in waiting for client connections. Please refer to this link for configuring remote access VPN for Android clients.…

in Problem with VPN configuration for Android 12 and above Comment by Zyxel_Cooldia May 10

Hi @sprtss, The firewall does not support port mirroring, but you can use a Zyxel management switch to do so.

in Port mirroring feature Comment by Zyxel_Cooldia May 10

Zyxel_Cooldia Zyxel Employee

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