Zyxel_Cooldia  Zyxel Employee

HI @mattb, Please help me to type following command on standby device, and sent the result to me in PM. Router> show device-ha2 sync summary Router> show device-ha2 trace-log

Hi @heinz_gmeiner , Welcome to Zyxel community. What is the version of IPSec VPN client? Is it IPSec_6.6.87.108(subscription_based) or IPSec_3.8.204.61.32(perpetual)?

Hi @GiuseppeR , Regarding the issue with the configuration page disappearing, we recently received a similar case report, and it has been fixed on the production site. Please help to verify. Just let me know if you still encounter the same issue

Hi @gabriel123456, Welcome to Zyxel community. Please help to enable the support request, and provide the org/site name to me in PM. Let me first check if there are any abnormal settings.

Hi @electsystech , Please try to block these URLs using content filter and DNS content filter. You should be able to view blocked logs when LAN hosts attempt to access these URLs.

Hi @Darkis, Can you post the device console log when power on this device?

Hi @JorgeAlmanza71, Welcome to the Zyxel community. 😎 Our education center offers a variety of materials and resources. You can refer to the following link to access relevant educational materials. Feel free to post any issues you encounter regarding settings, deployment, or troubleshooting.

Hi @mikplus , Welcome to Zyxel community.😀 Do you mean the VPN server is behind the USG300, and you want to perform port mapping to this VPN server for other users from the Internet?

Hi @c777, The Geo IP database would not change frequently. The latest version is V20240327, and the previous version is V20240311. Please check if you can obtain the V20240327 version. If there is a failure to retrieve the latest database, please provide the device's web GUI to me via PM for further investigation.

Hi @PaoloFracas , You can capture packets from the LAN interface of the firewall and filter by IP address to sniff packets for that specific host.

Hi @cmanley , Is there any blocked log at monitor > Log > View log while accessing this website?

HI @FelixSchneider, Once the Captive Portal is enabled in the firewall, it will redirect to an HTTPS authentication page. Since the redirect uses a self-signed certificate from the firewall, clients will see a certificate warning message.

Hi @DaviD42 , Could you take a screenshot on SecuReporter for better understanding the issue?

Hi @techsupport, Can you send me your device web gui access in PM for further checking?

Hi @jamess, Not sure if it is a hardware issue after the firmware update. Could you help us confirm if the serial console is available? Assuming it is available, maybe we can try to use firmware recovery to recover this device.