Zyxel_Nathan  Zyxel Employee

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Zyxel_Nathan
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  • Dear @BlBird, Thank you for your reply. Once you have added the AP onto your Nebula Org/Site, the AP will be managed via Nebula, and the password of AP will be set to the one from Nebula Control Center > Site-wide > General settings > Local credentials > Password. When an AP is managed by Nebula, most of the AP settings…
  • Dear @BlBird, If there's no AP that listed on Access Points page, it means you haven't added your AP onto the Nebula, you may follow the steps below to add your NWA50AX to Nebula. 1. Go to your Nebula Org/Site > Site-wide > Add devices > click "Add". 2. Type in the MAC address/Serial number of your NWA50AX, then click…
  • Dear @BlBird, Welcome to Zyxel Community! The column Active/Inactive in myZyxel.com > My Devices page, is mainly for showing the active/inactive status of devices that working under standalone mode. Once APs are already registered onto the Nebula, devices will mainly be controlled/managed by the Nebula, instead of…
  • Dear @angelo5432, Welcome to Zyxel Community! It should be feasible to create a same SSID and credentials (security mode/password) as your existing WLAN in the NWA50AX model to do auto-connect between APs (unless there’s invalid setting that is not able to be configured in the NWA50AX, e.g., the length of SSID name is more…
  • Dear @Cammage08, Welcome to Zyxel Community! Once you have added the AP onto your Nebula Org/Site, the AP will be managed via Nebula, and the password of AP will be set to the one from Nebula Control Center > Site-wide > General settings > Local credentials > Password. Here’s the URL to login to Nebula web version, the…
  • Dear @DustMite, Welcome to Zyxel Community! The maximum day that can be set for vouchers is 1 year (8760 hours). When you are creating vouchers, once you type in an invalid number, there will have a popup message that tells you “Must be a whole number between 1 and 8760”. For more information about vouchers, here we have…
  • Dear @npavao, Welcome to Zyxel Community! Yes, to configure VLAN/PVID settings, you may go to Nebula Control Center > Access point > Configure > AP & port settings > Port setting Here we also have an article that talks about configuring the AP LAN provision, for your reference:…
  • Dear @Mike_HSU, 您好! 您可以參考以下建議,來確認是否有任一環節沒有設定好。 AP端: 確認SSID是否有正確設定了VLAN 4/7 即可,就如同您的SSID截圖一樣。 GS2220 Switch端: 在GS2220 web GUI > Advanced Application > VLAN > VLAN Configuration > Static VLAN Setup,針對VLAN 4/7,確認接到Cisco L4 Switch和AP的port都設定成Fixed,並已勾選Tx Tagging。設定Fixed的用意,是讓GS2220能夠處理從L4 switch來、且不同VLAN的封包。設定Tx…
  • Dear @miho, Welcome to Zyxel Community! Regarding the question that signal strength doesn’t show on older AP models and on another site, may I confirm that have you already enabled the signal strength option in that site? Please refer to the picture below. Also, the signal strength will only display under “Access point…
  • Dear @Andreas_N, Good day! Regarding the issue with your NWA50AX APs, may we check with you that is our reply helpful to you? Or is the issue still persisting? If the issue is still occurring, kindly help to enable "Invite Zyxel support as administrator" in your Org/Site for us to login and investigate. Thank you. Nathan
  • Dear @Andreas_N , For the issue with the NWA50AX APs, here are some troubleshooting steps for you to check the APs’ status. 1. Please install the ZON utility in your PC, connect the PC to the same LAN as the APs, then use ZON to scan and see if the APs are still accessible. Here you can download the ZON utility from our…
  • Dear @though, Welcome to Zyxel Community! Once you have added the AP onto your Nebula Org/Site, the AP will be managed via Nebula, and the password of AP will be set to the one from Nebula Control Center > Site-wide > General settings > Local credentials > Password. When an AP is managed by Nebula, most of the AP settings…
  • Dear @Alex_Atkin_UK, Thank you for the information. Yes we will improve this part in the future, to make our products have better user experience. Thank you again for your kind reminder. Regards, Nathan
  • Dear @NKOB, Welcome to Zyxel Community! Regarding the type of power adapter for WAX610D, you may consider the one that with the following specifications. Input: 100-240V ~ 50/60Hz Output: DC 12V – 1A If you would like to buy from us, you may find our local distributors from the following link:…
  • Dear @ColdHard, Thank you for reply. In order to figure out why no Internet connection in your 2nd and 3rd Repeater APs, could you help to provide some more information down below for us to check? Thank you. 1. You mentioned “no internet connection but I get ip”, may I know that does “Repeater AP” gets IP, or “client…
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