Zyxel_Kevin

Hi @Asgatlat , The Affected Firmware Version is ZLD V4.32 to ZLD 5.38, We still recommend taking the advice in the article and considering upgrading your hardware to obtain future security updates. Thank you

in Zyxel USG FLEX and ATP series – Upgrading your device and ALL credentials to avoid hackers' attack Comment by Zyxel_Kevin October 25

Hi, @robialvarez , The new upcoming firmware (The ETA October) will have FQDN object supproted. Thank you

in No FQDN address objects on USG FLEX 200H? Comment by Zyxel_Kevin September 23

Hi @SANIC , Greeting Forum, We currently don't support ANY value and VPN traffic in this filed. We will evaluate it. Thank you

in uOS 1.20 BWM/QOS Interface choice needed Comment by Zyxel_Kevin June 21

Hi @jonathanbeck68 , The Address from ISP is Private IP which means it can be access from Internet. Thank you

in LTE3301-PLUS - USG40 Comment by Zyxel_Kevin June 17

Hi , Please refer the following guide but now we have command “atkz -g” for resetting password . You can perform after enter debug mode. https://support.zyxel.eu/hc/en-us/articles/360012744371-What-can-I-do-if-I-forgot-my-USG-FLEX-ATP-VPN-password-or-cannot-access-it-anymore

in Password reset? Comment by Zyxel_Kevin June 6

Hi @Alex_91 , Greeting Forum, Please edit config file and remove lines from "/ object user-object admin XXXXX" , then you can reset admin password after rebooting. For example, remove all the following lines Thank you

in Password reset? Comment by Zyxel_Kevin June 6

Hi @nielsscheldeman , If you still have problem within latest weekly. We can have remote session to clear your problem. I sent you the avaialble time by PM. Thank you

in Content filter not working properly Comment by Zyxel_Kevin June 5

Hi @jonatan , This fix only for Content Filter. Please kindly send your model for me. I will prepare another firmware for it. Thank you

in Content filter on ATP800 not working Comment by Zyxel_Kevin June 5

Hi @kaika313 , Greeting Forum, This is current limitiation: P1 and P2 of the FLEX 500H cannot perfom Port Group with other ports. Please find the firmware Release Note https://download.zyxel.com/USG_FLEX_500H/firmware/USG%20FLEX%20500H_1.20(ABZH.1)C0_2.pdf Thank you

in Port grouping USG FLEX500H Comment by Zyxel_Kevin May 28

Hi @gregwl , If you already have allowed rule , may we have remote session to check issue ? I send you avaiallbe time by Private message. Thank you

in USG FLEH 100H SSL VPN doesn't work Comment by Zyxel_Kevin May 28

Hi @gregwl, Please kindly check you have allowed port 10443 on Secure-policy if the message is connection timeout. And did you have any logs regarding the attempted ? Thank you

in USG FLEH 100H SSL VPN doesn't work Comment by Zyxel_Kevin May 27

Hi, Now the latest version of GEOIP is 20240329 . Thank you

in Geoip database won't update. Firmware 4.73 sp2. Last update is 28.05.2023. Comment by Zyxel_Kevin May 27

Hi , Please kindly find the weekly firmeware in following link . We will merge the fix in next Official version Thank you

in Content filter on ATP800 not working Comment by Zyxel_Kevin May 21

Hi @Daniel64 , Thank your feedback, We will have patch in next FCS. Kevin

in USGFlex200 Enable IP Blocking For External DB alert but don't block ! Comment by Zyxel_Kevin May 15

Hi @MassimilianoDelta , Thank you, the issue was resovled. Follow up the FAQ. Thank you

in USG Flex 200 full connect to SSL VPN with Mac iOS but dont work with Windows 11 Comment by Zyxel_Kevin May 15

Zyxel_Kevin Zyxel Employee

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